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20 Cards in this Set
- Front
- Back
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What causes that organizations fail?
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Cluelessness!
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Speaking of cluelessness what is the "self destructive intelligence - syndrome"?
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Smart people act stupid because of personality
fl aws — things like pride, arrogance, and unconscious desires to fail. |
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What is a sign of cluelessness?
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1. When seeing an incomplete picture as a result of misinterpreting important info.
2. Information is hard to get, misinterpret, ignored |
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When speking of strategies for improving the organization - what is "the track record"?
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To upgrade the management. (but in the end irrational forces too often prevail..)
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what are the properties of an organization..
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- complex
- surprising - Deceptive - ambigous |
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What are the different sources of ambiguity?
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* not sure what the problem is
*not sure whats going on * not sure (or can't agree) on what we want * don't have the resources we need * not sure whom is supposed to do what * not sure how to get what we want * Not sure how to know if we've succeded or failed |
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What is a frame?
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A frame is a mental model — a set of ideas and assumptions — that you carry in
your head to help you understand and negotiate a particular “ territory. ” |
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what does the "ladder of inference" contain?
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1. I take actions based on my beliefs
2. I adopt beliefs/expectations about the world (beliefs shap what data we choose) 3. I draw conclusions 4. I make assumption based on the meaning that I add (attribution & heuristic) 5. I select "data" from whowhat i observe 6. Observe "data" and experiences (video/audio recorder) |
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How do we clamb the "ladder of inference"?
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In an instant "blink process"!
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What are the 4 characteristics of the "blink process"?
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+ Unconsioulsy: automatic
+ Very fast: instantly + Holistic: coherent, meaningful pattern + Affective judgement: thoughts of feelings and confidence |
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The functionallity of a map determines its..
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..usefullness
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What is reframing? and what two frames can you reframe a frame into?
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you break frames - into both
*Tools: achiveve flexiility in choosing and applying different frames to act effectively *Windows: They determine what we see |
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What are the 4 frames?
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1. Structural Frame
2. Human Resource Frame 3. Political Frame 4. Symbolic Frame |
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1. What is the Organizational methaphor for Structural Frame?
2. the Leadership metaphore? 3. the leadership-challange? |
1. factory/machine
2. Social architecture (Hierarchy) 3. Fit between structure, task, technology, environment |
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1. what is the organizational methaphor for Human Resource Frame?
2. the leadership metaphor? 3. the leadership-challange? |
1. Family
2. empowerment 3. alignment of organizational and human needs |
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1.what is the organzational methaphor for Political Frame?
2. the leadership metaphor? 3. the leadership-challange? |
1. Arena, contest, jungle
2. Advocacy, political savvy 3. Develope agenda and power base |
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1. what is the organizational methaphor for Symbolic Frame?
2. the leadership metaphor? 3. the leadrship-challange? |
1. Theater
2. Insperation 3. Create faith, beauty, meaning (collective sensemaking process) |
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Which are the two contrasting approaches to management and leadership?
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*One is a rational - technical mind - set emphasizing certainty and control. ( The first portrays managers as technicians)
*The other is an expressive, artistic conception encouraging flexibility, creativity, and interpretation. ( the second sees them as artists.) |
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In which 4 ways can you expad organizational thinking?
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- Develope frame awareness (consious and gut feeling)
- Develope frame flexibility (approach & knowledge) - Develope broad knowledge that covers different perspective - Develop frame competence (blink) |
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What is "blame-the-bureaucracy perspective"?
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When it is hard to identify a guilty individual, , this perspective
is better at explaining how organizations should work than why they often don't. |
