Kap 6 & 7 & 8

Front 1

What is included in Maslows Hierarchy of Needs?

Back 1

/Self-actualization\ (developing to one ’ s fullest)
/ Esteem \ (respect, and recognition)
/ Affiliation \ ( love, and inclusion)
/ Safety \ (living conditions etc)
/ Psycological \ (food, water)

Front 2

What are the two different ways to "manage" people in organizations?

Back 2

*Personnel Management (PM) --> Compliance/Control
-Hiring, training, salary setting
-Subdividing of work into small tasks, job responsibilities and accountability for job requirements

*Human Resources Management (HRM)->Commitment
-Mutual goals, mutual influence, mutual respect, mutual rewards, mutual responsibility.
-For better economic performance and greater human development.

Front 3

Describe "theory X"

Back 3

The typical employee dislikes work and will avoid it if possible:
-Workers are passive and lazy
-Prefer to be led
-Resist change

Employees want direction whenever possible
-Managers must coerce employees to get them to work.

Front 4

Describe "theory Y"

Back 4

The typical employee liked to work:
+Employees who are committed to the company’s objective will exercise self-control

Employees learn to accept and even seek responsibility at work
+Management’s basis task is to ensure that workers meet their important needs while they work.

Front 5

In which 6 ways do Workers adapt to frustration?

Back 5

*Withdraw—absenteeism or quitting
*Become passive, indifferent apathetic
*Resist top-down control through deception or sabotage
*Climb the hierarchy
*Form groups (such as labor unions)
Train children to believe work is unrewarding

Front 6

Which are the 6 Human Resource Principles?

Back 6

#Build and implement a human resource philosophy.
(Develope a shared phylosophy for managing people)

#Hire the right people.
(Know what you want & be selective)

#Keep employees.
(reward well, Protect jobs, promote from within, & share wealth)

#Invest in employees.
(invest in learning, create development, opportunities)

#Empower employees.
(provide information & support, Encourage autonomy & participation..)

#Promote diversity.
(Be explicit and consistent about the organisatios diversity phylosophy & Hold managers accountable)

Front 7

What is ESOPs?

Back 7

employee stock ownership plans

Front 8

What is the 3 principls in “open-book management"?

Back 8

• All employees at every level should see and learn to understand fi nancial and performance measures.

• Employees are encouraged to think like owners, doing whatever they can to improve the numbers.

• Everyone gets a piece of the action—a stake in the company’s financial success.

Front 9

What is Egalitarianism??

Back 9

Egalitarianism implies a democratic workplace
where employees participate in decision making.

This idea goes beyond participation, often viewed as a matter of style and climate rather than sharing authority.

Front 10

What are the three steps to organizations development?

Back 10

-Group Interventions

-Survey Feedback

-Evolution of OD (organizational development)

Front 11

What is Espoused theories ?

Back 11

are accounts individuals provide whenever they try to describe, explain, or predict their behavior.

Front 12

What are Theories - in - use ?

Back 12

guide what people actually do. A theory - in - use is an implicit program or set of rules that specifi es how to behave.

Front 13

What is included in the “ Big 5 ” model ?

Back 13

• extroversion (displaying energy, sociability, and assertiveness),
• agreeableness (getting along with others),
• conscientiousness (a tendency to be orderly, planful, and hard - working),
• neuroticism (diffi culty in controlling negative feelings), and
• openness to experience (preference for creativity and new experience).

Front 14

On which two levels do groups operate on?

Back 14

Groups operate on two levels:
• an overt, conscious level focused on task and
• a more implicit level of process, involving group maintenance and interpersonal dynamics

Front 15

What are the four central issues in group processes?

Back 15

 -informal roles,
o Every work group needs a structure of task roles so members understand who is going to do what.

 -informal norms
o Every group develops informal rules to live by — norms that govern how the group functions and how members conduct themselves.

 -interpersonal conflict,
o Interpersonal strife can block progress and waste time. It can make things unpleasant at best, painful at worst. ( cope with “ pour oil on troubled waters ” & “ might makes right. ” )

 -and leadership and decision making.
o Leadership helps groups develop a shared sense of direction and commitment.

Front 16

Which are the 3 The role of leaders from an HR perspective?

Back 16

*To recognise, understand individuals’ needs and wants
*To support, enable individuals to fulfil them
*To develop individuals’ skills among those interpersonal skills

Front 17

Which are the 4 value of motivation?

Back 17

Involves commitment, taking responsibility for one’s work (autonomy).
From leadership perspective, enables trust and empowerment.
Can decrease the need for control and direct supervision.
Creates a positive work climate for all involved, including the leader(s).

Front 18

Which are the organization’s most critical resource?

Back 18

People’s
skills,
insights,
ideas,
energy,
and commitment

Front 19

How do one Handling Interpersonal Conflict in Groups/Organisations?

Back 19

*Develop skills like listening, communicating, managing conflict
*Agree on basics to have a share understanding and commitment
*Search for interests in common: recognize the difference but focusing on common
Experiment.
*Doubt your infallibility, as individual and as group
*Treat conflict as a group responsibility