Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
13 Cards in this Set
- Front
- Back
|
What information does a customer need of a product ? |
Name of what they're buying, Weight/quantity Price Allergy information Nutritional value Ingredients |
|
|
Favourite hobby |
Netball, yoga, photography favorit |
|
|
Favourite food |
Spaghetti carbonara |
|
|
Greatest achievement |
Head of teaching & learning committee at school |
|
|
How do you deal with challenging people ? |
Approach them calmly and try to find out what it is they're asking / doing Be well mannered and polite |
|
|
When and how have you had to change how you worked in a situation? |
Year seven cafè Had to take a whole new approach to my plan as I overestimated them and didn't realise how young they would be as I didn't have experience working with students so young |
|
|
What previous customer service experience have you had? |
Work experience at sytner bmw Greeting customers in showroom / at reception Answering phones
Open evening - showing parents around, guided tours, convincing parents why they should send their children to our school, why year twelves should choose my a levels |
|
|
What do you know about Waitrose? |
Teamwork focussed - want people who can work together in a team well to benefit the business Good company to work for Respected workers |
|
|
How would you complete your tasks while ensuring the safety of others |
Make myself aware of the health and safety rules and ensure I follow them at all times Use my common sense to judge when something is safe for myself and others |
|
|
Why do you want to work for Waitrose? |
Believe waitrose to be a desirable company to work for Treated respectfully Given a share of profits Good way to earn money whilst developing confidence people skills and exposing myself to a wider environment than just school |
|
|
When have you had to bring up an issue/challenge another team member? Give details of how/why? |
D of e - part of a team and had to go to meetings weekly to prepare for the exposition - things like choosing routes map work planning etc, and a member kept missing the sessions because she thought she could just save her own time and use the hard work of the team without contributing - everyone was too scared so I stepped up and had to explain to her that we didn't want her on the team if she was going to keep taking advantage of our work and not contributing |
|
|
How do you ensure the quality of a product? |
Ensure its in date, has been stored correctly, came from a good source, |
|
|
Why you think you'd be a good candidate |
Despite being nervous in this interview *laugh* I am confident and would be able to help customers Friendly and approachable, willing to help when I can, Conscientious and adaptable |
