Jetblue: Terminology And Acronyms

Front 1

A/C

Back 1

The abbreviation for the word aircraft

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ACARS

Back 2

Airborne Communications Addressing and Reporting System - An automated system which allows System Ops to communicate with an aircraft; reporting arrival and departure times, triggered by set and release of aircraft parking brake

Front 3

ADIT

Back 3

Alien Documentation Identification and Telecommunication System (this usually appears in the form of a stamp in a passport travel document).

Front 4

AFT

Back 4

Refers to the rear of something, generally used to describe the rear of the aircraft – for example, the aft cabin jumpseat

Front 5

Aisle

Back 5

Walkway through the center of the A/C

Front 6

Aircraft/Vessel Report (1-92 Form)

Back 6

An International document form that is submitted to CBP upon arrival of the aircraft, advising CBP of foreign aliens, the Crew and Customers who traveled to and from the International port.

Front 7

AOA

Back 7

The abbreviation for Airport Operations Area

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AOSSP

Back 8

Aircraft Operator Standard Security Program - The national standard program for aviation security set by the FAA

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APIS

Back 9

Advance Passenger Information System - APIS enhances border security by providing officers with pre-arrival and departure manifest data on all passengers and crew members.

Front 10

APHIS

Back 10

Animal Plant and Health Inspection Services - is an agency of the United States Department of Agriculture (U.S.D.A) responsible for protecting animal health, animal welfare, and plant health. APHIS is the lead agency for collaboration with other agencies to protect U.S. agriculture from invasive pests and diseases.

Front 11

APM

Back 11

The abbreviation for Approved Programs Manual

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APU

Back 12

The abbreviation for Auxiliary Power Unit

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AQQ

Back 13

APIS Quick Query – is the communication and passenger clearance process between the air carrier and the DHS during ACS check-in and issuance of boarding pass

Front 14

ATC

Back 14

The abbreviation for Air Traffic Control

Front 15

AWB (Airway Bill)

Back 15

These forms are used when aircraft parts are shipped as COMAT

Front 16

B6

Back 16

The abbreviation for JetBlue Airways

Front 17

Baggage Cart

Back 17

Equipment used to store and transport baggage from the time the bag reaches the bag room

Front 18

Baggage Tag

Back 18

Means of identifying the routing of a bag to a destination or connecting point

Front 19

Baggage Tug

Back 19

Motorized vehicle that pulls baggage carts (maximum of four, airport regulations may be more restrictive)

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Bags in Bond

Back 20

Bags held by US Customs and Border Protection because a Duty Tax must be paid on items purchases outside the US before bags can be released to the Customer.

Front 21

Belt Loader

Back 21

Motorized vehicle with a moving belt that assists in the loading and unloading of bags onto the A/C

Front 22

Bill of Lading

Back 22

A negotiable instrument that allows the carrier to transport a merchandise shipment from a shipper to a consignee (lading is the act of loading cargo shipments on board a vessel for transportation to the United States).

Front 23

Block Time

Back 23

The arrival time for an aircraft; the time when the brake is set

Front 24

Blue Turn

Back 24

The process of receiving an aircraft, cleaning and preparing it for its next flight, boarding and departure

Front 25

BPPR

Back 25

(Boarding Pass Printing Result) – a Customer’s status for boarding pass issuance and boarding pass approval

Front 26

BSO

Back 26

The abbreviation for Baggage Service Office

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BSS/CTX/L

Back 27

3 Baggage Screening Systems; screens bags for explosive devices, this could be checked and/or carry-on baggage. Transportation Security Administration (TSA) is in charge of using these systems

Front 28

Bulkhead

Back 28

Wall used to separate cabins and separate galleys and lavatories from Customers; or the row of seats immediately behind it. (Row 1 on JetBlue)

Front 29

Business Partner

Back 29

A Business Partner is a company or individual with whom JetBlue has a business arrangement for goods or services. For example, in several of our BlueCities, ground or airport operations services are provided by Business Partners on behalf of JetBlue. The people providing these services work for the Business Partner company, but they perform tasks that, in other cities, are provided by JetBlue Crewmembers. Business Partners also include concessionaires in T-5, Curbside or Skycap services, Wheelchair attendants and contract maintenance companies, among others.CA - The abbreviation for Captain; A Flight Crewmember who has met the qualification standards and completed the necessary training to perform the duties of the Pilot in Command (PIC)

Front 30

Cabin

Back 30

The aircraft interior where Customers sit, over-head baggage is stored and galleys and lavatories are located

Front 31

Cargo Compartment

Back 31

Space provided in the lower part of the aircraft for checked baggage and cargo

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CASM

Back 32

“Cost per Available Seat Mile”

Front 33

CASS

Back 33

The abbreviation for Cockpit Access Security System. This is s system used to verify the pilots who have passed the necessary background and security checks and therefore cleared to ride in a cockpit jumpseat of another airline, provided they receive permission from the PIC and are CASS approved.

Front 34

Carry-on Baggage

Back 34

Any article, within acceptable size limitations, which is carried on and off the aircraft by the Customer

Front 35

CBP s.

Back 35

U.S. Customs and Border Protection, CBP is within the Department of Homeland Security (DHS) and is responsible for keeping America’s borders safe and secure. CBP is one of the DHS’s largest and most complex units. U.S. CBP has the responsibility for securing and facilitating U.S trade and travel while enforcing hundreds of U.S. regulations including immigration and drug law

Front 36

CFR

Back 36

The abbreviation for Code of Federal Regulations

Front 37

Chocks

Back 37

A block used to stabilize the wheels and prevent any movement of the aircraft or Ground Service Equipment (GSE) when parked

Front 38

COC

Back 38

The abbreviation for Contract of Carriage. The contract of carriage are the terms and conditions that a Customer agrees to when they purchase a ticket. It is the published rules under which we operate and details our responsibility to Customers including our liability for baggage, boarding, baggage acceptance, etc.

Front 39

Codeshare

Back 39

A codeshare flight is a commercial flight that is operated by one airline, but marketed by others. The agreement allows one airline to sell tickets on another and vice versa. The result is that each airline can service more areas, without technically expanding its service. A codeshare agreement includes a codeshare marketing carrier (the one selling the ticket) and a codeshare operating carrier (the one actually operating the flight).

Front 40

COMAT

Back 40

The abbreviation for Company Material; shipments of company supplies and equipment carried aboard our aircraft

Front 41

Crew Base

Back 41

An operational city within the JetBlue network assigned to Flight and Inflight Crewmembers as a point of origin and termination for all trips

Front 42

Crewmember

Back 42

JetBlue employee

Front 43

Crew Dec

Back 43

Crewmember’s Declaration (this is the form used by the Flight and Inflight Crew to declare items purchased outside the US).

Front 44

CRO

Back 44

The abbreviation for Complaints Resolution Official. The CRO handles Customer complaints and situations regarding Customers with disabilities and matters pertaining to Rule 382.

Front 45

CTK

Back 45

The abbreviation for Customer Transfer Kit. The CTK contains a sling, transfer board and belt and is used to lift a Customer from a wheelchair to an aisle chair or from an aisle chair to an aircraft seat when a Customer is immobile or unable to assist themselves.

Front 46

Customs Dec

Back 46

U.S. Customs Declaration (the form used by all Customers to declare items purchased outside of the US, one per family).

Front 47

Deadheading

Back 47

The term used to describe Crewmembers (In-flight or Flight Ops) who are returning from a work assignment. They are usually booked in positive space when available and travel in uniform. Deadheading is used to return a flight attendant or pilot to their home base if their trip begins or ends someplace other than their base.

Front 48

DHS

Back 48

Department of Homeland Security - is a cabinet department of the United States federal government with the primary responsibilities of protecting the territory of the U.S. from terrorist attacks and responding to natural disasters.

Front 49

DOC Bag

Back 49

Bag containing all the international forms and documents that will be used by Inflight for flights to/from the US and the international destinations and Puerto Rico.

Front 50

DOS

Back 50

Department of State – is the United States federal executive department responsible for international relations of the U.S., equivalent to the foreign ministries of other countries.

Front 51

Duty Code

Back 51

In Sabre designating a duty code of 4 or 5 allows the user to issue tickets, 7 is Supervisor.

Front 52

Duty Tax

Back 52

A tax paid by a Customer when their purchases outside the US exceed the permitted allowance

Front 53

DOT

Back 53

Department of Transportation; U.S. Agency responsible for all forms of transportation. The Federal Aviation Administration (FAA) is part of the DOT

Front 54

EDS

Back 54

The abbreviation for Explosive Detection System. It is a piece of equipment used at the TSA checkpoint to detect traces of explosives on bags

Front 55

Even More™ Space (Seats)

Back 55

JetBlue provides even more legroom for Customers willing to pay for super-spacious seats with 38 inches of comfortable seat pitch. These Even More™ Space seats are in rows 1-5 on the A320 and in rows 1, 13, 14 and the emergency exit rows in both the A320 and E190. The remainder of the seats on these aircraft have 32 inches to 34 inches of legroom. There is a fee for an Even More™ Space seat and it is based on the route.

Front 56

Embarkation/ Disembarkation Card

Back 56

A form that is filled out for entry into the Dominican Republic by all Dominican citizens and nationals.

Front 57

ETA/ETD

Back 57

The abbreviations for Estimated Time of Arrival and Estimated Time of Departure

Front 58

F/A

Back 58

The abbreviation for Flight Attendant otherwise known as an In-flight Crewmember

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FAA

Back 59

The abbreviation for Federal Aviation Administration

Front 60

FAM

Back 60

The abbreviation for Federal Air Marshall; a government agent that flies armed to ensure the security of the flight

Front 61

FAR

Back 61

The abbreviation for Federal Aviation Regulation, issued by the FAA

Front 62

FCR

Back 62

The abbreviation for Flight Clarification Report; report completed when a delay is taken on a flight

Front 63

FFDO – Federal Flight Deck Officer

Back 63

are flight crew pilots trained by the Federal Air Marshal Service on the use of firearms, use of force, legal issues, defensive tactics, the psychology of survival and FFDO program standard operating procedures. Under this program an FFDO is authorized by the TSA to carry a firearm onto an aircraft.

Front 64

FIDS

Back 64

The abbreviation for Flight Information Display Screen. Television screen used to display ETA and ETD

Front 65

FIS

Back 65

Federal Inspection Station (Crewmembers must have a U.S. Customs Seal ID to work in this area)

Front 66

Flight Deck

Back 66

also known as the cockpit. This is where the Pilot and First Officer sit while flying the aircraft.

Front 67

FLT

Back 67

The abbreviation for a flight

Front 68

F/O

Back 68

The abbreviation for First Officer

Front 69

FOD

Back 69

The abbreviation for Foreign Object Debris; any object that may present a hazard or may cause damage to an aircraft or Crewmembers on the AOA

Front 70

Fuselage

Back 70

The body of the aircraft

Front 71

FWD

Back 71

Anything located to the front of a reference point ( i.e. the boarding door is in the forward cabin)

Front 72

Galley

Back 72

Kitchen or location on aircraft to stow snacks and catering supplies

Front 73

Gen Dec

Back 73

(General Declaration) (International flight paperwork cleared by CBP allowing the aircraft and Crewmembers to leave the U.S. for International ports of entry and return back to the U.S.

Front 74

GPU

Back 74

The abbreviation for Ground Power Unit. GSE used to give power to the aircraft

Front 75

GO

Back 75

The abbreviation for Ground Ops; Crewmembers below the wing or on the ramp

Front 76

GSC

Back 76

The abbreviation for the Ground Security Coordinator; specially trained Crewmembers with responsibility for ensuring all station security procedures are followed.

Front 77

GSE

Back 77

The abbreviation for Ground Service Equipment. All equipment used to service the aircraft (belt loaders, bag tugs, heat cart, etc.)

Front 78

Hardstand

Back 78

The term used to describe an Aircraft that is parked at some place other than a gate or hangar. Aircraft that will not be used for a period of time are given a parking space and secured.

Front 79

HAZMAT

Back 79

The abbreviation for Hazardous Materials, also known as Dangerous Goods

Front 80

HR

Back 80

The abbreviation for Human Remains (transported as cargo in a casket)

Front 81

IATA

Back 81

International Air Transport Association – is an international industry trade group of airlines which operate under IATA defined rules and regulations to ensure safety and secure transportation worldwide.

Front 82

Interline

Back 82

Also known as interline ticketing, interline is a voluntary commercial agreement between individual airlines to handle passengers traveling on itineraries that require multiple airlines. Interline agreements differ from codeshare agreements in that codeshare agreements usually refer to numbering a flight with the marketing airline's code (abbreviation) even though the flight is operated by another airline.

Front 83

IFE

Back 83

The abbreviation for In-flight Entertainment

Front 84

Immigrations Arrival/Departure Record (I-94 Form)

Back 84

Form issued by Inflight on International flights to all Customers who are not US Citizens, US Residents, or Canadian Citizens. The I-94 form is used by the U.S. Immigrations and Naturalization Service as a record of non-immigrants arrival in the United States and a means of ensuring they depart from the U.S. within the time constraints recorded on the I-94.

Front 85

INS

Back 85

U.S. Immigration and Naturalization Services

Front 86

IROP

Back 86

The abbreviation for Irregular Operations, such as widescale delays or other disruptions to the schedule

Front 87

ISC

Back 87

The abbreviation for the Inflight Security Coordinator

Front 88

JBDOCS

Back 88

The abbreviation for JetBlue Documents; used to maintain all JetBlue Airways manuals and supporting documentation. Housed on the JetBlue network

Front 89

Jetbridge

Back 89

Mobile walkway which connects the terminal to the A/C. Most Customers board and deplane through the jetbridge when available

Front 90

Jump seat

Back 90

A small, fold-down seat on the aircraft used by Inflight Crewmembers. Spare jumpseats are available for Crewmembers to use when pass riding

Front 91

Must Ride

Back 91

The term used to describe Crewmembers or JetBlue personnel authorized to travel on company business and have priority over all pass riders.

Front 92

Lap Child

Back 92

The term used to describe infants from the age of three weeks up to their second birthday, who sit for free on the lap of an adult Customer.

Front 93

Lav

Back 93

The abbreviation for an aircraft Lavatory

Front 94

Lead-in Line

Back 94

(T-line)This is a painted line on the ramp area, which is used to guide an aircraft into the gate

Front 95

LEO

Back 95

The abbreviation for Law Enforcement Officer

Front 96

Liaisons

Back 96

JBU Airports Liaisons are responsible for conducting all on-the-job training, supporting the compliance of local training records, supporting recurrent regulatory training, teaching new operational initiatives and other projects and responsibilities as needed in their BlueCity Operation.

Front 97

LPR – Lawful Permanent Resident

Back 97

refers to a person's immigration status: the person is authorized to live and work in the U.S. on a permanent basis.

Front 98

LOB

Back 98

Left Over Baggage. Any bag not cleared thru US Customs by Customers, Crew or via Expedites.

Front 99

Load Factor

Back 99

The percentage of seats filled with Customers on a flight. For example, if an aircraft holds 100 Customers and has 96 seats sold, it has a 96% load factor.

Front 100

MEL

Back 100

A Minimum Equipment List (MEL) is an FAA approved document that allows an aircraft to fly with a certain item(s) inoperative, but as long as additional requirements are met by the aircraft operator. For example: MEL 25-50-03 (Cargo Compartment Lining Panels) allows the aircraft to fly with an INOP cargo bin, but as long as the bin remains empty.

Front 101

Misconnection

Back 101

En-route connecting Customer/baggage who does not board a flight in which they were designated because of delayed arrival of the incoming flight

Front 102

MX

Back 102

The abbreviation for Maintenance (not necessarily mechanical)

Front 103

NOEML

Back 103

A code on the boarding priority list that is associated with a Customer with a confirmed reservation on the flight, but at check in there are only EML seats remaining and the Customer doesn’t wish to pay the EML fee. The NOEML Customers appear on the priority boarding list and are given a seat assignment at the gate.

Front 104

OAL

Back 104

Other Airline

Front 105

Pass Riders

Back 105

Replaces the term “non-rev” or “non-revenue”. A JetBlue, other airline employee, dependent or authorized persons traveling on a company buddy pass, interline agreement, a Crewmember’s family, dependent or significant other travel benefits.

Front 106

PAX

Back 106

The abbreviation for passengers; JetBlue uses the word Customers

Front 107

PBC

Back 107

Pre-Boarding Coordination

Front 108

PCA

Back 108

The abbreviation for Pre-Conditioned Air, hot or cool air provided to the aircraft by GSE

Front 109

PIC

Back 109

The abbreviation for Pilot in Command (could be Captain or designated to the First Officer

Front 110

PNR

Back 110

the abbreviation for Passenger Name Record, also known as the reservation number or record locator. The computer generated confirmation number created for a Customer once their reservation is confirmed in the system.

Front 111

PPBM

Back 111

The abbreviation for Positive Passenger Bag Match. PPBM is used for international flights only. If an international Customer misses a flight, their bag must be removed from the aircraft prior to departure.

Front 112

PPE

Back 112

The abbreviation for Personal Protective Equipment; ear plugs, steel toe boots/shoes, knee pads, etc. used to protect Crewmembers from the Hazards of the operation

Front 113

Preboarding

Back 113

The term used for the courtesy extended to Customers who wish to board in advance of general boarding. Generally recommended for Customers in wheelchairs, those traveling with infants under the age of two, or anyone who needs a little extra time to board.

Front 114

Push Back Tug

Back 114

Motorized vehicle used to push the aircraft onto the taxiway or to a position where the aircraft can taxi to the taxiway

Front 115

Push-Back

Back 115

Action when an aircraft is pushed backward from the gate by utilizing a push back tug to move onto the taxiway

Front 116

RASM

Back 116

Revenue per Available Seat Mile

Front 117

Rising and Settling

Back 117

When the A/C moves up (rises) and/or lowers (settles) due to the weight of the Customers, baggage, and fuel being loaded and/or unloaded. The aircraft rises during deplaning and settles during enplaning

Front 118

RON

Back 118

The abbreviation for Remain Overnight. This is an aircraft which comes into a BlueCity, but is not scheduled to go back out.

Front 119

Runway

Back 119

A strip of concrete on which the aircraft land and take off in the AOA

Front 120

SCR

Back 120

The abbreviation for Safety Concern Report; report that is filled out whenever there is a safety concern in regards to our operation

Front 121

SIDA

Back 121

The abbreviation for Security Identification Display Area. The area of the AOA which requires security training and identification displayed for access.

Front 122

Silent Boarding

Back 122

The term used to describe boarding without an announcement and before the preboarding announcement is made. Law Enforcement Officers, deadheading Crewmembers and Customers who will need to be assisted from the jetbridge to the aircraft are generally allowed to silent board but are not required to do so. Federal Air Marshals may also opt to Silent Board.

Front 123

Ships Office

Back 123

At U.S. International airport terminals, this is the CBP office where General Declarations are cleared to allow the aircraft and Crew to leave the US for International ports of entry and return back to the US.

Front 124

Slot

Back 124

The permission to perform one landing or takeoff at one of the four national, slot-controlled airports in the U.S. (ORD, DCA, LGA, JFK). Slots are controlled by the FAA.

Front 125

SOM

Back 125

The abbreviation for Station Operations Manual. A reference guide for Customer Service Procedures located in JBDOCS.

Front 126

SSR

Back 126

The abbreviation for a Special Service Request. This refers to a code attached to a Customer’s reservation indicating that the Customer requests special assistance, such as a WCHR, or to indicate special circumstances, such as an Unaccompanied minor or Law Enforcement officer.

Front 127

Taxi

Back 127

The period in which the aircraft begins to move forward on its own power

Front 128

Taxiway

Back 128

The ramp/tarmac area, which is used by all aircraft when moving to the runway or to the ramp area

Front 129

Tow Bar

Back 129

Equipment used to connect the Pushback Tug to the aircraft in order to push or tow the aircraft

Front 130

TIMATIC (TIM)

Back 130

An International travel Information manual/website resource which provides information on required International travel documents. JetBlue AO Crewmembers can access TIMATIC through Sabre Interact.

Front 131

Tourist Card

Back 131

Some International countries may require a Tourist Card to be filled out and/or purchased for entry by non-resident/citizens of that country. The Dominican Republic requires all non-Dominican Citizens and Nationals to obtain a tourist card upon arrival into the Dominican Republic.

Front 132

TSA

Back 132

The abbreviation for Transportation Security Administration; US Government agency responsible for security relating to civil aviation, maritime, and all other modes of transportation

Front 133

UNMR

Back 133

The abbreviation for Unaccompanied Minor. An unaccompanied minor is a child between the ages of 5 and under 14 years (i.e. the last day of their 13th year) who is traveling alone. There is a per person fee, each way, for unaccompanied minors traveling on JetBlue. Unaccompanied minors may only travel on nonstop flights. They will NOT be permitted on connecting flights or direct flights (flight that makes a stop but does not change aircraft). JetBlue does not provide any escort for unaccompanied minors to flights connecting with other airlines. Customers will be responsible for any transfer of their minors from JetBlue to other airlines.

Front 134

U.S.-VISIT PROGRAM

Back 134

This program is part of a security measure where the biometrics data (digital finger scans and photographs) from a visitor’s arrival in and departure from the United State is collected and checked against a database of known criminals and suspected terrorists

Front 135

Visa

Back 135

A visa or travel visa is a document which gives someone permission to travel into a specific country and stay there for a set period of time.

Front 136

VPR

Back 136

Verified proof of Return/Onward Travel

Front 137

VWP (Visa Waiver Program)

Back 137

is a program that allows nationals of certain countries to travel to the United States for tourism or business for stays of 90 days or less without obtaining a visa

Front 138

Water Service Truck

Back 138

GSE used to service the potable water on the aircraft

Front 139

Wing Walker

Back 139

A Ground Operations Crewmember who walks beside the aircraft to watch for traffic and to protect the wing. Keeps his/her eyes on Marshaller or Pushback driver for any communication that is needed

Front 140

WX

Back 140

The abbreviation for Weather

Front 141

ZULU, GMT or UTC

Back 141

The abbreviation for Zulu time, Greenwich Mean Time or the Universal Time clock. It is a standard time against which time zones are measured so that a pilot flying between time zones can use one standard of time.