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645 Cards in this Set
- Front
- Back
|
Business-Driven Information Systems |
Systems that are implemented to support a company’s competitive business strategy. |
|
|
Business Process |
A standardized set of activities accomplishes a specific task, such as processing a customer’s order.
|
|
|
Business-Driven Information Systems
|
Systems that are implemented to support a company’s competitive business strategy.
|
|
|
Business Process
|
A standardized set of activities accomplishes a specific task, such as processing a customer’s order. |
|
|
Business-to-Business Marketplace (B2B)
|
Applies to businesses buying from and selling to each other over the internet.
|
|
|
Buyer Power
|
High when buyers have many choices of whom to buy from and low when their choices are few.
|
|
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Chief Information Officer (CIO)
|
Responsible for (1) overseeing all uses of information systems and (2) ensuring the strategic alignment of IT with business goals and objectives.
|
|
|
Chief Knowledge Officer (CKO)
|
Responsible for collecting, maintaining, and distributing the organization’s knowledge.
|
|
|
Chief Privacy Officer (CPO)
|
Responsible for ensuring the ethical and legal use of information within an organization.
|
|
|
Chief Security Officer (CSO)
|
Responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses.
|
|
|
Chief Technology Officer (CTO)
|
Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology
|
|
|
- Competitive Advantage
|
A product or service that an organization’s customers place a greater value on than similar offerings from a competitor.
|
|
|
- Data
|
Raw facts that describe the characteristics of an event.
|
|
|
- Environmental Scanning
|
The acquisition and analysis of events and trends in the environment external to an organization.
|
|
|
- First-Mover Advantage
|
An organization can significantly impact its market share by being first to market with a competitive advantage.
|
|
|
- Five Forces Model
|
Helps determine the relative competitive attractiveness of an industry.
|
|
|
- Information
|
Data converted into a meaningful and useful context.
|
|
|
- Information Systems (IS)
|
Computer-based tools that people use to work with information and that support the information and information-processing needs of an organization.
|
|
|
- Information Technology (IT)
|
The acquisition, processing, storage, and dissemination of vocal, pictorial, textual, and numerical information by a microelectronics based combination of computing and telecommunications.
|
|
|
- Knowledge
|
Actionable information.
|
|
|
- Loyalty Programs
|
Reward customers based on the amount of business they do with a particular organization.
|
|
|
- Management Information Systems (MIS)
|
The function that plans for, develops, implements, and maintains IT hardware, software, and applications that people use to support the goals of an organization.
|
|
|
- Private Exchange
|
A B2B marketplace in which a single buyer posts its need and then opens the bidding to any supplier who would care to bid.
|
|
|
- Reverse Auction
|
An auction format in which increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price.
|
|
|
- Rivalry Among Existing Competitors
|
High when competition is fierce in a market and low when competition is more complacent.
|
|
|
- Supplier Power
|
High when buyers have fewer choices of whom to buy from and low when their choices are many.
|
|
|
- Switching Costs
|
The costs that can make customers reluctant to switch to another product or service.
|
|
|
- Threat of New Entrants
|
High when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market.
|
|
|
- Threat of Substitute Products or Services
|
High when there are many alternatives to a product or service and low when there are few alternatives from which to choose.
|
|
|
- Value Chain
|
Views an organization as a series of processes, each of which adds value to the product or service for each customer. |
|
|
Business-Driven Information Systems
|
Systems that are implemented to support a company’s competitive business strategy.
|
|
|
Business Process
|
A standardized set of activities accomplishes a specific task, such as processing a customer’s order.
|
|
|
Business-to-Business Marketplace (B2B)
|
Applies to businesses buying from and selling to each other over the internet.
|
|
|
Buyer Power
|
High when buyers have many choices of whom to buy from and low when their choices are few.
|
|
|
Chief Information Officer (CIO)
|
Responsible for (1) overseeing all uses of information systems and (2) ensuring the strategic alignment of IT with business goals and objectives.
|
|
|
Chief Knowledge Officer (CKO)
|
Responsible for collecting, maintaining, and distributing the organization’s knowledge.
|
|
|
Chief Privacy Officer (CPO)
|
Responsible for ensuring the ethical and legal use of information within an organization.
|
|
|
Chief Security Officer (CSO)
|
Responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses.
|
|
|
Chief Technology Officer (CTO)
|
Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology
|
|
|
- Competitive Advantage
|
A product or service that an organization’s customers place a greater value on than similar offerings from a competitor.
|
|
|
- Data
|
Raw facts that describe the characteristics of an event.
|
|
|
- Environmental Scanning
|
The acquisition and analysis of events and trends in the environment external to an organization.
|
|
|
- First-Mover Advantage
|
An organization can significantly impact its market share by being first to market with a competitive advantage.
|
|
|
- Five Forces Model
|
Helps determine the relative competitive attractiveness of an industry.
|
|
|
- Information
|
Data converted into a meaningful and useful context.
|
|
|
- Information Systems (IS)
|
Computer-based tools that people use to work with information and that support the information and information-processing needs of an organization.
|
|
|
- Information Technology (IT)
|
The acquisition, processing, storage, and dissemination of vocal, pictorial, textual, and numerical information by a microelectronics based combination of computing and telecommunications.
|
|
|
- Knowledge
|
Actionable information.
|
|
|
- Loyalty Programs
|
Reward customers based on the amount of business they do with a particular organization.
|
|
|
- Management Information Systems (MIS)
|
The function that plans for, develops, implements, and maintains IT hardware, software, and applications that people use to support the goals of an organization.
|
|
|
- Private Exchange
|
A B2B marketplace in which a single buyer posts its need and then opens the bidding to any supplier who would care to bid.
|
|
|
- Reverse Auction
|
An auction format in which increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price.
|
|
|
- Rivalry Among Existing Competitors
|
High when competition is fierce in a market and low when competition is more complacent.
|
|
|
- Supplier Power
|
High when buyers have fewer choices of whom to buy from and low when their choices are many.
|
|
|
- Switching Costs
|
The costs that can make customers reluctant to switch to another product or service.
|
|
|
- Threat of New Entrants
|
High when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market.
|
|
|
- Threat of Substitute Products or Services
|
High when there are many alternatives to a product or service and low when there are few alternatives from which to choose.
|
|
|
- Value Chain
|
Views an organization as a series of processes, each of which adds value to the product or service for each customer.
|
|
|
- Analytical Information
|
Encompasses all summarized or aggregated transactional data, and its primary purpose is to support the performing of higher-level analysis tasks.
|
|
|
- Artificial Intelligence (AI)
|
Stimulates human intelligence, such as the ability to reason and learn.
|
|
|
- As-Is Process Models
|
Represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes.
|
|
|
- Benchmarking
|
The process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance.
|
|
|
- Benchmarks
|
Baseline values the system seeks to attain.
|
|
|
- Business-Facing Processes
|
Invisible to the external customer but essential to the effective management of the business; includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation (distribution)
|
|
|
- Business Intelligence
|
Applications and technologies that are used to gather, provide access to, and analyze information to support people’s decision-making efforts.
|
|
|
- Business Process
|
A standardized set of activities that accomplishes a specific task, such as processing a customer’s order.
|
|
|
- Business Process Improvement
|
Attempts to understand and measure a business process and make performance improvements on that process accordingly.
|
|
|
- Business Process Management (BPM)
|
Integrates all of an organization’s business processes to make individual processes more efficient.
|
|
|
- Business Process Model
|
A graphic description of a process showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
|
|
|
- Business Process Modelling (Mapping)
|
The activity of creating a creating a detailed flow chart, work flow diagram, use case diagram, or process map of work process showing its inputs, tasks, and activities, in a structured sequence.
|
|
|
- Business Process Re-engineering (BPR)
|
The analysis and redesign of workflow within and between enterprises.
|
|
|
- Consolidation
|
Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
|
|
|
- Customer-Facing Processes
|
Result in a product or service that is received by an organization’s external customer.
|
|
|
- Decision Support System (DSS)
|
Models data and information to support managers, analysts, and other business professionals during the decision-making process for more analytical purposes.
|
|
|
- Digital Dashboards
|
Integrates information from multiple components and tailors the information to individual preferences.
|
|
|
- Drill-Down
|
Enables users to view details, and details of details, of information.
|
|
|
- Effectiveness IS Metrics
|
Measure the impact IS has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.
|
|
|
- Efficiency IS Metrics
|
Measures the performance of the IS itself such as throughput, speed, and availability.
|
|
|
- Executive Information System (EIS)
|
A specialized DSS that supports senior level executives within the organization.
|
|
|
- Expert Systems
|
Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.
|
|
|
- Fuzzy Logic
|
A mathematical method of handling imprecise or subjective information.
|
|
|
- Genetic Algorithm
|
An artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.
|
|
|
- Goal-Seeking Analysis
|
Finds the inputs necessary achieve a goal such as a desired level of output.
|
|
|
- Intelligent Agent
|
A special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.
|
|
|
- Intelligent Systems
|
Various commercial applications of artificial intelligence.
|
|
|
- Key Performance Indicators (KPI)
|
Measures that are tied to business drivers.
|
|
|
- Neural Network (Artificial Neural Network)
|
A category of artificial intelligence (AI) that attempts to emulate the way the human brain works.
|
|
|
- Online Analytical Processing (OLAP)
|
The analysis of summarized or aggregated information sourced from transaction processing systems data, and sometimes external information from outside industry sources, to create business intelligence in support of strategic decision making.
|
|
|
- Online Transaction Processing (OLTP)
|
The capturing of transaction and event data using information systems to (1) process the data according to defined business rules, (2) store the data, and (3) update existing data to reflect the new information.
|
|
|
- Semi-Structured Decisions
|
Managerial decisions which occur in situations in which a few established processes help to evaluate potential solutions but not enough to lead to a definite recommended decision.
|
|
|
- Sensitivity Analysis
|
The study of the impact that changes in one (or more) parts of the model have on other parts of the model.
|
|
|
- Shopping Bot
|
Software the will search several retailer websites and provide a comparison of each retailer’s offerings including price and availability.
|
|
|
- Slice-and-Dice
|
The ability to look at information from different perspectives.
|
|
|
- Structured Decisions
|
Operational decisions which arise in situations where established processes offer potential solutions.
|
|
|
- To-Be Process Models
|
Show the results of applying change improvement opportunities to the current (as-is) process model.
|
|
|
- Transaction Processing System (TPS)
|
The basic business system that serves the operational level (clerks and analysts) in an organization.
|
|
|
- Transactional Data
|
Encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks.
|
|
|
- Unstructured Decisions
|
Strategic decisions which occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice.
|
|
|
- Virtual Reality
|
A computer-generated environment that can be a stimulated world or an imaginary world. |
|
|
What-If Analysis
|
Checks the impact of a change in an assumption on the proposed solution. |
|
|
Business-Driven Information Systems
|
Systems that are implemented to support a company’s competitive business strategy.
|
|
|
Business Process
|
A standardized set of activities accomplishes a specific task, such as processing a customer’s order.
|
|
|
Business-to-Business Marketplace (B2B)
|
Applies to businesses buying from and selling to each other over the internet.
|
|
|
Buyer Power
|
High when buyers have many choices of whom to buy from and low when their choices are few.
|
|
|
Chief Information Officer (CIO)
|
Responsible for (1) overseeing all uses of information systems and (2) ensuring the strategic alignment of IT with business goals and objectives.
|
|
|
Chief Knowledge Officer (CKO)
|
Responsible for collecting, maintaining, and distributing the organization’s knowledge.
|
|
|
Chief Privacy Officer (CPO)
|
Responsible for ensuring the ethical and legal use of information within an organization.
|
|
|
Chief Security Officer (CSO)
|
Responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses.
|
|
|
Chief Technology Officer (CTO)
|
Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology
|
|
|
- Competitive Advantage
|
A product or service that an organization’s customers place a greater value on than similar offerings from a competitor.
|
|
|
- Data
|
Raw facts that describe the characteristics of an event.
|
|
|
- Environmental Scanning
|
The acquisition and analysis of events and trends in the environment external to an organization.
|
|
|
- First-Mover Advantage
|
An organization can significantly impact its market share by being first to market with a competitive advantage.
|
|
|
- Five Forces Model
|
Helps determine the relative competitive attractiveness of an industry.
|
|
|
- Information
|
Data converted into a meaningful and useful context.
|
|
|
- Information Systems (IS)
|
Computer-based tools that people use to work with information and that support the information and information-processing needs of an organization.
|
|
|
- Information Technology (IT)
|
The acquisition, processing, storage, and dissemination of vocal, pictorial, textual, and numerical information by a microelectronics based combination of computing and telecommunications.
|
|
|
- Knowledge
|
Actionable information.
|
|
|
- Loyalty Programs
|
Reward customers based on the amount of business they do with a particular organization.
|
|
|
- Management Information Systems (MIS)
|
The function that plans for, develops, implements, and maintains IT hardware, software, and applications that people use to support the goals of an organization.
|
|
|
- Private Exchange
|
A B2B marketplace in which a single buyer posts its need and then opens the bidding to any supplier who would care to bid.
|
|
|
- Reverse Auction
|
An auction format in which increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price.
|
|
|
- Rivalry Among Existing Competitors
|
High when competition is fierce in a market and low when competition is more complacent.
|
|
|
- Supplier Power
|
High when buyers have fewer choices of whom to buy from and low when their choices are many.
|
|
|
- Switching Costs
|
The costs that can make customers reluctant to switch to another product or service.
|
|
|
- Threat of New Entrants
|
High when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market.
|
|
|
- Threat of Substitute Products or Services
|
High when there are many alternatives to a product or service and low when there are few alternatives from which to choose.
|
|
|
- Value Chain
|
Views an organization as a series of processes, each of which adds value to the product or service for each customer.
|
|
|
- Analytical Information
|
Encompasses all summarized or aggregated transactional data, and its primary purpose is to support the performing of higher-level analysis tasks.
|
|
|
- Artificial Intelligence (AI)
|
Stimulates human intelligence, such as the ability to reason and learn.
|
|
|
- As-Is Process Models
|
Represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes.
|
|
|
- Benchmarking
|
The process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance.
|
|
|
- Benchmarks
|
Baseline values the system seeks to attain.
|
|
|
- Business-Facing Processes
|
Invisible to the external customer but essential to the effective management of the business; includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation (distribution)
|
|
|
- Business Intelligence
|
Applications and technologies that are used to gather, provide access to, and analyze information to support people’s decision-making efforts.
|
|
|
- Business Process
|
A standardized set of activities that accomplishes a specific task, such as processing a customer’s order.
|
|
|
- Business Process Improvement
|
Attempts to understand and measure a business process and make performance improvements on that process accordingly.
|
|
|
- Business Process Management (BPM)
|
Integrates all of an organization’s business processes to make individual processes more efficient.
|
|
|
- Business Process Model
|
A graphic description of a process showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
|
|
|
- Business Process Modelling (Mapping)
|
The activity of creating a creating a detailed flow chart, work flow diagram, use case diagram, or process map of work process showing its inputs, tasks, and activities, in a structured sequence.
|
|
|
- Business Process Re-engineering (BPR)
|
The analysis and redesign of workflow within and between enterprises.
|
|
|
- Consolidation
|
Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
|
|
|
- Customer-Facing Processes
|
Result in a product or service that is received by an organization’s external customer.
|
|
|
- Decision Support System (DSS)
|
Models data and information to support managers, analysts, and other business professionals during the decision-making process for more analytical purposes.
|
|
|
- Digital Dashboards
|
Integrates information from multiple components and tailors the information to individual preferences.
|
|
|
- Drill-Down
|
Enables users to view details, and details of details, of information.
|
|
|
- Effectiveness IS Metrics
|
Measure the impact IS has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.
|
|
|
- Efficiency IS Metrics
|
Measures the performance of the IS itself such as throughput, speed, and availability.
|
|
|
- Executive Information System (EIS)
|
A specialized DSS that supports senior level executives within the organization.
|
|
|
- Expert Systems
|
Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.
|
|
|
- Fuzzy Logic
|
A mathematical method of handling imprecise or subjective information.
|
|
|
- Genetic Algorithm
|
An artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.
|
|
|
- Goal-Seeking Analysis
|
Finds the inputs necessary achieve a goal such as a desired level of output.
|
|
|
- Intelligent Agent
|
A special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.
|
|
|
- Intelligent Systems
|
Various commercial applications of artificial intelligence.
|
|
|
- Key Performance Indicators (KPI)
|
Measures that are tied to business drivers.
|
|
|
- Neural Network (Artificial Neural Network)
|
A category of artificial intelligence (AI) that attempts to emulate the way the human brain works.
|
|
|
- Online Analytical Processing (OLAP)
|
The analysis of summarized or aggregated information sourced from transaction processing systems data, and sometimes external information from outside industry sources, to create business intelligence in support of strategic decision making.
|
|
|
- Online Transaction Processing (OLTP)
|
The capturing of transaction and event data using information systems to (1) process the data according to defined business rules, (2) store the data, and (3) update existing data to reflect the new information.
|
|
|
- Semi-Structured Decisions
|
Managerial decisions which occur in situations in which a few established processes help to evaluate potential solutions but not enough to lead to a definite recommended decision.
|
|
|
- Sensitivity Analysis
|
The study of the impact that changes in one (or more) parts of the model have on other parts of the model.
|
|
|
- Shopping Bot
|
Software the will search several retailer websites and provide a comparison of each retailer’s offerings including price and availability.
|
|
|
- Slice-and-Dice
|
The ability to look at information from different perspectives.
|
|
|
- Structured Decisions
|
Operational decisions which arise in situations where established processes offer potential solutions.
|
|
|
- To-Be Process Models
|
Show the results of applying change improvement opportunities to the current (as-is) process model.
|
|
|
- Transaction Processing System (TPS)
|
The basic business system that serves the operational level (clerks and analysts) in an organization.
|
|
|
- Transactional Data
|
Encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks.
|
|
|
- Unstructured Decisions
|
Strategic decisions which occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice.
|
|
|
- Virtual Reality
|
A computer-generated environment that can be a stimulated world or an imaginary world.
|
|
|
What-If Analysis
|
Checks the impact of a change in an assumption on the proposed solution.
|
|
|
- Application Programming Interface (API)
|
A set of routines, protocols, and tools for building software applications.
|
|
|
- Application Service Provider (ASP)
|
A company that offers an organization access over the internet to systems and related services that would otherwise have to be located in personal or organizational computers.
|
|
|
- Associate (Affiliate) Programs
|
Businesses can generate commissions or royalties from an internet site.
|
|
|
- Banner Ad
|
Small ad on one website that advertises the products and services of another business, usually an e-business.
|
|
|
- Brick-and-Mortar Business
|
A business that operates in a physical store without an internet presence.
|
|
|
- Business-to-Business (B2B)
|
Applies to businesses buying from and selling to each other over the internet.
|
|
|
- Business-to-Consumer (B2C)
|
Applies to any business that sells its products or services to consumers over the internet.
|
|
|
- Click-and-Mortar Business
|
A business that operates in a physical store and on the internet.
|
|
|
- Click-Through
|
A count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser.
|
|
|
- Clickstream Data
|
Exact pattern of a consumer’s navigation through a site.
|
|
|
- Consumer-to-Business(C2B)
|
Applies to any consumer that sells a product or service to a business over the internet.
|
|
|
- Consumer-to-Consumer (C2C)
|
Applies to sites primarily offering goods and services to assist consumers interacting with each other over the internet.
|
|
|
- Cookie
|
A small file deposited on a hard drive by a website containing information about costumers and their web activities.
|
|
|
- Cybermediation
|
The creation of new kinds of intermediaries that simply could not have existed before the advent of an e-business, including comparison-shopping sites such as Kelkoo and bank account aggregation services such as Citibank.
|
|
|
- Digital Darwinism
|
Organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction.
|
|
|
- Digital Divide
|
When those with access to technology have great advantages over those without access to technology.
|
|
|
- Digital Wallet
|
Both software and information—the software provides security for the transaction and the information includes payment and delivery information (e.g., the credit card number and expiration date)
|
|
|
- Disintermediation
|
Occurs when a business sells directly to the customer online and cuts out the intermediary.
|
|
|
- Disruptive Technology
|
A new way of doing things that initially does not meet the needs of existing customers.
|
|
|
- E-Business
|
The conducting of business on the internet, not only buying and selling, but also serving customers and collaborating with business partners.
|
|
|
- E-Business Model
|
An approach to conducting electronic business on the internet.
|
|
|
- E-Commerce
|
The buying and selling of goods and services over the internet.
|
|
|
- E-Government
|
Involves the use of strategies and technologies to transform government(s) by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government.
|
|
|
- E-Mall
|
Consists of a number of e-shops; it serves as a gateway through which a visitor can access other e-shops.
|
|
|
- E-Procurement
|
The B2B purchase and sale of supplies and services over the internet.
|
|
|
- E-Shop (E-Store, E-tailer)
|
A version of a retail store where customers can shop at any hour of the day without leaving their home or office.
|
|
|
- Electronic Bill Presentment and Payment (EBPP)
|
System that sends bills over the internet and provides an easy-to-use mechanism (such as clicking on a button) to pay the bill.
|
|
|
- Electronic Catalogue
|
Present customers with information about goods and services offered for sale, bid, or auction on the internet.
|
|
|
- Electronic Cheque
|
Mechanism for sending a payment from a chequing or savings account.
|
|
|
- Electronic Data Interchange (EDI)
|
A standard format for exchanging business data.
|
|
|
- Electronic Marketplaces (E-Marketplaces)
|
Interactive business communities providing a central market where multiple buyers and suppliers can engage in e-business activities.
|
|
|
- Encryption
|
Scrambles information into an alternative form that requires a key or password to decrypt the information.
|
|
|
- Extranet
|
An intranet that is available to strategic allies (such as customers, suppliers, and partners).
|
|
|
- Financial Cybermediary
|
Internet-based Company that facilitates payments over the internet.
|
|
|
- Financial EDI (Financial Electronic Data Interchange)
|
Standard electronic process for B2B market purchase payments.
|
|
|
- Hypertext Transport Protocol (HTTP)
|
The internet standard that supports the exchange of information on the World Wide Web (WWW).
|
|
|
- Information Reach
|
Refers to the number of people a business can communicate with, on a global basis.
|
|
|
- Information Richness
|
Refers to the depth and breadth of information transferred between customers and businesses.
|
|
|
- Interactivity
|
Measures the visitor interactions with the target ad.
|
|
|
Business-Driven Information Systems |
Systems that are implemented to support a company’s competitive business strategy.
|
|
|
Business Process
|
A standardized set of activities accomplishes a specific task, such as processing a customer’s order.
|
|
|
Business-to-Business Marketplace (B2B)
|
Applies to businesses buying from and selling to each other over the internet.
|
|
|
Buyer Power
|
High when buyers have many choices of whom to buy from and low when their choices are few.
|
|
|
Chief Information Officer (CIO)
|
Responsible for (1) overseeing all uses of information systems and (2) ensuring the strategic alignment of IT with business goals and objectives.
|
|
|
Chief Knowledge Officer (CKO)
|
Responsible for collecting, maintaining, and distributing the organization’s knowledge.
|
|
|
Chief Privacy Officer (CPO)
|
Responsible for ensuring the ethical and legal use of information within an organization.
|
|
|
Chief Security Officer (CSO)
|
Responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses.
|
|
|
Chief Technology Officer (CTO)
|
Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology
|
|
|
- Competitive Advantage
|
A product or service that an organization’s customers place a greater value on than similar offerings from a competitor.
|
|
|
- Data
|
Raw facts that describe the characteristics of an event.
|
|
|
- Environmental Scanning
|
The acquisition and analysis of events and trends in the environment external to an organization.
|
|
|
- First-Mover Advantage
|
An organization can significantly impact its market share by being first to market with a competitive advantage.
|
|
|
- Five Forces Model
|
Helps determine the relative competitive attractiveness of an industry.
|
|
|
- Information
|
Data converted into a meaningful and useful context.
|
|
|
- Information Systems (IS)
|
Computer-based tools that people use to work with information and that support the information and information-processing needs of an organization.
|
|
|
- Information Technology (IT)
|
The acquisition, processing, storage, and dissemination of vocal, pictorial, textual, and numerical information by a microelectronics based combination of computing and telecommunications.
|
|
|
- Knowledge
|
Actionable information.
|
|
|
- Loyalty Programs
|
Reward customers based on the amount of business they do with a particular organization.
|
|
|
- Management Information Systems (MIS)
|
The function that plans for, develops, implements, and maintains IT hardware, software, and applications that people use to support the goals of an organization.
|
|
|
- Private Exchange
|
A B2B marketplace in which a single buyer posts its need and then opens the bidding to any supplier who would care to bid.
|
|
|
- Reverse Auction
|
An auction format in which increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price.
|
|
|
- Rivalry Among Existing Competitors
|
High when competition is fierce in a market and low when competition is more complacent.
|
|
|
- Supplier Power
|
High when buyers have fewer choices of whom to buy from and low when their choices are many.
|
|
|
- Switching Costs
|
The costs that can make customers reluctant to switch to another product or service.
|
|
|
- Threat of New Entrants
|
High when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market.
|
|
|
- Threat of Substitute Products or Services
|
High when there are many alternatives to a product or service and low when there are few alternatives from which to choose.
|
|
|
- Value Chain
|
Views an organization as a series of processes, each of which adds value to the product or service for each customer.
|
|
|
- Analytical Information
|
Encompasses all summarized or aggregated transactional data, and its primary purpose is to support the performing of higher-level analysis tasks.
|
|
|
- Artificial Intelligence (AI)
|
Stimulates human intelligence, such as the ability to reason and learn.
|
|
|
- As-Is Process Models
|
Represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes.
|
|
|
- Benchmarking
|
The process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance.
|
|
|
- Benchmarks
|
Baseline values the system seeks to attain.
|
|
|
- Business-Facing Processes
|
Invisible to the external customer but essential to the effective management of the business; includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation (distribution)
|
|
|
- Business Intelligence
|
Applications and technologies that are used to gather, provide access to, and analyze information to support people’s decision-making efforts.
|
|
|
- Business Process
|
A standardized set of activities that accomplishes a specific task, such as processing a customer’s order.
|
|
|
- Business Process Improvement
|
Attempts to understand and measure a business process and make performance improvements on that process accordingly.
|
|
|
- Business Process Management (BPM)
|
Integrates all of an organization’s business processes to make individual processes more efficient.
|
|
|
- Business Process Model
|
A graphic description of a process showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
|
|
|
- Business Process Modelling (Mapping)
|
The activity of creating a creating a detailed flow chart, work flow diagram, use case diagram, or process map of work process showing its inputs, tasks, and activities, in a structured sequence.
|
|
|
- Business Process Re-engineering (BPR)
|
The analysis and redesign of workflow within and between enterprises.
|
|
|
- Consolidation
|
Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
|
|
|
- Customer-Facing Processes
|
Result in a product or service that is received by an organization’s external customer.
|
|
|
- Decision Support System (DSS)
|
Models data and information to support managers, analysts, and other business professionals during the decision-making process for more analytical purposes.
|
|
|
- Digital Dashboards
|
Integrates information from multiple components and tailors the information to individual preferences.
|
|
|
- Drill-Down
|
Enables users to view details, and details of details, of information.
|
|
|
- Effectiveness IS Metrics
|
Measure the impact IS has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.
|
|
|
- Efficiency IS Metrics
|
Measures the performance of the IS itself such as throughput, speed, and availability.
|
|
|
- Executive Information System (EIS)
|
A specialized DSS that supports senior level executives within the organization.
|
|
|
- Expert Systems
|
Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.
|
|
|
- Fuzzy Logic
|
A mathematical method of handling imprecise or subjective information.
|
|
|
- Genetic Algorithm
|
An artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.
|
|
|
- Goal-Seeking Analysis
|
Finds the inputs necessary achieve a goal such as a desired level of output.
|
|
|
- Intelligent Agent
|
A special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.
|
|
|
- Intelligent Systems
|
Various commercial applications of artificial intelligence.
|
|
|
- Key Performance Indicators (KPI)
|
Measures that are tied to business drivers.
|
|
|
- Neural Network (Artificial Neural Network)
|
A category of artificial intelligence (AI) that attempts to emulate the way the human brain works.
|
|
|
- Online Analytical Processing (OLAP)
|
The analysis of summarized or aggregated information sourced from transaction processing systems data, and sometimes external information from outside industry sources, to create business intelligence in support of strategic decision making.
|
|
|
- Online Transaction Processing (OLTP)
|
The capturing of transaction and event data using information systems to (1) process the data according to defined business rules, (2) store the data, and (3) update existing data to reflect the new information.
|
|
|
- Semi-Structured Decisions
|
Managerial decisions which occur in situations in which a few established processes help to evaluate potential solutions but not enough to lead to a definite recommended decision.
|
|
|
- Sensitivity Analysis
|
The study of the impact that changes in one (or more) parts of the model have on other parts of the model.
|
|
|
- Shopping Bot
|
Software the will search several retailer websites and provide a comparison of each retailer’s offerings including price and availability.
|
|
|
- Slice-and-Dice
|
The ability to look at information from different perspectives.
|
|
|
- Structured Decisions
|
Operational decisions which arise in situations where established processes offer potential solutions.
|
|
|
- To-Be Process Models
|
Show the results of applying change improvement opportunities to the current (as-is) process model.
|
|
|
- Transaction Processing System (TPS)
|
The basic business system that serves the operational level (clerks and analysts) in an organization.
|
|
|
- Transactional Data
|
Encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks.
|
|
|
- Unstructured Decisions
|
Strategic decisions which occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice.
|
|
|
- Virtual Reality
|
A computer-generated environment that can be a stimulated world or an imaginary world.
|
|
|
What-If Analysis
|
Checks the impact of a change in an assumption on the proposed solution.
|
|
|
- Application Programming Interface (API)
|
A set of routines, protocols, and tools for building software applications.
|
|
|
- Application Service Provider (ASP)
|
A company that offers an organization access over the internet to systems and related services that would otherwise have to be located in personal or organizational computers.
|
|
|
- Associate (Affiliate) Programs
|
Businesses can generate commissions or royalties from an internet site.
|
|
|
- Banner Ad
|
Small ad on one website that advertises the products and services of another business, usually an e-business.
|
|
|
- Brick-and-Mortar Business
|
A business that operates in a physical store without an internet presence.
|
|
|
- Business-to-Business (B2B)
|
Applies to businesses buying from and selling to each other over the internet.
|
|
|
- Business-to-Consumer (B2C)
|
Applies to any business that sells its products or services to consumers over the internet.
|
|
|
- Click-and-Mortar Business
|
A business that operates in a physical store and on the internet.
|
|
|
- Click-Through
|
A count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser.
|
|
|
- Clickstream Data
|
Exact pattern of a consumer’s navigation through a site.
|
|
|
- Consumer-to-Business(C2B)
|
Applies to any consumer that sells a product or service to a business over the internet.
|
|
|
- Consumer-to-Consumer (C2C)
|
Applies to sites primarily offering goods and services to assist consumers interacting with each other over the internet.
|
|
|
- Cookie
|
A small file deposited on a hard drive by a website containing information about costumers and their web activities.
|
|
|
- Cybermediation
|
The creation of new kinds of intermediaries that simply could not have existed before the advent of an e-business, including comparison-shopping sites such as Kelkoo and bank account aggregation services such as Citibank.
|
|
|
- Digital Darwinism
|
Organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction.
|
|
|
- Digital Divide
|
When those with access to technology have great advantages over those without access to technology.
|
|
|
- Digital Wallet
|
Both software and information—the software provides security for the transaction and the information includes payment and delivery information (e.g., the credit card number and expiration date)
|
|
|
- Disintermediation
|
Occurs when a business sells directly to the customer online and cuts out the intermediary.
|
|
|
- Disruptive Technology
|
A new way of doing things that initially does not meet the needs of existing customers.
|
|
|
- E-Business
|
The conducting of business on the internet, not only buying and selling, but also serving customers and collaborating with business partners.
|
|
|
- E-Business Model
|
An approach to conducting electronic business on the internet.
|
|
|
- E-Commerce
|
The buying and selling of goods and services over the internet.
|
|
|
- E-Government
|
Involves the use of strategies and technologies to transform government(s) by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government.
|
|
|
- E-Mall
|
Consists of a number of e-shops; it serves as a gateway through which a visitor can access other e-shops.
|
|
|
- E-Procurement
|
The B2B purchase and sale of supplies and services over the internet.
|
|
|
- E-Shop (E-Store, E-tailer)
|
A version of a retail store where customers can shop at any hour of the day without leaving their home or office.
|
|
|
- Electronic Bill Presentment and Payment (EBPP)
|
System that sends bills over the internet and provides an easy-to-use mechanism (such as clicking on a button) to pay the bill.
|
|
|
- Electronic Catalogue
|
Present customers with information about goods and services offered for sale, bid, or auction on the internet.
|
|
|
- Electronic Cheque
|
Mechanism for sending a payment from a chequing or savings account.
|
|
|
- Electronic Data Interchange (EDI)
|
A standard format for exchanging business data.
|
|
|
- Electronic Marketplaces (E-Marketplaces)
|
Interactive business communities providing a central market where multiple buyers and suppliers can engage in e-business activities.
|
|
|
- Encryption
|
Scrambles information into an alternative form that requires a key or password to decrypt the information.
|
|
|
- Extranet
|
An intranet that is available to strategic allies (such as customers, suppliers, and partners).
|
|
|
- Financial Cybermediary
|
Internet-based Company that facilitates payments over the internet.
|
|
|
- Financial EDI (Financial Electronic Data Interchange)
|
Standard electronic process for B2B market purchase payments.
|
|
|
- Hypertext Transport Protocol (HTTP)
|
The internet standard that supports the exchange of information on the World Wide Web (WWW).
|
|
|
- Information Reach
|
Refers to the number of people a business can communicate with, on a global basis.
|
|
|
- Information Richness
|
Refers to the depth and breadth of information transferred between customers and businesses.
|
|
|
- Interactivity
|
Measures the visitor interactions with the target ad.
|
|
|
Business-Driven Information Systems
|
Systems that are implemented to support a company’s competitive business strategy.
|
|
|
Business Process
|
A standardized set of activities accomplishes a specific task, such as processing a customer’s order.
|
|
|
Business-to-Business Marketplace (B2B)
|
Applies to businesses buying from and selling to each other over the internet.
|
|
|
Buyer Power
|
High when buyers have many choices of whom to buy from and low when their choices are few.
|
|
|
Chief Information Officer (CIO)
|
Responsible for (1) overseeing all uses of information systems and (2) ensuring the strategic alignment of IT with business goals and objectives.
|
|
|
Chief Knowledge Officer (CKO)
|
Responsible for collecting, maintaining, and distributing the organization’s knowledge.
|
|
|
Chief Privacy Officer (CPO)
|
Responsible for ensuring the ethical and legal use of information within an organization.
|
|
|
Chief Security Officer (CSO)
|
Responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses.
|
|
|
Chief Technology Officer (CTO)
|
Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology
|
|
|
- Competitive Advantage
|
A product or service that an organization’s customers place a greater value on than similar offerings from a competitor.
|
|
|
- Data
|
Raw facts that describe the characteristics of an event.
|
|
|
- Environmental Scanning
|
The acquisition and analysis of events and trends in the environment external to an organization.
|
|
|
- First-Mover Advantage
|
An organization can significantly impact its market share by being first to market with a competitive advantage.
|
|
|
- Five Forces Model
|
Helps determine the relative competitive attractiveness of an industry.
|
|
|
- Information
|
Data converted into a meaningful and useful context.
|
|
|
- Information Systems (IS)
|
Computer-based tools that people use to work with information and that support the information and information-processing needs of an organization.
|
|
|
- Information Technology (IT)
|
The acquisition, processing, storage, and dissemination of vocal, pictorial, textual, and numerical information by a microelectronics based combination of computing and telecommunications.
|
|
|
- Knowledge
|
Actionable information.
|
|
|
- Loyalty Programs
|
Reward customers based on the amount of business they do with a particular organization.
|
|
|
- Management Information Systems (MIS)
|
The function that plans for, develops, implements, and maintains IT hardware, software, and applications that people use to support the goals of an organization.
|
|
|
- Private Exchange
|
A B2B marketplace in which a single buyer posts its need and then opens the bidding to any supplier who would care to bid.
|
|
|
- Reverse Auction
|
An auction format in which increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price.
|
|
|
- Rivalry Among Existing Competitors
|
High when competition is fierce in a market and low when competition is more complacent.
|
|
|
- Supplier Power
|
High when buyers have fewer choices of whom to buy from and low when their choices are many.
|
|
|
- Switching Costs
|
The costs that can make customers reluctant to switch to another product or service.
|
|
|
- Threat of New Entrants
|
High when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market.
|
|
|
- Threat of Substitute Products or Services
|
High when there are many alternatives to a product or service and low when there are few alternatives from which to choose.
|
|
|
- Value Chain
|
Views an organization as a series of processes, each of which adds value to the product or service for each customer.
|
|
|
- Analytical Information
|
Encompasses all summarized or aggregated transactional data, and its primary purpose is to support the performing of higher-level analysis tasks.
|
|
|
- Artificial Intelligence (AI)
|
Stimulates human intelligence, such as the ability to reason and learn.
|
|
|
- As-Is Process Models
|
Represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes.
|
|
|
- Benchmarking
|
The process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance.
|
|
|
- Benchmarks
|
Baseline values the system seeks to attain.
|
|
|
- Business-Facing Processes
|
Invisible to the external customer but essential to the effective management of the business; includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation (distribution)
|
|
|
- Business Intelligence
|
Applications and technologies that are used to gather, provide access to, and analyze information to support people’s decision-making efforts.
|
|
|
- Business Process
|
A standardized set of activities that accomplishes a specific task, such as processing a customer’s order.
|
|
|
- Business Process Improvement
|
Attempts to understand and measure a business process and make performance improvements on that process accordingly.
|
|
|
- Business Process Management (BPM)
|
Integrates all of an organization’s business processes to make individual processes more efficient.
|
|
|
- Business Process Model
|
A graphic description of a process showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
|
|
|
- Business Process Modelling (Mapping)
|
The activity of creating a creating a detailed flow chart, work flow diagram, use case diagram, or process map of work process showing its inputs, tasks, and activities, in a structured sequence.
|
|
|
- Business Process Re-engineering (BPR)
|
The analysis and redesign of workflow within and between enterprises.
|
|
|
- Consolidation
|
Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
|
|
|
- Customer-Facing Processes
|
Result in a product or service that is received by an organization’s external customer.
|
|
|
- Decision Support System (DSS)
|
Models data and information to support managers, analysts, and other business professionals during the decision-making process for more analytical purposes.
|
|
|
- Digital Dashboards
|
Integrates information from multiple components and tailors the information to individual preferences.
|
|
|
- Drill-Down
|
Enables users to view details, and details of details, of information.
|
|
|
- Effectiveness IS Metrics
|
Measure the impact IS has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.
|
|
|
- Efficiency IS Metrics
|
Measures the performance of the IS itself such as throughput, speed, and availability.
|
|
|
- Executive Information System (EIS)
|
A specialized DSS that supports senior level executives within the organization.
|
|
|
- Expert Systems
|
Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.
|
|
|
- Fuzzy Logic
|
A mathematical method of handling imprecise or subjective information.
|
|
|
- Genetic Algorithm
|
An artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.
|
|
|
- Goal-Seeking Analysis
|
Finds the inputs necessary achieve a goal such as a desired level of output.
|
|
|
- Intelligent Agent
|
A special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.
|
|
|
- Intelligent Systems
|
Various commercial applications of artificial intelligence.
|
|
|
- Key Performance Indicators (KPI)
|
Measures that are tied to business drivers.
|
|
|
- Neural Network (Artificial Neural Network)
|
A category of artificial intelligence (AI) that attempts to emulate the way the human brain works.
|
|
|
- Online Analytical Processing (OLAP)
|
The analysis of summarized or aggregated information sourced from transaction processing systems data, and sometimes external information from outside industry sources, to create business intelligence in support of strategic decision making.
|
|
|
- Online Transaction Processing (OLTP)
|
The capturing of transaction and event data using information systems to (1) process the data according to defined business rules, (2) store the data, and (3) update existing data to reflect the new information.
|
|
|
- Semi-Structured Decisions
|
Managerial decisions which occur in situations in which a few established processes help to evaluate potential solutions but not enough to lead to a definite recommended decision.
|
|
|
- Sensitivity Analysis
|
The study of the impact that changes in one (or more) parts of the model have on other parts of the model.
|
|
|
- Shopping Bot
|
Software the will search several retailer websites and provide a comparison of each retailer’s offerings including price and availability.
|
|
|
- Slice-and-Dice
|
The ability to look at information from different perspectives.
|
|
|
- Structured Decisions
|
Operational decisions which arise in situations where established processes offer potential solutions.
|
|
|
- To-Be Process Models
|
Show the results of applying change improvement opportunities to the current (as-is) process model.
|
|
|
- Transaction Processing System (TPS)
|
The basic business system that serves the operational level (clerks and analysts) in an organization.
|
|
|
- Transactional Data
|
Encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks.
|
|
|
- Unstructured Decisions
|
Strategic decisions which occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice.
|
|
|
- Virtual Reality
|
A computer-generated environment that can be a stimulated world or an imaginary world.
|
|
|
What-If Analysis
|
Checks the impact of a change in an assumption on the proposed solution.
|
|
|
- Application Programming Interface (API)
|
A set of routines, protocols, and tools for building software applications.
|
|
|
- Application Service Provider (ASP)
|
A company that offers an organization access over the internet to systems and related services that would otherwise have to be located in personal or organizational computers.
|
|
|
- Associate (Affiliate) Programs
|
Businesses can generate commissions or royalties from an internet site.
|
|
|
- Banner Ad
|
Small ad on one website that advertises the products and services of another business, usually an e-business.
|
|
|
- Brick-and-Mortar Business
|
A business that operates in a physical store without an internet presence.
|
|
|
- Business-to-Business (B2B)
|
Applies to businesses buying from and selling to each other over the internet.
|
|
|
- Business-to-Consumer (B2C)
|
Applies to any business that sells its products or services to consumers over the internet.
|
|
|
- Click-and-Mortar Business
|
A business that operates in a physical store and on the internet.
|
|
|
- Click-Through
|
A count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser.
|
|
|
- Clickstream Data
|
Exact pattern of a consumer’s navigation through a site.
|
|
|
- Consumer-to-Business(C2B)
|
Applies to any consumer that sells a product or service to a business over the internet.
|
|
|
- Consumer-to-Consumer (C2C)
|
Applies to sites primarily offering goods and services to assist consumers interacting with each other over the internet.
|
|
|
- Cookie
|
A small file deposited on a hard drive by a website containing information about costumers and their web activities.
|
|
|
- Cybermediation
|
The creation of new kinds of intermediaries that simply could not have existed before the advent of an e-business, including comparison-shopping sites such as Kelkoo and bank account aggregation services such as Citibank.
|
|
|
- Digital Darwinism
|
Organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction.
|
|
|
- Digital Divide
|
When those with access to technology have great advantages over those without access to technology.
|
|
|
- Digital Wallet
|
Both software and information—the software provides security for the transaction and the information includes payment and delivery information (e.g., the credit card number and expiration date)
|
|
|
- Disintermediation
|
Occurs when a business sells directly to the customer online and cuts out the intermediary.
|
|
|
- Disruptive Technology
|
A new way of doing things that initially does not meet the needs of existing customers.
|
|
|
- E-Business
|
The conducting of business on the internet, not only buying and selling, but also serving customers and collaborating with business partners.
|
|
|
- E-Business Model
|
An approach to conducting electronic business on the internet.
|
|
|
- E-Commerce
|
The buying and selling of goods and services over the internet.
|
|
|
- E-Government
|
Involves the use of strategies and technologies to transform government(s) by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government.
|
|
|
- E-Mall
|
Consists of a number of e-shops; it serves as a gateway through which a visitor can access other e-shops.
|
|
|
- E-Procurement
|
The B2B purchase and sale of supplies and services over the internet.
|
|
|
- E-Shop (E-Store, E-tailer)
|
A version of a retail store where customers can shop at any hour of the day without leaving their home or office.
|
|
|
- Electronic Bill Presentment and Payment (EBPP)
|
System that sends bills over the internet and provides an easy-to-use mechanism (such as clicking on a button) to pay the bill.
|
|
|
- Electronic Catalogue
|
Present customers with information about goods and services offered for sale, bid, or auction on the internet.
|
|
|
- Electronic Cheque
|
Mechanism for sending a payment from a chequing or savings account.
|
|
|
- Electronic Data Interchange (EDI)
|
A standard format for exchanging business data.
|
|
|
- Electronic Marketplaces (E-Marketplaces)
|
Interactive business communities providing a central market where multiple buyers and suppliers can engage in e-business activities.
|
|
|
- Encryption
|
Scrambles information into an alternative form that requires a key or password to decrypt the information.
|
|
|
- Extranet
|
An intranet that is available to strategic allies (such as customers, suppliers, and partners).
|
|
|
- Financial Cybermediary
|
Internet-based Company that facilitates payments over the internet.
|
|
|
- Financial EDI (Financial Electronic Data Interchange)
|
Standard electronic process for B2B market purchase payments.
|
|
|
- Hypertext Transport Protocol (HTTP)
|
The internet standard that supports the exchange of information on the World Wide Web (WWW).
|
|
|
- Information Reach
|
Refers to the number of people a business can communicate with, on a global basis.
|
|
|
- Information Richness
|
Refers to the depth and breadth of information transferred between customers and businesses.
|
|
|
- Interactivity
|
Measures the visitor interactions with the target ad.
|
|
|
Business-Driven Information Systems
|
Systems that are implemented to support a company’s competitive business strategy.
|
|
|
Business Process
|
A standardized set of activities accomplishes a specific task, such as processing a customer’s order.
|
|
|
Business-to-Business Marketplace (B2B)
|
Applies to businesses buying from and selling to each other over the internet.
|
|
|
Buyer Power
|
High when buyers have many choices of whom to buy from and low when their choices are few.
|
|
|
Chief Information Officer (CIO)
|
Responsible for (1) overseeing all uses of information systems and (2) ensuring the strategic alignment of IT with business goals and objectives.
|
|
|
Chief Knowledge Officer (CKO)
|
Responsible for collecting, maintaining, and distributing the organization’s knowledge.
|
|
|
Chief Privacy Officer (CPO)
|
Responsible for ensuring the ethical and legal use of information within an organization.
|
|
|
Chief Security Officer (CSO)
|
Responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses.
|
|
|
Chief Technology Officer (CTO)
|
Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology
|
|
|
- Competitive Advantage
|
A product or service that an organization’s customers place a greater value on than similar offerings from a competitor.
|
|
|
- Data
|
Raw facts that describe the characteristics of an event.
|
|
|
- Environmental Scanning
|
The acquisition and analysis of events and trends in the environment external to an organization.
|
|
|
- First-Mover Advantage
|
An organization can significantly impact its market share by being first to market with a competitive advantage.
|
|
|
- Five Forces Model
|
Helps determine the relative competitive attractiveness of an industry.
|
|
|
- Information
|
Data converted into a meaningful and useful context.
|
|
|
- Information Systems (IS)
|
Computer-based tools that people use to work with information and that support the information and information-processing needs of an organization.
|
|
|
- Information Technology (IT)
|
The acquisition, processing, storage, and dissemination of vocal, pictorial, textual, and numerical information by a microelectronics based combination of computing and telecommunications.
|
|
|
- Knowledge
|
Actionable information.
|
|
|
- Loyalty Programs
|
Reward customers based on the amount of business they do with a particular organization.
|
|
|
- Management Information Systems (MIS)
|
The function that plans for, develops, implements, and maintains IT hardware, software, and applications that people use to support the goals of an organization.
|
|
|
- Private Exchange
|
A B2B marketplace in which a single buyer posts its need and then opens the bidding to any supplier who would care to bid.
|
|
|
- Reverse Auction
|
An auction format in which increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price.
|
|
|
- Rivalry Among Existing Competitors
|
High when competition is fierce in a market and low when competition is more complacent.
|
|
|
- Supplier Power
|
High when buyers have fewer choices of whom to buy from and low when their choices are many.
|
|
|
- Switching Costs
|
The costs that can make customers reluctant to switch to another product or service.
|
|
|
- Threat of New Entrants
|
High when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market.
|
|
|
- Threat of Substitute Products or Services
|
High when there are many alternatives to a product or service and low when there are few alternatives from which to choose.
|
|
|
- Value Chain
|
Views an organization as a series of processes, each of which adds value to the product or service for each customer.
|
|
|
- Analytical Information
|
Encompasses all summarized or aggregated transactional data, and its primary purpose is to support the performing of higher-level analysis tasks.
|
|
|
- Artificial Intelligence (AI)
|
Stimulates human intelligence, such as the ability to reason and learn.
|
|
|
- As-Is Process Models
|
Represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes.
|
|
|
- Benchmarking
|
The process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance.
|
|
|
- Benchmarks
|
Baseline values the system seeks to attain.
|
|
|
- Business-Facing Processes
|
Invisible to the external customer but essential to the effective management of the business; includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation (distribution)
|
|
|
- Business Intelligence
|
Applications and technologies that are used to gather, provide access to, and analyze information to support people’s decision-making efforts.
|
|
|
- Business Process
|
A standardized set of activities that accomplishes a specific task, such as processing a customer’s order.
|
|
|
- Business Process Improvement
|
Attempts to understand and measure a business process and make performance improvements on that process accordingly.
|
|
|
- Business Process Management (BPM)
|
Integrates all of an organization’s business processes to make individual processes more efficient.
|
|
|
- Business Process Model
|
A graphic description of a process showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
|
|
|
- Business Process Modelling (Mapping)
|
The activity of creating a creating a detailed flow chart, work flow diagram, use case diagram, or process map of work process showing its inputs, tasks, and activities, in a structured sequence.
|
|
|
- Business Process Re-engineering (BPR)
|
The analysis and redesign of workflow within and between enterprises.
|
|
|
- Consolidation
|
Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
|
|
|
- Customer-Facing Processes
|
Result in a product or service that is received by an organization’s external customer.
|
|
|
- Decision Support System (DSS)
|
Models data and information to support managers, analysts, and other business professionals during the decision-making process for more analytical purposes.
|
|
|
- Digital Dashboards
|
Integrates information from multiple components and tailors the information to individual preferences.
|
|
|
- Drill-Down
|
Enables users to view details, and details of details, of information.
|
|
|
- Effectiveness IS Metrics
|
Measure the impact IS has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.
|
|
|
- Efficiency IS Metrics
|
Measures the performance of the IS itself such as throughput, speed, and availability.
|
|
|
- Executive Information System (EIS)
|
A specialized DSS that supports senior level executives within the organization.
|
|
|
- Expert Systems
|
Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.
|
|
|
- Fuzzy Logic
|
A mathematical method of handling imprecise or subjective information.
|
|
|
- Genetic Algorithm
|
An artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.
|
|
|
- Goal-Seeking Analysis
|
Finds the inputs necessary achieve a goal such as a desired level of output.
|
|
|
- Intelligent Agent
|
A special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.
|
|
|
- Intelligent Systems
|
Various commercial applications of artificial intelligence.
|
|
|
- Key Performance Indicators (KPI)
|
Measures that are tied to business drivers.
|
|
|
- Neural Network (Artificial Neural Network)
|
A category of artificial intelligence (AI) that attempts to emulate the way the human brain works.
|
|
|
- Online Analytical Processing (OLAP)
|
The analysis of summarized or aggregated information sourced from transaction processing systems data, and sometimes external information from outside industry sources, to create business intelligence in support of strategic decision making.
|
|
|
- Online Transaction Processing (OLTP)
|
The capturing of transaction and event data using information systems to (1) process the data according to defined business rules, (2) store the data, and (3) update existing data to reflect the new information.
|
|
|
- Semi-Structured Decisions
|
Managerial decisions which occur in situations in which a few established processes help to evaluate potential solutions but not enough to lead to a definite recommended decision.
|
|
|
- Sensitivity Analysis
|
The study of the impact that changes in one (or more) parts of the model have on other parts of the model.
|
|
|
- Shopping Bot
|
Software the will search several retailer websites and provide a comparison of each retailer’s offerings including price and availability. |
|
|
- Slice-and-Dice
|
The ability to look at information from different perspectives.
|
|
|
- Structured Decisions
|
Operational decisions which arise in situations where established processes offer potential solutions. |
|
|
- To-Be Process Models
|
Show the results of applying change improvement opportunities to the current (as-is) process model. |
|
|
- Transaction Processing System (TPS)
|
The basic business system that serves the operational level (clerks and analysts) in an organization.
|
|
|
- Transactional Data
|
Encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks.
|
|
|
- Unstructured Decisions
|
Strategic decisions which occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice. |
|
|
- Virtual Reality
|
A computer-generated environment that can be a stimulated world or an imaginary world.
|
|
|
What-If Analysis
|
Checks the impact of a change in an assumption on the proposed solution.
|
|
|
- Application Programming Interface (API)
|
A set of routines, protocols, and tools for building software applications.
|
|
|
- Application Service Provider (ASP)
|
A company that offers an organization access over the internet to systems and related services that would otherwise have to be located in personal or organizational computers.
|
|
|
- Associate (Affiliate) Programs
|
Businesses can generate commissions or royalties from an internet site.
|
|
|
- Banner Ad
|
Small ad on one website that advertises the products and services of another business, usually an e-business.
|
|
|
- Brick-and-Mortar Business
|
A business that operates in a physical store without an internet presence.
|
|
|
- Business-to-Business (B2B)
|
Applies to businesses buying from and selling to each other over the internet.
|
|
|
- Business-to-Consumer (B2C)
|
Applies to any business that sells its products or services to consumers over the internet.
|
|
|
- Click-and-Mortar Business
|
A business that operates in a physical store and on the internet.
|
|
|
- Click-Through
|
A count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser.
|
|
|
- Clickstream Data
|
Exact pattern of a consumer’s navigation through a site.
|
|
|
- Consumer-to-Business(C2B)
|
Applies to any consumer that sells a product or service to a business over the internet.
|
|
|
- Consumer-to-Consumer (C2C)
|
Applies to sites primarily offering goods and services to assist consumers interacting with each other over the internet.
|
|
|
- Cookie
|
A small file deposited on a hard drive by a website containing information about costumers and their web activities.
|
|
|
- Cybermediation
|
The creation of new kinds of intermediaries that simply could not have existed before the advent of an e-business, including comparison-shopping sites such as Kelkoo and bank account aggregation services such as Citibank. |
|
|
- Digital Darwinism
|
Organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction.
|
|
|
- Digital Divide
|
When those with access to technology have great advantages over those without access to technology.
|
|
|
- Digital Wallet
|
Both software and information—the software provides security for the transaction and the information includes payment and delivery information (e.g., the credit card number and expiration date)
|
|
|
- Disintermediation
|
Occurs when a business sells directly to the customer online and cuts out the intermediary.
|
|
|
- Disruptive Technology
|
A new way of doing things that initially does not meet the needs of existing customers.
|
|
|
- E-Business
|
The conducting of business on the internet, not only buying and selling, but also serving customers and collaborating with business partners.
|
|
|
- E-Business Model
|
An approach to conducting electronic business on the internet.
|
|
|
- E-Commerce
|
The buying and selling of goods and services over the internet.
|
|
|
- E-Government
|
Involves the use of strategies and technologies to transform government(s) by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government. |
|
|
- E-Mall
|
Consists of a number of e-shops; it serves as a gateway through which a visitor can access other e-shops. |
|
|
- E-Procurement
|
The B2B purchase and sale of supplies and services over the internet.
|
|
|
- E-Shop (E-Store, E-tailer)
|
A version of a retail store where customers can shop at any hour of the day without leaving their home or office.
|
|
|
- Electronic Bill Presentment and Payment (EBPP)
|
System that sends bills over the internet and provides an easy-to-use mechanism (such as clicking on a button) to pay the bill.
|
|
|
- Electronic Catalogue
|
Present customers with information about goods and services offered for sale, bid, or auction on the internet.
|
|
|
- Electronic Cheque
|
Mechanism for sending a payment from a chequing or savings account.
|
|
|
- Electronic Data Interchange (EDI)
|
A standard format for exchanging business data.
|
|
|
- Electronic Marketplaces (E-Marketplaces)
|
Interactive business communities providing a central market where multiple buyers and suppliers can engage in e-business activities. |
|
|
- Encryption
|
Scrambles information into an alternative form that requires a key or password to decrypt the information.
|
|
|
- Extranet
|
An intranet that is available to strategic allies (such as customers, suppliers, and partners).
|
|
|
- Financial Cybermediary
|
Internet-based Company that facilitates payments over the internet.
|
|
|
- Financial EDI (Financial Electronic Data Interchange)
|
Standard electronic process for B2B market purchase payments.
|
|
|
- Hypertext Transport Protocol (HTTP)
|
The internet standard that supports the exchange of information on the World Wide Web (WWW).
|
|
|
- Information Reach
|
Refers to the number of people a business can communicate with, on a global basis.
|
|
|
- Information Richness
|
Refers to the depth and breadth of information transferred between customers and businesses.
|
|
|
- Interactivity
|
Measures the visitor interactions with the target ad.
|
|
|
Business-Driven Information Systems
|
Systems that are implemented to support a company’s competitive business strategy.
|
|
|
Business Process
|
A standardized set of activities accomplishes a specific task, such as processing a customer’s order.
|
|
|
Business-to-Business Marketplace (B2B)
|
Applies to businesses buying from and selling to each other over the internet.
|
|
|
Buyer Power
|
High when buyers have many choices of whom to buy from and low when their choices are few.
|
|
|
Chief Information Officer (CIO)
|
Responsible for (1) overseeing all uses of information systems and (2) ensuring the strategic alignment of IT with business goals and objectives.
|
|
|
Chief Knowledge Officer (CKO)
|
Responsible for collecting, maintaining, and distributing the organization’s knowledge.
|
|
|
Chief Privacy Officer (CPO)
|
Responsible for ensuring the ethical and legal use of information within an organization.
|
|
|
Chief Security Officer (CSO)
|
Responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses.
|
|
|
Chief Technology Officer (CTO)
|
Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology
|
|
|
- Competitive Advantage
|
A product or service that an organization’s customers place a greater value on than similar offerings from a competitor.
|
|
|
- Data
|
Raw facts that describe the characteristics of an event.
|
|
|
- Environmental Scanning
|
The acquisition and analysis of events and trends in the environment external to an organization.
|
|
|
- First-Mover Advantage
|
An organization can significantly impact its market share by being first to market with a competitive advantage.
|
|
|
- Five Forces Model
|
Helps determine the relative competitive attractiveness of an industry.
|
|
|
- Information
|
Data converted into a meaningful and useful context.
|
|
|
- Information Systems (IS)
|
Computer-based tools that people use to work with information and that support the information and information-processing needs of an organization.
|
|
|
- Information Technology (IT)
|
The acquisition, processing, storage, and dissemination of vocal, pictorial, textual, and numerical information by a microelectronics based combination of computing and telecommunications.
|
|
|
- Knowledge
|
Actionable information.
|
|
|
- Loyalty Programs
|
Reward customers based on the amount of business they do with a particular organization.
|
|
|
- Management Information Systems (MIS)
|
The function that plans for, develops, implements, and maintains IT hardware, software, and applications that people use to support the goals of an organization.
|
|
|
- Private Exchange
|
A B2B marketplace in which a single buyer posts its need and then opens the bidding to any supplier who would care to bid.
|
|
|
- Reverse Auction
|
An auction format in which increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price.
|
|
|
- Rivalry Among Existing Competitors
|
High when competition is fierce in a market and low when competition is more complacent.
|
|
|
- Supplier Power
|
High when buyers have fewer choices of whom to buy from and low when their choices are many.
|
|
|
- Switching Costs
|
The costs that can make customers reluctant to switch to another product or service.
|
|
|
- Threat of New Entrants
|
High when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market.
|
|
|
- Threat of Substitute Products or Services
|
High when there are many alternatives to a product or service and low when there are few alternatives from which to choose.
|
|
|
- Value Chain
|
Views an organization as a series of processes, each of which adds value to the product or service for each customer.
|
|
|
- Analytical Information
|
Encompasses all summarized or aggregated transactional data, and its primary purpose is to support the performing of higher-level analysis tasks.
|
|
|
- Artificial Intelligence (AI)
|
Stimulates human intelligence, such as the ability to reason and learn.
|
|
|
- As-Is Process Models
|
Represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes.
|
|
|
- Benchmarking
|
The process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance.
|
|
|
- Benchmarks
|
Baseline values the system seeks to attain.
|
|
|
- Business-Facing Processes
|
Invisible to the external customer but essential to the effective management of the business; includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation (distribution)
|
|
|
- Business Intelligence
|
Applications and technologies that are used to gather, provide access to, and analyze information to support people’s decision-making efforts.
|
|
|
- Business Process
|
A standardized set of activities that accomplishes a specific task, such as processing a customer’s order.
|
|
|
- Business Process Improvement
|
Attempts to understand and measure a business process and make performance improvements on that process accordingly.
|
|
|
- Business Process Management (BPM)
|
Integrates all of an organization’s business processes to make individual processes more efficient.
|
|
|
- Business Process Model
|
A graphic description of a process showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
|
|
|
- Business Process Modelling (Mapping)
|
The activity of creating a creating a detailed flow chart, work flow diagram, use case diagram, or process map of work process showing its inputs, tasks, and activities, in a structured sequence.
|
|
|
- Business Process Re-engineering (BPR)
|
The analysis and redesign of workflow within and between enterprises.
|
|
|
- Consolidation
|
Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
|
|
|
- Customer-Facing Processes
|
Result in a product or service that is received by an organization’s external customer.
|
|
|
- Decision Support System (DSS)
|
Models data and information to support managers, analysts, and other business professionals during the decision-making process for more analytical purposes.
|
|
|
- Digital Dashboards
|
Integrates information from multiple components and tailors the information to individual preferences.
|
|
|
- Drill-Down
|
Enables users to view details, and details of details, of information.
|
|
|
- Effectiveness IS Metrics
|
Measure the impact IS has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.
|
|
|
- Efficiency IS Metrics
|
Measures the performance of the IS itself such as throughput, speed, and availability.
|
|
|
- Executive Information System (EIS)
|
A specialized DSS that supports senior level executives within the organization.
|
|
|
- Expert Systems
|
Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.
|
|
|
- Fuzzy Logic
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A mathematical method of handling imprecise or subjective information.
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- Genetic Algorithm
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An artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.
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- Goal-Seeking Analysis
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Finds the inputs necessary achieve a goal such as a desired level of output.
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- Intelligent Agent
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A special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.
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- Intelligent Systems
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Various commercial applications of artificial intelligence.
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- Key Performance Indicators (KPI)
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Measures that are tied to business drivers.
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- Neural Network (Artificial Neural Network)
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A category of artificial intelligence (AI) that attempts to emulate the way the human brain works.
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- Online Analytical Processing (OLAP)
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The analysis of summarized or aggregated information sourced from transaction processing systems data, and sometimes external information from outside industry sources, to create business intelligence in support of strategic decision making.
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- Online Transaction Processing (OLTP)
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The capturing of transaction and event data using information systems to (1) process the data according to defined business rules, (2) store the data, and (3) update existing data to reflect the new information.
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- Semi-Structured Decisions
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Managerial decisions which occur in situations in which a few established processes help to evaluate potential solutions but not enough to lead to a definite recommended decision.
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- Sensitivity Analysis
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The study of the impact that changes in one (or more) parts of the model have on other parts of the model.
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- Shopping Bot
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Software the will search several retailer websites and provide a comparison of each retailer’s offerings including price and availability.
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- Slice-and-Dice
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The ability to look at information from different perspectives.
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- Structured Decisions
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Operational decisions which arise in situations where established processes offer potential solutions.
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- To-Be Process Models
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Show the results of applying change improvement opportunities to the current (as-is) process model.
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- Transaction Processing System (TPS)
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The basic business system that serves the operational level (clerks and analysts) in an organization.
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- Transactional Data
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Encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks.
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- Unstructured Decisions
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Strategic decisions which occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice.
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- Virtual Reality
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A computer-generated environment that can be a stimulated world or an imaginary world.
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What-If Analysis
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Checks the impact of a change in an assumption on the proposed solution.
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- Application Programming Interface (API)
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A set of routines, protocols, and tools for building software applications.
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- Application Service Provider (ASP)
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A company that offers an organization access over the internet to systems and related services that would otherwise have to be located in personal or organizational computers.
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- Associate (Affiliate) Programs
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Businesses can generate commissions or royalties from an internet site.
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- Banner Ad
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Small ad on one website that advertises the products and services of another business, usually an e-business.
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- Brick-and-Mortar Business
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A business that operates in a physical store without an internet presence.
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- Business-to-Business (B2B)
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Applies to businesses buying from and selling to each other over the internet.
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- Business-to-Consumer (B2C)
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Applies to any business that sells its products or services to consumers over the internet.
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- Click-and-Mortar Business
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A business that operates in a physical store and on the internet.
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- Click-Through
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A count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser.
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- Clickstream Data
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Exact pattern of a consumer’s navigation through a site.
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- Consumer-to-Business(C2B)
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Applies to any consumer that sells a product or service to a business over the internet.
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- Consumer-to-Consumer (C2C)
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Applies to sites primarily offering goods and services to assist consumers interacting with each other over the internet.
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- Cookie
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A small file deposited on a hard drive by a website containing information about costumers and their web activities.
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- Cybermediation
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The creation of new kinds of intermediaries that simply could not have existed before the advent of an e-business, including comparison-shopping sites such as Kelkoo and bank account aggregation services such as Citibank.
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- Digital Darwinism
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Organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction.
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- Digital Divide
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When those with access to technology have great advantages over those without access to technology.
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- Digital Wallet
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Both software and information—the software provides security for the transaction and the information includes payment and delivery information (e.g., the credit card number and expiration date)
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- Disintermediation
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Occurs when a business sells directly to the customer online and cuts out the intermediary.
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- Disruptive Technology
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A new way of doing things that initially does not meet the needs of existing customers.
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- E-Business
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The conducting of business on the internet, not only buying and selling, but also serving customers and collaborating with business partners.
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- E-Business Model
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An approach to conducting electronic business on the internet.
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- E-Commerce
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The buying and selling of goods and services over the internet.
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- E-Government
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Involves the use of strategies and technologies to transform government(s) by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government.
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- E-Mall
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Consists of a number of e-shops; it serves as a gateway through which a visitor can access other e-shops.
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- E-Procurement
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The B2B purchase and sale of supplies and services over the internet.
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- E-Shop (E-Store, E-tailer)
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A version of a retail store where customers can shop at any hour of the day without leaving their home or office.
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- Electronic Bill Presentment and Payment (EBPP)
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System that sends bills over the internet and provides an easy-to-use mechanism (such as clicking on a button) to pay the bill.
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- Electronic Catalogue
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Present customers with information about goods and services offered for sale, bid, or auction on the internet.
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- Electronic Cheque
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Mechanism for sending a payment from a chequing or savings account.
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- Electronic Data Interchange (EDI)
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A standard format for exchanging business data.
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- Electronic Marketplaces (E-Marketplaces)
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Interactive business communities providing a central market where multiple buyers and suppliers can engage in e-business activities.
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- Encryption
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Scrambles information into an alternative form that requires a key or password to decrypt the information.
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- Extranet
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An intranet that is available to strategic allies (such as customers, suppliers, and partners).
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- Financial Cybermediary
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Internet-based Company that facilitates payments over the internet.
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- Financial EDI (Financial Electronic Data Interchange)
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Standard electronic process for B2B market purchase payments.
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- Hypertext Transport Protocol (HTTP)
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The internet standard that supports the exchange of information on the World Wide Web (WWW).
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- Information Reach
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Refers to the number of people a business can communicate with, on a global basis.
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- Information Richness
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Refers to the depth and breadth of information transferred between customers and businesses.
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- Interactivity
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Measures the visitor interactions with the target ad.
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