Itil Module 5 – Capacity Management

Front 1

What are the key words for Capacity Management?

Back 1

Supply against demand, capacity against costs

Front 2

What is the mission statement?

Back 2

Capacity Management uses supply against demand, capacity against costs to control idle capacity.

Front 3

What are the three parts to Capacity Management?

Back 3

1. Business Capacity Management: Creation of demand and workload plan to support the Capacity Plan.
2. Resource Capacity Management: This process focuses on the technology that underpins all service provisions.
3. Service Capacity Management: This process deals with the modeling and performance delivery of existing services.

Front 4

What plans are produced by business Capacity Management?

Back 4

Demand Plan, Workload Plan

Front 5

What does the capacity plan forecast?

Back 5

Shortfalls of resource and idle capacity

Front 6

What is the responsibility of service capacity management to SLM?

Back 6

Supports the service performance
requirement for the SLA

Front 7

What types of modeling are used by Service Capacity Management?

Back 7

Baseline, Trend, Analysis, Simulation

Front 8

What are some of the key benefits of Capacity Management?

Back 8

• Ensures the controlled idle capacity of IT infrastructure, protecting capital expenditure.
• More confident and reliable resource forecasting.
• Maximizes resource usage through performance management.
• Monitors performance rates for Service Levels.
• Predicts performance through modeling.
• Establishes thresholds and alarm levels.