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8 Cards in this Set

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What are the key words for Capacity Management?
Supply against demand, capacity against costs
What is the mission statement?
Capacity Management uses supply against demand, capacity against costs to control idle capacity.
What are the three parts to Capacity Management?
1. Business Capacity Management: Creation of demand and workload plan to support the Capacity Plan.
2. Resource Capacity Management: This process focuses on the technology that underpins all service provisions.
3. Service Capacity Management: This process deals with the modeling and performance delivery of existing services.
What plans are produced by business Capacity Management?
Demand Plan, Workload Plan
What does the capacity plan forecast?
Shortfalls of resource and idle capacity
What is the responsibility of service capacity management to SLM?
Supports the service performance
requirement for the SLA
What types of modeling are used by Service Capacity Management?
Baseline, Trend, Analysis, Simulation
What are some of the key benefits of Capacity Management?
• Ensures the controlled idle capacity of IT infrastructure, protecting capital expenditure.
• More confident and reliable resource forecasting.
• Maximizes resource usage through performance management.
• Monitors performance rates for Service Levels.
• Predicts performance through modeling.
• Establishes thresholds and alarm levels.