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8 Cards in this Set
- Front
- Back
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What is the key phrase?
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Minimizes adverse effects.
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What is the mission statement?
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Minimize of adverse effects to optimize the service availability and service quality.
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What is an incident?
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An abnormal event that causes interruption or
degradation of the service. |
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What is a problem?
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The unknown underlying root cause of in incident or incidents.
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What two types of escalation are there?
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Functional, which is that the technical installation.
Hierarchical, which is the known notification escalation within management. |
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What is the incident life cycle?
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Incident, diagnoses, repair, recovery
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What is the incident control process?
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Detection, recording, classification, investigation and diagnosing,
Repairing, recovery, closed. |
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Priority equals what?
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Priority is equal to impact plus urgency.
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