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34 Cards in this Set

  • Front
  • Back
ROI
Return On Investment
TCO
Total Cost of Ownership
ICT
Information Communication Technology
VFM
Value For Money
Four Ps
People, Process, Products, and Partners
SLA
Service Level Agreement
SME
Small, Medium Enterprises
ITSM
Information Technology Service Management
BS 15000 --> ISO 20000
British Standard and International Standards Organization
CSF
Critical Success Factors
KPI
Key Performance Indicators
ICT IM
Information Communication Technology - Infrastructure Management
SLM
Service Level Management
SLR
Service Level Requirements
OLA
Operational Level Agreements
SIP
Service Improvement Program
CSIP
Continuous Service Improvement Program
BCM
Business Capacity Management
SCM
Service Capacity Management
RCM
Resource Capacity Management
BCP
Business Continuity Planning
FSC
Forward Schedule of Change
DHS
Definitive Hardware Store
DSL
Definitive Software Library
CMDB
Configuration Management Database
CI
Configuration Items
ISG
ICT Steering Group
BRM
Business Relationship Management
SRM
Supplier Relationship Management
SAM
Software Asset Management
DMTF
Distributed Management Task Force
OGC
Office of Government Commerce (UK)
CAB
Change Advisory Board
SC&D
Software Control & Distribution