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34 Cards in this Set
- Front
- Back
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ROI
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Return On Investment
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TCO
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Total Cost of Ownership
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ICT
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Information Communication Technology
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VFM
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Value For Money
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Four Ps
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People, Process, Products, and Partners
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SLA
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Service Level Agreement
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SME
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Small, Medium Enterprises
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ITSM
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Information Technology Service Management
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BS 15000 --> ISO 20000
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British Standard and International Standards Organization
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CSF
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Critical Success Factors
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KPI
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Key Performance Indicators
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ICT IM
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Information Communication Technology - Infrastructure Management
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SLM
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Service Level Management
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SLR
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Service Level Requirements
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OLA
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Operational Level Agreements
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SIP
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Service Improvement Program
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CSIP
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Continuous Service Improvement Program
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BCM
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Business Capacity Management
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SCM
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Service Capacity Management
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RCM
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Resource Capacity Management
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BCP
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Business Continuity Planning
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FSC
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Forward Schedule of Change
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DHS
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Definitive Hardware Store
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DSL
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Definitive Software Library
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CMDB
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Configuration Management Database
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CI
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Configuration Items
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ISG
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ICT Steering Group
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BRM
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Business Relationship Management
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SRM
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Supplier Relationship Management
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SAM
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Software Asset Management
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DMTF
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Distributed Management Task Force
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OGC
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Office of Government Commerce (UK)
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CAB
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Change Advisory Board
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SC&D
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Software Control & Distribution
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