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5 Cards in this Set

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Service management
deliver services by structuring the org's relationships with internal customers and service providers o ensure the business objectives are met.
Does Service mngmt involve establishing the quality levels of service depending on the costs that the business are paying?
yes
ItSM strategy
Helps increase quality/profits for org- increase enternal/external cust satisfaction
primary objective of itsm?
customer relationships
meet current and changing business req's
provide cost effect services
benefits of ITSM?
financial
business
inovative
employee