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5 Cards in this Set
- Front
- Back
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Service management
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deliver services by structuring the org's relationships with internal customers and service providers o ensure the business objectives are met.
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Does Service mngmt involve establishing the quality levels of service depending on the costs that the business are paying?
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yes
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ItSM strategy
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Helps increase quality/profits for org- increase enternal/external cust satisfaction
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primary objective of itsm?
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customer relationships
meet current and changing business req's provide cost effect services |
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benefits of ITSM?
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financial
business inovative employee |
