Ist Test 3- Chpt 11

Front 1

Enterprise System

Back 1

is an application used in al the functions of a business that supports decision making throughout the organization.

Front 2

Supply Chain

Back 2

is an integrated network consisting o an organization, its suppliers, transportation companies, and brokers used to deliver goods and services to customers.

Front 3

Supply Chain Management (SCM)

Back 3

is the process of working with suppliers and other partners in the supply chain to improve procedures for delivering products and services.

Front 4

Electronic Data Interchange (EDI)

Back 4

enables business partners to send and receive information on business transactions.

Front 5

E-Marketplace

Back 5

is a third-party exchange (B2B model) that provides for buyers and sellers to interact with each other and trade more efficiently online.

Front 6

Online Auction

Back 6

brings traditional auctions to customers around the globe and makes it possible to sell far more goods and services than at a traditional auction.

Front 7

Reverse Auction

Back 7

invites sellers to submit bids for products and services. In other words, there's one buyer and many sellers: a one-to-many relationship. The buyer can choose the seller that offers the service or product at the lowest price.

Front 8

Collaborative Planning, Forecasting, and Replenishment (CPFR)

Back 8

is used to coordinate supply chain members through point-of-sale (POS) data sharing and joint planning.

Front 9

Customer Relationship Management (CRM)

Back 9

consists of the processes a company uses to track and organize its contacts with customers. It improves services offered to customers and uses customers contact information for targeted marketing.

Front 10

Personalization

Back 10

is the process of satisfying customers' needs, building customer relationships, and increasing profits by designing goods and services that meet customers' preferences better. It involves not only customers' requests, but also the interaction between customers and the company.

Front 11

Personalization

Back 11

is the process of satisfying customers' needs, building customer relationships, and increasing profits by designing goods and services that meet customers' preferences better. It involves not only customers' requests, but also the interaction between customers and the company.

Front 12

Customization

Back 12

allows customers to modify the standard offering, such as selecting a different home page to be displayed each time you open your Web browser.

Front 13

Collaborative Filtering (CF)

Back 13

is a search for specific information or patterns, using input from multiple business partners and data sources. It identifies groups of people based on common interests and recommends products or services based on what members of the group purchased or didn't purchase.

Front 14

Knowledge Management

Back 14

draws on concept of organizational learning, organizational culture, and best practices to convert tacit knowledge into explicit knowledge, create a knowledge-sharing culture in an organization, and eliminate obstacles to sharing knowledge.

Front 15

Enterprise Resource Planning (ERP)

Back 15

is an integrated system that collects and processes data and manages and coordinates resources, information, and functions throughout an organization.