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258 Cards in this Set

  • Front
  • Back
Data Communication
the electronic transfer of data from one location to another
bandwidth
the amount of data that can be transferred from one point to another in a certain time period, usually one second
attenuation
the loss of power in a signal as it travels from the sending device to the receiving device
broadband data transmission
multiple pieces of data are sent simultaneously to increase the transmission rate
narrowband
a voice-grade transmission channel capable of transmitting a maximum of 56,000 bps, so only a limited amount of information can be transferred
protocols
rules that govern data communication, including error detection, message length, and transmission speed
modem
a device that connects a user to the internet
digital subscriber line
(DSL) a common carrier service, high speed service that uses ordinary phone lines
communication media
(channels) connect sender and receiver devices. It can be conducted or radiated
conducted media
provide a physical path along which signals are transmitted and include twisted-pair cable, coaxial cable, and fiber optics.
radiated media
use an antenna for transmitting data through air or water
centralized processing system
all processing is done at one central computer
decentralized processing
each user, or department, or division has its own computer (sometimes called an organizational unit) for performing processing tasks
distributed processing
maintains centralized control and decentralizes operations. Processing power is distributed among several locations
Open Systems Interconnection model
(OSI model) a seven-layer architecture for defining how data is transmitted from computer to computer in a network, from the physical connection to the network to applications users run. It also standardizes interactions between network computers exchanging information
network interface card
(NIC) a hardware component that enables computers to communicate over a network
local area network
(LAN) connects workstations and peripheral devices that are in close proximity
wide area network
(WAN) can span several cities, states, or even countries, and it's usually owned by several different parties
metropolitan area network
(MAN) designed to handle data communication for multiple organizations in a city and sometimes nearby cities, too
network topology
represents a network's physical layout, including the arrangement of computers and cables
star topology
usually consists of a central computer (host computer, often a server) and a series of nodes (typically workstations or peripheral devices)
ring topology
no host computer is required because each computer manages its own connectivity
bus topology
(also called "linear bus") connects nodes along a network segment but the ends of the cable aren't connected, as in a ring topology
hierarchical topology
(tree topology) combines computers with different processing strengths in different organizational levels
controller
hardware and software device that controls data transfer from a computer to a peripheral device and vice versa
multiplexer
hardware device that allows several nodes to share one communication channel
mesh topology
("plex" or "interconnected") every node is connected to every other node
Transmission Control Protocol/Internet Protocol
(TCP/IP) an industry-standard suite of communication protocols that enables interoperability
packet
a collection of binary digits, including message data and control characters for formatting and transmitting, sent from computer to computer over a network
routing
the process of deciding which path to take on a network. This is determined by the type of network and the software used to transmit data.
routing table
generated automatically by software, is used to determine the best possible route for the packet
centralized routing
one node is in charge of selecting the path for all packets. This node, considered the network routing manager, stores the routing table, and any changes to a route must be made at this node
distributed routing
relies on each node to calculate its own best possible route. Each node contains its own routing table with current information on the status of adjacent nodes so that the best possible route can be followed
router
a network connection device containing software that connects network systems and controls traffic flow between them
static router
requires the network routing manager to give it information about which addresses are on which network
dynamic router
can build tables that identify addresses on each network
client/server model
software runs on the local computer and communicates with the remote server to request information or services. A server is a remote computer on the network that provides information or services in response to client requests
two-tier architecture
known as the traditional client/server model, a client (tier one) communicates directly with the server (tier two)
n-tier architecture
attempts to balance the workload between client and server by removing application processing from both the client and server and placing it on a middle-tier server
wireless network
a network that uses wireless instead of wired technology
mobile network
(cellular network) a network operating on a radio frequency (RF), consisting of radio cells, each served by a fixed transmitter, known as a cell site or base station
throughput
similar to bandwidth. it's the amount of data transferred or processed in a specified time, usually one second
Time Division Multiple Access
(TDMA) To improve the efficiency and quality of digital communications, this divides each channel into six time slots. Each user is allocated two time slots: one for transmission and one for reception. This method increases efficiency by 300%, as it allows carrying three calls on one channel
Code Division Multiple Access
(CDMA) To improve the efficiency and quality of digital communications, this transmits multiple encoded messages over a wide frequency and then decodes them at the receiving end
convergence
in data communication this refers to integrating voice, video, and data so that multimedia information can be used for decision making
internet
a worldwide collection of millions of computers and networks of all sizes. It is a "network of networks"
Advanced Research Projects Agency Network
(ARPANET) the project started in 1969 by the US Department of Defense that was the beginning of the internet
internet backbone
a foundation network linked with fiber-optic cables that can support very high bandwidth. It is made up of many interconnected government, academic, commercial, and other high-capacity data routers
hypermedia
documents can include embedded references to audio, text, images, video, and other documents
hypertext
the embedded references in hypermedia documents. they consist of links users can click to follow a particular thread (topic)
Domain Name System
(DNS) When information is transferred from one network to another, domain names are converted to IP addresses by this protocol. Servers using this protocol (called DNS servers) maintain lists of computers' and Web sites' addresses and their associated IP address
Uniform resource locators
(URLs) also called "universal resource locators" identify a Web page. A URL is the address of a document or site on the internet
Hypertext Markup Language
(HTML) the language used to create web pages. it defines a page's layout and appearance by using tags and attributes. A tag delineates a section of the page, such as the header or body; and attribute specifies a value for a page component, such as a font color
navigation tools
used to travel from site-to-site or to "surf" the internet
directories
indexes of information based on keywords in documents and make it possible for search engines to find what you're looking for
search engine
such as Google.com is an information system that enables users to retrieve data from the web by searching for information using search terms
discussion groups
usually formed for people to exchange opinions and ideas on a specific topic, usually of a technical or scholarly nature. Group members can post messages or articles that others in the group can read
Newsgroups
typically more general and can be established for any topic; they allow people to get together for fun or for business purposes
Internet Relay Chat (IRC)
enables users in chat rooms to exchange text messages with people in other locations in real time
instant messaging
a service for communicating with others via the internet in a private "chat room"
internet telephony
using the internet rather than the telephone network to exchange spoken conversations
Voice over Internet Protocol
(VoIP) the protocol used for internet telephony
intranet
a network within an organization that uses internet protocols and technologies for collecting, storing, and disseminating useful information that supports business activities, such as sales, customer service, human resources, and marketing
extranet
a secure network that uses the internet and web technologies to connect intranets of business partners, so communication between organizations or between consumers is possible
Web 2.0
describes the trend of Web applications that are more interactive that traditional Web applications. Collaboration or e-collaboration is one of its key components
blog
a journal or newsletter that's updated frequently and intended for the general public. Blogs reflect their authors' personalities and often include philosophical reflections, opinions on the internet, and social or political commentary
wiki
a type of web site that allows users to add, delete, and sometimes modify content
social networking
a broad class of web sites and services that allow users to connect with friends, family, and colleagues online as well as meet people with similar interests or hobbies
Really Simple Syndication feeds
(RSS) fast, easy way to distribute web content in extensible markup language (XML) format. It is a subscription service you sign up for, and new content from web sites you've selected are delivered via a feed reader to one convenient spot
podcast
an electronic audio file, such as an MP3 file, thats posted on the web for users to download to their mobile devices, or even their computers
Internet2
(I2) a collaborative effort involving more than 200 US universities and corporations to develop advances internet technologies and applications for higher education and academic research
gigapop
a local connection point-of-presence. They connect a variety of high-performance networks, and their main function is the exchange of I2 traffic with a specified bandwidth
E-business
encompasses all activities a company performs for selling and buying products and services, using computers and communication technologies
E-commerce
buying and selling goods and services over the internet
value chain
a series of activities designed to meet business needs by adding value (or cost) in each phase of the e-commerce process
Click-and-brick e-commerce
mixes traditional commerce and e-commerce. It capitalizes on the advantages of online interaction with customers yet retains the benefits of having a physical store location
merchant model
transfers the old retail model to the e-commerce world by using the medium of internet
brokerage model
using this brings sellers and buyers together on the web and collects commissions on transactions between these parties
advertising model
an extension of traditional advertising media, such as radio and television. Directories such as yahoo provide content to users for free. By creating more traffic with this free content, they can charge companies for placing banner ads or leasing spots on their sites
mixed model
generates revenue from more than one source
informediary model
collect information on consumers and businesses and then sell this information to other companies for marketing purposes
subscription model
an e-commerce site sells digital products or services to customers
business-to-consumer (B2C)
companies sell directly to consumers
business-to-business (B2B)
e-commerce involves electronic transactions between businesses
Consumer-to-consumer C2C
e-commerce involves business transactions between users, such as consumers selling to other consumers via the internet
consumer-to-business (C2B)
e-commerce involves people selling their products or services to businesses, such as a service for creating online surveys for a company to use
E-government
applications can include government-to-citizen, government-to-business, government-to-government, and government-to-employee. Services include tax filing, online voter registration, disaster assistance, and e-training for its own employees
Organizational or intra-business e-commerce
involves e-commerce activities that take place inside an organization, typically via the organization's intranet. These activities can include the exchange of goods, services, or information among employees
seller-side marketplace
this model is the most popular B2B model. In this model, sellers who cater to specialized markets, such as chemicals, electronics, and auto components, come together to create a common marketplace for buyers- sort of a "one-stop shopping" model
e-procurement
enables employees in an organization to order and receive supplies and services directly from suppliers
buyer-side marketplace
in this model, a buyer, or a group of buyers, opens an electronic marketplace and invites sellers to bid on announced products or requests for quotation (RFQs). using this model, buyers can manage the procurement process more efficiently, lower administrative costs, and implement uniform pricing
third-party exchange marketplace
this model isn't controlled by sellers or buyers. Instead, it's controlled by a third party, and the marketplace generates revenue from the fees charges for matching buyers and sellers. These marketplaces are usually active in vertical or horizontal markets
vertical market
concentrates on a specific industry or market. utility companies, the beef and dairy industries, and medical products are a few examples of vertical markets
horizontal market
concentrates on a specific function or business process and automates this function or process for different industries
trading partner agreements
automate negotiating processes and enforce contracts between participating businesses
mobile commerce (m-commerce)
using handheld devices, such as smart phones or PDA's, to conduct business transactions
voice-based e-commerce
relies on voice recognition and text-to-speech technologies
electronic payment
refers to money or scrip which is exchanged only electronically. It usually involves use of the internet, other computer networks, and digitally stores value systems. It includes credit cards, debit cards, charge cards, and smart cards
smart card
about the size of a credit card and contains an embedded microprocessor chip storing important financial and personal information. the chip can be loaded with information and updated periodically
e-cash
a secure and convenient alternative to bills and coins, compliments credit, debit, and charge cards and adds convenience to everyday cash transactions
e-check
electronic version of a paper check, offers high security, speed, and convenience for online transactions
e-wallets
available for most handheld devices and offer a secure, convenient, and portable tool for online shopping. They store personal and financial information, such as credit card numbers, passwords, and PINs
paypal
a popular online payment system used in many online auction sites. Users with a valid e-mail address can set up an account and use it for secure payments of online transactions, using their credit cards or bank accounts
micropayments
used for very small payments on the web. They began as a method for advertisers to pay for cost per view or cost per click
web marketing
uses the web and its supporting technologies to promote goods and services
search engine optimization (SEO)
a method for improving the volume or quality of traffic to a website. A higher ranking in search results should generate more revenue for a website
global information system (GIS)
an information system that works across national borders, facilitates communication between headquarters and subsidiaries in other countries, and incorporates all the technologies and applications found in a typical information system to store, manipulate, and transmit data across cultural and geographic boundaries
transborder data flow
restricts what type of data can be captured and transmitted in foreign countries
multinational corporation
refers to a corporation that has asset operations in at least one country other than its home country. This corporation delivers products and services across its national borders and is usually managed centrally from its headquarters
multinational structure
production, sales, and marketing are decentralized, and financial management remains the parent's responsibility
global structure
manages highly centralized information systems. Subsidiaries have little autonomy and rely on headquarters for all process and control decisions as well as system design and implementation
international structure
an organization using this structure operates much like a multinational corporation, but subsidiaries depend on headquarters more for process and production decisions
transnational structure
the parent and all subsidiaries work together in designing policies, procedures, and logistics for delivering products to the right market
offshore outsourcing
an organization chooses an outsourcing firm in another country that can provide needed services and products
the electronic transfer of data from one location to another
Data Communication
the amount of data that can be transferred from one point to another in a certain time period, usually one second
bandwidth
the loss of power in a signal as it travels from the sending device to the receiving device
attenuation
multiple pieces of data are sent simultaneously to increase the transmission rate
broadband data transmission
a voice-grade transmission channel capable of transmitting a maximum of 56,000 bps, so only a limited amount of information can be transferred
narrowband
rules that govern data communication, including error detection, message length, and transmission speed
protocols
a device that connects a user to the internet
modem
a common carrier service, high speed service that uses ordinary phone lines
digital subscriber line
(DSL)
digital subscriber line
(channels) connect sender and receiver devices. It can be conducted or radiated
communication media
provide a physical path along which signals are transmitted and include twisted-pair cable, coaxial cable, and fiber optics.
conducted media
use an antenna for transmitting data through air or water
radiated media
all processing is done at one central computer
centralized processing system
each user, or department, or division has its own computer (sometimes called an organizational unit) for performing processing tasks
decentralized processing
maintains centralized control and decentralizes operations. Processing power is distributed among several locations
distributed processing
a seven-layer architecture for defining how data is transmitted from computer to computer in a network, from the physical connection to the network to applications users run. It also standardizes interactions between network computers exchanging information
Open Systems Interconnection model
(OSI) model
Open Systems Interconnection (OSI) model
a hardware component that enables computers to communicate over a network
(NIC) network interface card
(NIC)
network interface card
connects workstations and peripheral devices that are in close proximity
local area network
(LAN)
local area network
can span several cities, states, or even countries, and it's usually owned by several different parties
wide area network
(WAN)
wide area network
designed to handle data communication for multiple organizations in a city and sometimes nearby cities, too
metropolitan area network
(MAN)
metropolitan area network
represents a network's physical layout, including the arrangement of computers and cables
network topology
usually consists of a central computer (host computer, often a server) and a series of nodes (typically workstations or peripheral devices)
star topology
no host computer is required because each computer manages its own connectivity
ring topology
connects nodes along a network segment but the ends of the cable aren't connected, as in a ring topology
bus topology
"linear bus"
bus topology
combines computers with different processing strengths in different organizational levels
hierarchical topology
"tree topology"
hierarchical topology
hardware and software device that controls data transfer from a computer to a peripheral device and vice versa
controller
hardware device that allows several nodes to share one communication channel
multiplexer
every node is connected to every other node
mesh topology
"plex"
mesh topology
"interconnected"
mesh topology
an industry-standard suite of communication protocols that enables interoperability
Transmission Control Protocol/Internet Protocol
(TCP/IP)
Transmission Control Protocol/Internet Protocol
a collection of binary digits, including message data and control characters for formatting and transmitting, sent from computer to computer over a network
packet
the process of deciding which path to take on a network. This is determined by the type of network and the software used to transmit data.
routing
generated automatically by software, is used to determine the best possible route for the packet
routing table
one node is in charge of selecting the path for all packets. This node, considered the network routing manager, stores the routing table, and any changes to a route must be made at this node
centralized routing
relies on each node to calculate its own best possible route. Each node contains its own routing table with current information on the status of adjacent nodes so that the best possible route can be followed
distributed routing
a network connection device containing software that connects network systems and controls traffic flow between them
router
requires the network routing manager to give it information about which addresses are on which network
static router
can build tables that identify addresses on each network
dynamic router
software runs on the local computer and communicates with the remote server to request information or services. A server is a remote computer on the network that provides information or services in response to client requests
client/server model
known as the traditional client/server model, a client (tier one) communicates directly with the server (tier two)
two-tier architecture
attempts to balance the workload between client and server by removing application processing from both the client and server and placing it on a middle-tier server
n-tier architecture
a network that uses wireless instead of wired technology
wireless network
a network operating on a radio frequency (RF), consisting of radio cells, each served by a fixed transmitter, known as a cell site or base station
mobile network
(cellular network)
mobile network
similar to bandwidth. it's the amount of data transferred or processed in a specified time, usually one second
throughput
To improve the efficiency and quality of digital communications, this divides each channel into six time slots. Each user is allocated two time slots: one for transmission and one for reception. This method increases efficiency by 300%, as it allows carrying three calls on one channel
Time Division Multiple Access
(TDMA)
Time Division Multiple Access
To improve the efficiency and quality of digital communications, this transmits multiple encoded messages over a wide frequency and then decodes them at the receiving end
Code Division Multiple Access
(CDMA)
Code Division Multiple Access
in data communication this refers to integrating voice, video, and data so that multimedia information can be used for decision making
convergence
a worldwide collection of millions of computers and networks of all sizes. It is a "network of networks"
internet
the project started in 1969 by the US Department of Defense that was the beginning of the internet
Advanced Research Projects Agency Network
(ARPANET)
Advanced Research Projects Agency Network
a foundation network linked with fiber-optic cables that can support very high bandwidth. It is made up of many interconnected government, academic, commercial, and other high-capacity data routers
internet backbone
documents can include embedded references to audio, text, images, video, and other documents
hypermedia
the embedded references in hypermedia documents. they consist of links users can click to follow a particular thread (topic)
hypertext
When information is transferred from one network to another, domain names are converted to IP addresses by this protocol. Servers using this protocol (called DNS servers) maintain lists of computers' and Web sites' addresses and their associated IP address
Domain Name System
(DNS)
Domain Name System
the address of a document or site on the internet
Uniform resource locators
(URLs)
Uniform resource locators
"universal resource locators"
Uniform resource locators
the language used to create web pages. it defines a page's layout and appearance by using tags and attributes. A tag delineates a section of the page, such as the header or body; and attribute specifies a value for a page component, such as a font color
Hypertext Markup Language
(HTML)
Hypertext Markup Language
used to travel from site-to-site or to "surf" the internet
navigation tools
indexes of information based on keywords in documents and make it possible for search engines to find what you're looking for
directories
an information system that enables users to retrieve data from the web by searching for information using search terms
search engine
usually formed for people to exchange opinions and ideas on a specific topic, usually of a technical or scholarly nature. Group members can post messages or articles that others in the group can read
discussion groups
typically more general and can be established for any topic; they allow people to get together for fun or for business purposes
Newsgroups
enables users in chat rooms to exchange text messages with people in other locations in real time
Internet Relay Chat
(IRC)
Internet Relay Chat
a service for communicating with others via the internet in a private "chat room"
instant messaging
using the internet rather than the telephone network to exchange spoken conversations
internet telephony
the protocol used for internet telephony
Voice over Internet Protocol
(VoIP)
Voice over Internet Protocol
a network within an organization that uses internet protocols and technologies for collecting, storing, and disseminating useful information that supports business activities, such as sales, customer service, human resources, and marketing
intranet
a secure network that uses the internet and web technologies to connect intranets of business partners, so communication between organizations or between consumers is possible
extranet
describes the trend of Web applications that are more interactive that traditional Web applications. Collaboration or e-collaboration is one of its key components
Web 2.0
a journal or newsletter that's updated frequently and intended for the general public. They reflect their authors' personalities and often include philosophical reflections, opinions on the internet, and social or political commentary
blog
a type of web site that allows users to add, delete, and sometimes modify content
wiki
a broad class of web sites and services that allow users to connect with friends, family, and colleagues online as well as meet people with similar interests or hobbies
social networking
fast, easy way to distribute web content in extensible markup language (XML) format. It is a subscription service you sign up for, and new content from web sites you've selected are delivered via a feed reader to one convenient spot
Really Simple Syndication (RSS) feeds
(RSS) feeds
Really Simple Syndication feeds
an electronic audio file, such as an MP3 file, thats posted on the web for users to download to their mobile devices, or even their computers
podcast
a collaborative effort involving more than 200 US universities and corporations to develop advances internet technologies and applications for higher education and academic research
Internet2
(I2)
Internet2
a local connection point-of-presence. They connect a variety of high-performance networks, and their main function is the exchange of I2 traffic with a specified bandwidth
gigapop
encompasses all activities a company performs for selling and buying products and services, using computers and communication technologies
E-business
buying and selling goods and services over the internet
E-commerce
a series of activities designed to meet business needs by adding value (or cost) in each phase of the e-commerce process
value chain
mixes traditional commerce and e-commerce. It capitalizes on the advantages of online interaction with customers yet retains the benefits of having a physical store location
Click-and-brick e-commerce
transfers the old retail model to the e-commerce world by using the medium of internet
merchant model
using this brings sellers and buyers together on the web and collects commissions on transactions between these parties
brokerage model
an extension of traditional advertising media, such as radio and television. Directories such as yahoo provide content to users for free. By creating more traffic with this free content, they can charge companies for placing banner ads or leasing spots on their sites
advertising model
generates revenue from more than one source
mixed model
collect information on consumers and businesses and then sell this information to other companies for marketing purposes
informediary model
an e-commerce site sells digital products or services to customers
subscription model
companies sell directly to consumers
business-to-consumer
(B2C)
business-to-consumer
e-commerce involves electronic transactions between businesses
business-to-business
(B2B)
business-to-business
e-commerce involves business transactions between users, such as consumers selling to other consumers via the internet
Consumer-to-consumer
(C2C)
Consumer-to-consumer
e-commerce involves people selling their products or services to businesses, such as a service for creating online surveys for a company to use
consumer-to-business
(C2B)
consumer-to-business
applications can include government-to-citizen, government-to-business, government-to-government, and government-to-employee. Services include tax filing, online voter registration, disaster assistance, and e-training for its own employees
E-government
involves e-commerce activities that take place inside an organization, typically via the organization's intranet. These activities can include the exchange of goods, services, or information among employees
Organizational or intra-business e-commerce
this model is the most popular B2B model. In this model, sellers who cater to specialized markets, such as chemicals, electronics, and auto components, come together to create a common marketplace for buyers- sort of a "one-stop shopping" model
seller-side marketplace
enables employees in an organization to order and receive supplies and services directly from suppliers
e-procurement
n this model, a buyer, or a group of buyers, opens an electronic marketplace and invites sellers to bid on announced products or requests for quotation (RFQs). using this model, buyers can manage the procurement process more efficiently, lower administrative costs, and implement uniform pricing
buyer-side marketplace
this model isn't controlled by sellers or buyers. Instead, it's controlled by a third party, and the marketplace generates revenue from the fees charges for matching buyers and sellers. These marketplaces are usually active in vertical or horizontal markets
third-party exchange marketplace
concentrates on a specific industry or market. utility companies, the beef and dairy industries, and medical products are a few examples of vertical markets
vertical market
concentrates on a specific function or business process and automates this function or process for different industries
horizontal market
automate negotiating processes and enforce contracts between participating businesses
trading partner agreements
using handheld devices, such as smart phones or PDA's, to conduct business transactions
mobile commerce
(m-commerce)
mobile commerce
relies on voice recognition and text-to-speech technologies
voice-based e-commerce
refers to money or scrip which is exchanged only electronically. It usually involves use of the internet, other computer networks, and digitally stores value systems. It includes credit cards, debit cards, charge cards, and smart cards
electronic payment
about the size of a credit card and contains an embedded microprocessor chip storing important financial and personal information. the chip can be loaded with information and updated periodically
smart card
a secure and convenient alternative to bills and coins, compliments credit, debit, and charge cards and adds convenience to everyday cash transactions
e-cash
electronic version of a paper check, offers high security, speed, and convenience for online transactions
e-check
available for most handheld devices and offer a secure, convenient, and portable tool for online shopping. They store personal and financial information, such as credit card numbers, passwords, and PINs
e-wallets
a popular online payment system used in many online auction sites. Users with a valid e-mail address can set up an account and use it for secure payments of online transactions, using their credit cards or bank accounts
paypal
used for very small payments on the web. They began as a method for advertisers to pay for cost per view or cost per click
micropayments
uses the web and its supporting technologies to promote goods and services
web marketing
a method for improving the volume or quality of traffic to a website. A higher ranking in search results should generate more revenue for a website
search engine optimization
(SEO)
search engine optimization
an information system that works across national borders, facilitates communication between headquarters and subsidiaries in other countries, and incorporates all the technologies and applications found in a typical information system to store, manipulate, and transmit data across cultural and geographic boundaries
global information system
(GIS)
global information system
restricts what type of data can be captured and transmitted in foreign countries
transborder data flow
refers to a corporation that has asset operations in at least one country other than its home country. This corporation delivers products and services across its national borders and is usually managed centrally from its headquarters
multinational corporation
production, sales, and marketing are decentralized, and financial management remains the parent's responsibility
multinational structure
manages highly centralized information systems. Subsidiaries have little autonomy and rely on headquarters for all process and control decisions as well as system design and implementation
global structure
an organization using this structure operates much like a multinational corporation, but subsidiaries depend on headquarters more for process and production decisions
international structure
the parent and all subsidiaries work together in designing policies, procedures, and logistics for delivering products to the right market
transnational structure
an organization chooses an outsourcing firm in another country that can provide needed services and products
offshore outsourcing