(Isom) Chapter 17 & 18 (Flashcards For The Final)

Front 1

__________ refers to a variety of software applications that can analyze an organization’s raw data and attains useful insights from it.

Back 1

Business Intelligence

Front 2

_________, _________, _________, are the three types of tools that are used in business intelligence.

Back 2

Reporting Tools, Data Mining Tools, Knowledge Management

Front 3

________ tools read data, process them, and format the data into structured reports that are delivered to users.

Back 3

Reporting Tools

Front 4

__________ tools process data using statistical techniques, search for patterns and relationships, and make predictions based on the results.

Back 4

Data Mining Tools

Front 5

__________ tools store employee knowledge, make it available to whoever needs it. These tools are the source of the data for human knowledge.

Back 5

Knowledge Management Tools

Front 6

___________ allows you to analyze and rank customers according to purchasing patterns.

Back 6

RFM Analysis

Front 7

__________ are systems that facilitate decisions requiring the use of knowledge and expertise.

Back 7

Intelligent Information Systems

Front 8

__________ automates routine and repetitive tasks that are critical to the operation of the organization such as preparing a payroll or billing customers.

Back 8

Transaction Processing System (TPS)

Front 9

____________ refers to business transactions accumulated over a period of time and prepared for processing as a single unit or batch.

Back 9

Batch Processing

Front 10

_________ refers to immediate automated responses to the requests of users.

Back 10

Online Transaction Processing

Front 11

_________ systems are designed specifically to handle multiple concurrent transactions from customers.

Back 11

Online Transaction Processing Systems (OLTPS)

Front 12

_________ a set of tools that can analyze data to reflect actual business needs.

Back 12

Online Analytical Processing (OLAP)

Front 13

_________ is more generic than RFM and provides you with the dynamic ability to sum, count, average, and perform other arithmetic operations on groups of data.

Back 13

Online Analytical Processing (OLAP)

Front 14

__________provides the input data for many applications involving support systems such as DSS (Decision Support Services).

Back 14

Transaction Processing System (TPS) system

Front 15

_________ provides standard reports generated with data and information from the TPS.

Back 15

MIS (Management Information System)

Front 16

MIS can generate numerous reports, four of the most common reports are: ______, ______, _______, ______.

Back 16

Periodic, Demand, Exception, Statistical

Front 17

_______ reports compare actual performance to standards (or target) which monitors when and why an outlier occurred.

Back 17

Exception Reports

Front 18

________ reports are generated at predetermined intervals such as an annual financial statement.

Back 18

Periodic Reports

Front 19

________ reports are summaries of new data.

Back 19

Statistical Reports

Front 20

________ reports are also known as ad hoc reports, which are routine or special reports generated as needed, on demand.

Back 20

Demand Reports

Front 21

_________ enters, tracks, routes, and processes the many documents used in an organization.

Back 21

Document Management System

Front 22

_________ provides periodic information about such topics as operational efficiency, effectiveness, and productivity by extracting information from databases and processing it according to the needs of the user.

Back 22

Management Information Systems (MIS)

Front 23

_________ are also used for planning, monitoring, and controlling, for example, a sales forecast by region.

Back 23

Management Information Systems (MIS)

Front 24

_________ were developed to provide computerized support for complex, non-routine decisions.

Back 24

Decision Support Systems (DSS)

Front 25

_________ Analysis is the effect a change has on other parts of the model.

Back 25

Sensitivity Analysis

Front 26

In a _________ Analysis a DSS augments human decision making performance and problem solving by enabling users to examine alternative solutions to a problem.

Back 26

What-If Analysis

Front 27

________ Analysis attempts to find the changes necessary to achieve a desired solution.

Back 27

Goal-Seeking Analysis

Front 28

_________ supports a decision system designed to be used by groups of people.

Back 28

Group Decision Analysis

Front 29

Collaboration software, also called ________ or ________ software such as MS SharePoint, helps with the joint work group scheduling, communication and management.

Back 29

Groupware or Workgroup software

Front 30

________ is a group approach where members offer ideas encouraged in an environment that fosters creativity and free thinking.

Back 30

Brainstorming

Front 31

_________ incorporates internal and external data from databases with graphics and then presents information to executives in a highly aggregated form so they can scan information quickly for trends.

Back 31

Executive Information Systems

Front 32

__________ integrates information from multiple components and tailors the information to individual preferences.

Back 32

The Digital Dashboard

Front 33

An ___________ system is a type of intelligent system that uses reasoning methods based on knowledge about a specific problem domain in order to provide advice, much like a human expert.

Back 33

Expert System (ES)

Front 34

_______ a mathematical method of handling imprecise or subjective information.

Back 34

Fuzzy Logic

Front 35

_______ is a computer-based system that stores and manipulates data that are viewed from a geographical point of reference.

Back 35

Geographical Information System (GIS)

Front 36

Geographic information systems (GISs) have been designed to identify and display relationships between _________ data and ________.

Back 36

Business Data and Locations

Front 37

Information systems that connect two or more organizations are referred to as cross-functional information systems, _________ information systems, or enterprise information systems.

Back 37

Inter-Organization information systems

Front 38

Cross-functional information systems allow companies to ______ information across operations on a company-wide basis.

Back 38

Integrate

Front 39

Rather than storing information in separate places throughout the organizations, cross-functional information systems provide a _____ repository common to all corporate users.

Back 39

Central

Front 40

________ focused systems coordinate business activities with customers, suppliers, business partners, and others who operate outside of an organization.

Back 40

Externally Focused Systems

Front 41

________ of the departmental systems allows businesses to more easily gather critical information and make strategic decisions.

Back 41

Integration

Front 42

__________ is the process of connecting applications within a single organization together in order to simplify and automate business processes to the greatest extent possible.

Back 42

Electronic Application Integration (EAI)

Front 43

__________ the software that links software applications or hardware with dissimilar platforms.

Back 43

Middleware

Front 44

__________ refers to the flow of materials, information, money, and services from raw material suppliers through factories and warehouses to end customers.

Back 44

Supply Chain

Front 45

These systems, called ________, improve the coordination of suppliers, products, or service production, and distribution.

Back 45

Supply Chain Management (SCM)

Front 46

Supply chain objectives include reducing costs and improving quality, reducing lead time and inventory, reducing time to market, ___________ uncertainty and risks, increasing sales, and improving forecasting accuracy.

Back 46

Reduces

Front 47

Four factors that drive a company’s supply chain performance:
Facilities, Inventory, Transportation, and ___________.

Back 47

Information

Front 48

________ profitability is determined by calculating the difference between revenue generated by a supply chain and the costs that all organizations in the supply chain incur to obtain that revenue.

Back 48

Supply Chain Profitability

Front 49

__________ in supply chain occurs when information about demand for a product gets misinterpreted as it travels from one supply chain entity to another.

Back 49

The Bullwhip Effect

Front 50

________ a business process for managing all contacts between organization and its suppliers.

Back 50

Supplier-Relationship Management (SRM)

Front 51

The goal of _________ is to streamline operations and furnish a more efficient method for organizations and suppliers to interact just as CRM is intended to help streamline organization and customer interactions.

Back 51

Supplier Relationship Management (SRM)

Front 52

The main purpose of ______________ system is to create a tightly integrated system for all of an organization’s functional areas.

Back 52

Enterprise Resource Planning (ERP)

Front 53

Since ERP applications are designed to service internal business activities, they tend to be ill-suited for _______________ activities.

Back 53

Managing Value-Chain Activities

Front 54

_____ is a corporate-level strategy to create and maintain, through reliable systems, processes, procedures, and sustainable relationships with customers by concentrating on the downstream information flows.

Back 54

Customer Relationship Management (CRM)

Front 55

_______ CRM involves activities that capture, store, extract, process, interpret, and report customer data to a user, who then analyzes them as needed. Analyzing customer behavior and perceptions (eg. Quality, price, and overall satisfaction) in order to provide business intelligence.

Back 55

Analytical CRM

Front 56

_______CRM is related to typical business functions involving customer services, order management, invoice/billing, sales/marketing, automation, and management. It is the automation of the fundamental business processes, marketing, sales, and support for interacting with the customer.

Back 56

Operational CRM

Front 57

_______ CRM deals with all the necessary communication, coordination, and collaboration between vendors and customers. This is a system that provides effective and efficient communication with the customer from the entire organization.

Back 57

Collaborative CRM

Front 58

The system ________ life cycle is a set of activities used to build an information system.

Back 58

System Development Life Cycle

Front 59

The ________ model is a sequence of phases in which the output of each phase becomes the input for the next phase.

Back 59

Waterfall

Front 60

The ______ study is critically important to the systems development step because it can prevent organizations from expensive mistakes.

Back 60

Feasibility

Front 61

The main purpose of the ________ analysis step is to gather information about the existing system in order to determine the requirements for new or modified systems.

Back 61

System Analysis

Front 62

The ______ Design step answers the question, “How will the information system solve the problem?”

Back 62

System Design

Front 63

In the Implementation or Deployment Step there are four methods you can use to convert to a new system. These steps are ______, ______, ______, ______.

Back 63

Pilot, Phased, Parallel, Plunged

Front 64

The _______ method implements the entire system on a limited portion of the business.

Back 64

Pilot

Front 65

The _______ method installs it in phases across the organization.

Back 65

Phased

Front 66

In the _______ method, the new system runs in parallel with the old system until the new one is tested and fully operational.

Back 66

Parallel

Front 67

In the _______ method, the old system is shut off one day and the new system is turned off the next day.

Back 67

Plunged