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23 Cards in this Set
- Front
- Back
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IS and Business Processes |
Executing the process Capturing and storing process data Monitoring process performance |
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BPR Business Process Reengineering |
a strategy for making an organizations biz more productive and profitable |
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BPI Business Process Improvement |
the less radical, less disruptive to the biz option over BPR. Organizes work around the Biz processes. |
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BPI five Basics DMAIC |
define measure analyze improve control |
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BPM Business Process Management |
a mgmt system that includes methods and tools to support design, analysis, implementation, etc of biz processes throughout the org. |
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BAM
Business Activity Monitoring |
real time approach for measuring and managing biz processes |
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Globalization |
the integration and interdependence of economic, social, cultural, and ecological facets of life, made by rapid advances in IT. |
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3 eras of Globalization |
Era 1.0; 1492-1800;horse, muscle, steam, wind power a country could produce Era 2.0; 1800-2000; emergence of multinational companies. Era 3.0; 2000-Present; driven by 10 flatteners outlined by Friedman |
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Pressures |
Market Pressures Technology Pressures Societal/Political/Legal Pressures |
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Market Pressures |
Globalization Changing Nature of the Workforce Powerful Customers Intense Competition |
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Technology Pressures |
Innovation and Obsolescence Information Overload |
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Societal/Political/Legal Pressures |
Social Responsibility Compliance w/Gov't Regulations Protection themselves against Terrorist Attacks Ethical Issues |
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Porter's Competitive Five Forces Model |
The threat of entry of new competitors The bargaining power of suppliers The bargaining power of customers The threat of substitute products or services The existing competition in the industry |
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Value Chain Model |
identifies points where an organization can use IT to achieve a competitive advantage |
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Competitive Advantages Strategies |
Cost leadership strategy Differentiation strategy Innovation strategy Operational effectiveness strategy Customer-orientation strategy |
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Cost leadership Strategy |
Produce products and/or services at the lowest cost in the industry |
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Differentiation strategy |
Offer different products, services, or product features than competitors |
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Innovation strategy |
Introduce new products and services, add new features to existing products and services, or develop new ways to produce them |
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Operational effectiveness strategy |
Improve the way the company executes business processes; performs more effectively
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Customer-orientation strategy |
concentration on making customers happy |
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Six sigma |
a methodology for BPI focused on reducing defects in process outputs using statistical methods |
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Digital Divide |
the gap between those who have access to information and communications technology and those who do not. |
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strategic IS SIS |
systems that help an org gain a competitive advantage by supporting its goals and increasing performance and productivity |
