Isds Midterm 1

Front 1

Information technology includes

Back 1

all tools that capture, store, process, exchange and use information

Front 2

databases

Back 2

Store important data

Front 3

IT infrastructure:

Back 3

an organizations defined set of IT hardware, software, and networks

Front 4

IT organization

Back 4

Staff and people that plan, implement, and support IT

Front 5

Information Systems

Back 5

The integration of IT infrastructure with employees, and procedures to build, and operate.

Front 6

Decisions Support System(DSS)

Back 6

employs analytic models to help users gain insight into a problem, situation, examine alternative solutions and recommend an appopriate solution

Front 7

Online Learning systems:

Back 7

encompass a number of computer enhanced learning techniques, including computer based simulations, multimedia DVDs, Web based learning materials, hypermedia, podcasts, etc.

Front 8

Group IT

Back 8

includes information systems that improve communications and support collaboration among members of a workgroup, for example, WEB CONFERENCING

Front 9

Enterprise IT

Back 9

includes information systems that organizations use to define structured interactions among their own employees and or external customers, suppliers, government agencies, and other business partners, often require radical redesign of work processes

Front 10

Transaction Processing System (TPS)

Back 10

captures data from company transactions and other key events, information is shared upstream and down stream

Front 11

What ids enterprise systems?

Back 11

enable sharing of information across functions by employeeing a database of operational and planning data, ERP, CRM, PLM, etc.

Front 12

Interorganizational information system

Back 12

support the flow of data among different organizations to achieve shared goals, for example Walmarts VMI to improve product flow.

Front 13

What is Change Management Continuation Model?

Back 13

describes the key activities that are need to build commitment to change, developed by DR Conner

phase 1) inform

phase 2) educate

phase 3) commit

Front 14

What are some reasons why people resist change?

Back 14

1) Parochial self-interest

2) Misunderstanding

3) Low Tolerance to change

4) Different assessments of the situation

Front 15

What is the unified theory of acceptance and use of technology:

Back 15

Identifies key factors that directly determine a user's acceptance and usage of IT.

Front 16

What is diffusion innovation theory?

Back 16

Explains how a new idea or product gains acceptance and diffuses through the org. Adoptions does not happen all at once, there are 5 categories of adopters.

1) innovator: risk takers

2) early adopter: opinion leaders

3) early majority: listen to and follow the opinion leader

4) later majority: skeptical of change and new ideas.

5) laggards: very conservative and highly skeptical to change

Front 17

What is strategic planning?

Back 17

the process of that helps managers identify desired outcomes and formulate feasible plans to achieve their objectives by using available resources and capabilities.

Front 18

What are the benefits to strategic planning include?

Back 18

1) Provide a framework and a clearly defined direction to guide decision making.

2) Ensure the most effective use is made of the organization's resources

3) enables the organization to be proactive and take advantage of opportunities

4) enables all functions to work together towards a common goal.

5) provides measures to gauge performance

6) improves communication among management

Front 19

What is issues-based strategic planning

Back 19

begins by identifying and analyzing key issues that face the organization, setting strategies to address those issues, and identify project and initiatives that are consistent with those strategies.

Front 20

What is organic strategic planning?

Back 20

defines the organization's vision and values and then identifies projects and initiatives to achieve the vision while adhering to the values.

Front 21

Goals based strategic planning:

Back 21

is a multiphase strategic planning process that begins by performing a situational analysis to identify an organizations SWOT.

Front 22

Porter's Five Forces:

Back 22

The most frequently used model for assessing the nature of industry competition: threat of new entrants, threat of subsitutes, buyer bargaining power, supplier bargaining power, rivalry.

Front 23

What is SWOT?

Back 23

the analysis of internal assessment and external environment.