Is Chapter 1 Definitions

Front 1

global competitive environment

Back 1

the environment around the globe that makes competing for resources hard.

Front 2

information revolution

Back 2

refers to the increased use of information and communication technology to create, deliver, and use information.

Front 3

knowledge worker

Back 3

one who uses ICT to create, acquire, process, synthesize, disseminate, analyze and use information to be more productive

Front 4

business process

Back 4

a product or service is created via sequence of tasks or activities that take a set of inputs and convert them into the desired output.

Front 5

procurement process

Back 5

the organization acquires the basic materials that it uses to produce goods or services

Front 6

production process

Back 6

involves manufacturing or generating the desired goods or services

Front 7

fulfillment process

Back 7

company delivers goods or services to its customers or resellers

Front 8

functional structure

Back 8

organization is divided into functions, departments, each of which is responsible for a set of closely related activities.

Front 9

silo effect

Back 9

when the focus is so narrow that you focus only on a specific task you lose sight of the big picture-workers complete their tasks in functional silos without regard to the consequences of others.

Front 10

information systems

Back 10

computer based systems that capture, store, and retrieve data associated with process activities. They also organize the data into meaningful information that organizations use to support and assess these activities

Front 11

data

Back 11

raw facts that in and of themselves have no little meaning or value

Front 12

information

Back 12

data that is organized in a way that is useful

Front 13

functional information systems

Back 13

evolved independently of one another-work was being done in functional silos little thought was given to sharing the information, the delay is less within a functional area because the data is maintained within the function

Front 14

enterprise system

Back 14

support the execution of individual activities as well as help the organization coordinate work across functions

Front 15

physical flow

Back 15

the physical activities associated with a process

Front 16

data flow

Back 16

associated with a process, the path of data from source document to data entry to processing to final reports

Front 17

document flow

Back 17

The path taken by documents as they are processed through a record handling,

Front 18

information flow

Back 18

associated with each instance of the process as well as at an aggregate level-across multiple instances or executions of a process

Front 19

income statement

Back 19

profit and loss statement, is a record of revenue and expenses for a specific period of time

Front 20

balance sheet

Back 20

indicates the financial condition of a company at a specific point in time-shows what a company owns and what it owes and how much money shareholders have invested. (assets, liabilities, owners equity)