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4 Cards in this Set
- Front
- Back
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What is the business value in being customer-focused?
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Keep customers loyal
Anticipate their future needs Respond to customer concerns Provide top-quality customer service Focus on customer value Quality not price has become primary determinant of value |
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How can we provide customer value?
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Track individual preferences
Keep up with market trends Supply products, services and information anytime, anywhere Provide customer services tailored to individual needs Use Customer Relationship Management (CRM) systems to focus on customer |
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Supercomputer Systems
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Extremely powerful systems
Scientific, engineering and business applications at extremely high speeds Global weather forecasting, military defense Parallel processing with thousands of microprocessors Billions of operations per second Millions of dollars |
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Mainframe Computer Systems
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Large, fast powerful computer systems
Large primary storage capacity High transaction processing Complex computations |
