Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/82

Click to flip

82 Cards in this Set

  • Front
  • Back
I/O Psychology
Glossary
Absolute Techniques
Critical Incident Technique, BARS
Absolute tchnqus r mthds of subjctv prfrmnc assmnt tht ndcat ratee's prfrmnc n abslut trms (not n trms of prfrmnc of othr mplyes). Ncluds Critcal Incident technique nd BARS.
I/O Psychology
Glossary
Adverse Impact
80% Rule
Rslt of dscrmntn agnst indvs protctd by Title VII nd rltd legsltn du 2 use of mplymnt prctc (slctn or plcmnt tsts). Whn use of slctn or othr mplymnt prcdrs rslt n hghr rjctn rates 4 lglly-protctd indvs thn 4 majrty grp, advrs mpct is said 2 exist. 80% rul cn b usd 2 dtrmn if advrs mpct is ocurng.
I/O Psychology
Glossary
Americans With Disability Act
Lgsltn tht reqs cmpnys w/25 or mre mplyes 2 avoid usng prcdrs tht dscrmnt agnst peop w/phys or mntl dsbltys nd, whn dsabld prsn is abl 2 prfrm essntl fnctns of job, 2 cnsdr prsn qlfd nd 2 mk "rsnbl accmdtns."
I/O Psychology
Glossary
Big Five Personality Traits
Fctr anlys hv rvld 5 bsic prsnlty trts - neuroticism, extroversion, openess to experience, agreeableness, and conscientiousness - hv bn studed xtnsvly n rcnt yrs. Of thes, conscientiousness hs bn fnd 2 b bst prdctr of job prfrmnc acrss dffrnt jobs, job sttngs, nd crtrion meas.
I/O Psychology
Glossary
Brainstorming
Mthd of gnrtng creatv ideas n wch indvs or grp mbrs r ncurgd 2 frely sggst any idea or thght w/o crtcsm, evluatn, or cnsrshp. Rsrch sggst tht indvs brnstrmng alon do bttr thn sm # brnstrmng 2gthr.
I/O Psychology
Glossary
Centralized and Decentralized Networks
Cmmnctn ntwrks r ctgrzd as cntrl (bst 4 smpl tsks) nd dcntrlzd (bttr 4 cmplx tsks nd assoctd w/grtr ovrll stsfctn).
I/O Psychology
Glossary
Comparable Worth
Notn tht jobs shld b pd on bsis of thr ntrnsc wrth n odr 2 ovrcm slry njustcs (dffrncs n pay fr trdtnlly "male" vs "female" jobs).
I/O Psychology
Glossary
Consideration and Initiating Structure
Ohio State Univ. studys fnd tht bhvr of ldrs cn b dscrbd n trms of 2 indpndnt dmnsns - cnsdrtn (prsn cntrd styl) nd intiatng strctur (tsk-orentd styl).
I/O Psychology
Glossary
Contingency Theory
Fiedler's thry of ldrshp effctvnss, wch propses tht effctvnss rltd 2 ntrctn btwn ldr's styl nd ntur (fvrblnss) of stuatn. Low LPC ldrs r most effctv n vry unfvrbl or vry fvrbl stuatns; hi LPC ldrs r bttr n mdrtly fvrbl stuatns.
I/O Psychology
Glossary
Criterion Contamination
bias tht ocurs whn rater's knwldg of indv's prfrmnc on prdctr affcts hw rater rates indv on crtern; cn rtfclly nflat crtern-rltd vldty coeffcnt.
I/O Psychology
Glossary
Critical Incidents
Spcfc bhvrs tht r assoctd w/outstndng nd poor job prfrmnc. Whn ncprtd n2 rtng scls, cn hlp rduc rater bias.
I/O Psychology
Glossary
Differnetial Validity and Unfairness
Dffrntl vldty xists whn vldty coefcnt of prdctr sgnfntlly dffrnt thn 1 subgrp thn 4 anthr subgrp. Unfrnss rfrs 2 unfr hirng, plcmnt, or rltd dscrmntn agnst mnrty grp tht ocurs whn mbrs of mnrty grp cnsistntly scr lwr on predctr bt prfrm apprx sm on crtern as mbrs of majrty grp. Dffrntl vldty nd unfrnss r causes of advrs mpct.
I/O Psychology
Glossary
Downsizing/Survivor Syndrome
Dwnszng ocurs whn org attmpts 2 rduc costs by rducng sz of wrk frc (most oftn mddl mgmnt) nd/or by elmntng ntir divsns or busnsses. Wrkrs hu r nt "dwnszd" may xhbt srvivr syndrm, wch ic chrctrzd by dprssn, anxty, guilt, strss-rltd ilness, nd dcresd job srsfctn nd orgnztnl cmmitmnt.
I/O Psychology
Glossary
Equity Theory
Thry of mtvtn propses tht mplye's mtvtn rltd 2 prcptn tht nput/outcm rtio smlr 2 nput/outcm rtios of othrs n cmprbl jobs. Prcptn of undrpymnt assoctd w/ dcresd stsfctn, mtvtn, nd prfrmnc.
I/O Psychology
Glossary
ERG Theory (Alderfer)
Alderfer's modfctn of Maslow's thry wch dstngushs btwn 3 bsic neds - xistnc, rltdnss, nd grwth.
I/O Psychology
Glossary
Expectancy Theory
Mtvtnl thry tht rgrds job mtvtn the rslt of 3 elmnts: xpctncy, nstrmntlty, nd valenc. hgst lvls of mtvtn ocur whn mplyee prcvs tht hi job ffrt rslts n hi tsk sccss (hi xpctncy), tht hi sccss leads 2 attnmnt of crtn gols (hi nstrmntlty), nd tht outcms r dsrbl (postv valnc).
I/O Psychology
Glossary
Flextime
Altrntv wrk schdl tht allws wrks 2 chz tms thy wil bgn nd end wrk. Assoctd w/ncresd stsfctn nd lwr absntsm, trdnss, nd trnvr.
I/O Psychology
Glossary
Force Field Analysis (Lewin)
Lewin's frc fld analysis mdl of chng poses tht orgnztnl chng nvolvs 3 stgs - unfreezing, changing, and refreezing.
I/O Psychology
Glossary
Formative and Summative Evaluation
Frmtv evals cndctd whl trng prgrm bng devlpd, nd rslts usd 2 mk ncssry modfctns 2 prgrm. Smmtv eval cndctd aftr prgrm hs bn mplmntd n ordr 2 assess its outcms.
I/O Psychology
Glossary
Four-Day Workweek
Altrntv wrk schd tht nvolvs four 9-10 hr days. Assoctd w/ncresd wrkr stsfctn nd lwr absntsm.
I/O Psychology
Glossary
Four Level of Criteria
(Kirkpatrick)
dstngushs btwn 4 lvls of crtria 4 evalutng effcts of trng prgrm - reaction, learning, behavioral, and results.
I/O Psychology
Glossary
Frame-of-Reference Training
typ of ratr trng tht mphszes multidmnsnl natur of job prfrmnc nd dstngushng btwn good nd poor wrl-rltd bhvrs.
I/O Psychology
Glossary
Goal-Setting Theory
Thry of job mtvtn tht propses indvs wil b mre wilng 2 achv gols whn thy hv xplctly accptd thos gols nd r cmmitd 2 thm. Also propses tht assgng spcfc, modrtly dffclt gols nd provdng mplyes w/fdbk abt thr accmplshmnt of gols ncreses prdctvty.
I/O Psychology
Glossary
Group Goals and Rewards
For tems wrkng on ntrdpndnt tsks, grp gols nd cmbntn of th 2 may b no mre effctv thn grp gols alon. Grp rwrds r ctgrzd as ethr cooprtv or cmptitv. Whn ntrdpndnc is hi, cooprtv rwrd systm is most effctv but, whn intrdpndnc is low, cmptitv systm leads 2 grtr mtvtn nd prdctvty.
I/O Psychology
Glossary
Group Norms/Idiosyncrasy Credits
nrms r th std rul of cndct tht mntain unifrmty of bhvr amng grp mbrs. Idiosyncrsy crdts r postv sntimnts w/in grp twrd a mbr tht allws 4 occsnl dvatn frm grp nrms. Prsn accumlts idisyncrsy crdts whn prsn hs hx of cnfrmng 2 nrms, hs cntrbtd n sum spcl way 2 grp, or hs srvd as grp ldr.
I/O Psychology
Glossary
Group polarization and Risky Shift Phenomenon
tndncy of grps 2 mk mr xtrem dcsns (ethr mre cnsrvtv or mr rsky) thn indv mbrs wud hv md alon. Tndncy 2 mk dcsns n the rsky drctn only rfrd 2 as rsky shft phnmnon.
I/O Psychology
Glossary
Groupthink
Mode of grp thnkng n wch grp mbrs' dsirs 4 unanmty nd cohsvnss ovrde thr ablty 2 relstcly appras or dtrmn altrntv crses of actn. Cn b allvatd by ncurgng dssnt, hvn sum1 ply dvil's advct, nd rfrning frm rchng dcsn or solutn 2 qkly.
I/O Psychology
Glossary
Hawthorne Effect
rfrs 2 imprvmnt n job prfrmnc rsltng frm prtcptn n rsrch stdy (novlty of situatn, ncresd attn, etc).
I/O Psychology
Glossary
Holland (RIASEC, Differentiation)
Thry mphszes mprtnc of gud prsnlty/wrk envrmnt mtch nd dstngushes btwn 6 prsnlty typs (RIASEC)-realistic, investigative, artistic, socil, enterprising, nd conventional. Th prsnlty-envrmnt mtch most acurat as prdctr of job-rltd outcms whn indv xhbts hi dgr of dffrntatn (has clr ntrsts evdncd by hi scr on 1 of th 6 ntrsts nd low scrs on all othrs.
I/O Psychology
Glossary
Identical Elements
mth usd 2 ncres trnfr of trng: nvolvs maxmzng simlrty btwn lrng nd prfrmnc evrmnt.
I/O Psychology
Glossary
Incremental Validity
incres n dcsn-mkng acurcy rsltng frm use of new prdctr. incrmntl vldty maxmzd whn slctn ratio is low nd base rate is modrt.
I/O Psychology
Glossary
Internal and External Change Agents
Chng agnt is indv hu is resp 4 guidng chng ffrt. Intrnl chng agnt is mbr of org, is alrdy famlr w/ cmpny's cultr, nrms, nd pwr strctr, nd hs prsnl ntrst n chng ffrt. Xtrnl chng agnt (cnsltnt) oftn abl 2 c situatn mre objctvly nd 2 brng new prspctv, 2 b bttr rec'd by mbrs of org b/c of mprtialty, is lkly 2 hv grtr nflunc nd status, nd is mre wilng 2 tk rsks.
I/O Psychology
Glossary
Job Analysis vs Job Evaluation
Job analysis is systmtc prcss of dtrmng hw job dffrs frm othr jobs n trms of reqrd respnsbltys, actvtes, nd skls. 1st stp n dvlopmnt of prdctr or crtirn; also 4 idntfyng trng neds, dvlpng job dscrptn or job spcfctn, nd dtrmng causes of accdnts. Job evaltn cndctd 4 prpos of sttng wags nd salrys.
I/O Psychology
Glossary
Job Burnout
causd by accmltd strss assoctd w/ovrwrk. Prmry sx r felng of low prsml accmplshmnt, cyncsm, nd emotnl, physcl, nd mntl xhstn. Erly sgn of brnot is sddn ncres n wrk effrt nd hrs w/o ncres n prdctvty.
I/O Psychology
Glossary
Job Characteristcs Model
descrbs job n trms of 5 cor dmnsns tht hv mpct on three "critcl psychlgcl states" (meaningfulness, autonomy, nd performance feedback) tht, n trn, affct mtvtn, qlty of wrk prfrmnc, stsfctn, absntsm, nd trnvr.
I/O Psychology
Glossary
Job Enrichmnet & Job Enlargement
Job nrchmnt is mthd of job redsgn n wch job md mre chllngng nd rwrdng n ordr 2 ncres job mtvtn nd stsfctn. basd on Herzberg's 2-fctr thry. Not 2 b cnfsd w/job nlrgmnt wch nvolvs ncresng # of variety of tsks ncluded n job w/o ncresng wrk's autnmy, respnsblty, etc.
I/O Psychology
Glossary
Job Satisfaction (age, pay, perfromance, turnover)
Hi lvls of stsfctn r assoctd w/crtn wrkr nd job chrctrstcs; (oldr mplyes, hghr-lvl mplyes, nd emplyees huz jobs allw thm 2 use thr skls nd abltys tnd 2 b most stsfyd. R/s btwn pay nd stsfctn is cmplx nd sems 2 b rltd mre 2 prcptn tht 1 is bng pd frly thn 2 th actul amt of pay. N trms of cnsqncs, corrltn btwn stsfctn nd prfrmnc cnsdrd 2 n postv bt low. Strngst r/s is btwn stsfctn nd trnvr.
I/O Psychology
Glossary
Krumboltz (social learning theory)
propses tht prsn's creer pth dtrmnd by ntrctn btwn gntc ndowmnt, nvrnmntl cndtns, lrng exprncs, nd tsk apprch skls.
I/O Psychology
Glossary
Leaderless Group Discussions
typ of mgmnt dvlopmnt trng tht prsnts 4-8 prtcpnts w/prblms thy must solv n spcfd tme. No indv is dsngtd as ldr; nsted, prtcpnts r gvn opprtnty 2 dmnstrt ldrshp, cmmnctn, dcsn-mkng, nd ntrprsnl skls n rltvly unstrctrd sttng.
I/O Psychology
Glossary
Levels of Organzational Culture (Schein)
orgnztnl cultrs cn b dscrbd n trms of 3 bsic lvls - artifacts, espused values, nd blefs, nd bsic undrlyng assmptns.
I/O Psychology
Glossary
Mediation & Arbitration
Mdiatn is 3rd prty ntrvntn n wch medator cn't dctat an agremnt btwn dsputnts but hlps clrfy isues, fclites cmmnctn, nd ofrs altrntvs nd a rcmnded solutn. Rbtrtr hs mre authrty thn mediatr.
I/O Psychology
Glossary - Methods of Training (job rotation, behavioral modeling, vestibule training)
typs n orgnztns cn b on-th-job or off-th-job. Jb rotn is an xampl of the former; bhvrl mdlng & vstbul trng r xmpls of latter.
I/O Psychology
Glossary
Models of Indv Decision-Making (Simon)
ratnl-econmc mdl, dcsn mkrs attmpt 2 maxmz benfts by systmtcly srchng 4 bst solutn. Bounded ratnalty (admnstrtv) mdl propses ratnl dscn-mkng limtd 2 ntrnl nd xtrnl cnstrants so tht dcsn mkrs oftn satifice rthn th ptimz (cnsdr solutns untl a frly gud 1 is ncountrd nd thn stp srchng due 2 limtd tme nd resrcs).
I/O Psychology
Glossary
Multiple Regression & Multiple Cutoff
mthds of cmbng prdctr scres. Multpl rgrssn is cmpnsatry; multpl cutof is non-cmpnsatry.
I/O Psychology
Glossary
National Culture (Hofstede)
Cultr of natns cn b descrbd n trms 5 dmnsns - power distance, uncertainty avoidance, individualism, masculinity, nd long-term orientatn.
I/O Psychology
Glossary
Need For Achievement
Mplyes w/hi nACH usully chuz tsks of modrt dffclty nd rsks, b/c sccss on thes tsks dpnds mre on ffrt thn uncntrllbl fctrs. Thes mplyes also prfr frqnt, cncret fdbk, nd altho thr mtvtn duz ny dpnd on $, thy vu mntry rwrds as a src of fdbk nd rcgntn.
I/O Psychology
Glossary
Need Hierarchy Theory (Maslow)
Maslow's thry of mtvtn, wch propses tht 5 bsic neds r arrngd n hrarchcl ordr sch tht ned hghr n th hrarchy duzn't srv as src of mtvtn untl lwr neds hv bn fufld. Not wel spprtd by rsrch.
I/O Psychology
Glossary
Needs Assessment
Systmtc prcss of dtrmng job prfrmnc rqrmnts nd mplye prfrmnc dfcits 2 idntfy trng neds nd th cntnt of trng prgrms. Ncluds orgnztnl, tsk, prsn, nd dmogrphc analys.
I/O Psychology
Glossary
Normative (Decision-Making) Model
thry of ldrshp tht fcuses on dcsn-mkng strtgys nd propses tht the bst strtgy (autocrtc, cnsultatv, grp) dpnds on natur of situatn.

prvds a dcsn tree 2 hlp ldrs chuz bst strtgy.
I/O Psychology
Glossary
Oranizational Commitment
rfrs 2 variety of tchnqus nd strtgys aimd at plnnd chng of org usng bhvrl scinc prncpls nd thries.
I/O Psychology
Glossary
Organizational Justice
wrkr's eval of orgnztnl plicys nd prcdurs r oftn basd on thr prcvd frnss (justc). 3 typs of justc r dstngushd: procedural, distributive, nd interactional
I/O Psychology
Glossary
Overlearning
Prctcng or studyng bynd pnt of mstry; assoctd w/nhncd recal.
I/O Psychology
Glossary
Path-Goal theory
thry of ldrshp tht propses tht bst ldrshp styl (drctv, spprtv, prtcptv, or achvmnt-orientd) dpnds on crtn chrctrstcs of wrkr nd wrk nd hlps mplyes c hw achvng orgnztnl gols wil hlp thm attn indv gols
I/O Psychology
Glossary
Person-Organization Fit
(P-O) rfrs 2 dgre 2 wch a prsn's valus nd blefs mtch thos of org's cultr. Gud ft assoctd w/# of benfts.
I/O Psychology
Glossary: Predictors (general mental ability tests, biodata, interviews, work samples, assmnt centers)
gnrl mntl ablty tsts r cnsdrd 2 b bst prdctr of jb prfrmnc acrss dffrnt jobs nd jb sttngs. Biodata r also gud prdctrs of prfrmnc, esp whn itms r mprcly derivd. Ntrvus r most cmmn prdctr n org bt gnrly hv lw lvl of rliblty nd vldty. Wrk smpls reqr indv 2 prfrm tsk actlly rqrd. Assmnr cntr usd 2 eval nd trn applcnt nd crrnt mplyes at mgmnt or admin lvl nd ncrprt varity of tchnqs (nyrv, objctv tsts, situatnl tsts).
I/O Psychology
Glossary
Productivity and Cohesiveness
n grps, hi chsvnss assoctd w/grtr cnsistncy n prdctvy, bt whthr ths rslts n hi or lw prfrmnc dpnds on natur of nrms. Whn cohsvnss is lw, grp nrms hv lss mpct so tht rgrdlss of nrms, grp prdctvty usully n modrt rng.
I/O Psychology
Glossary
Process Consultation
Ognztnl dev technq n wch cnsltnt hlps mbrs of org prcv, undrstnd, nd ID ways of mprovng prcsses tht r undrmng thr ntrctns nd org's effctvnss.
I/O Psychology
Glossary
Quality Circles
cnsists of cmal volntry grp of mplyes hu wrk 2gthr on prtculr job nd meet rgulrly 2 dscuss job-rltd prblms nd solutns. Rprsntatvs of qlty crcl th prsnt thr solutns 2 mgmnt.
I/O Psychology
Glossary
Rater Bias
Cntamntng fctrs n rtng prcss rltd 2 way tht rater mks rtngs. Ncluds cntrl tndncy bias, lenincy/strctnss bias, nd halo effct. Ovrll bst way 2 rduc rtr biaes is 2 prvid rtrs w/adquat trng, esp trng tht hlps thm obsrv nd dstngush btwn dffrnt lvls of prfrmnc (frame-of-refernc trng).
I/O Psychology
Glossary
Realistc Job Preview
metd of prvdng acurat info abt job nd the org 2 job applcnts; prmry gol ist rduc trnvr by rducng dsillsnmnt nd ncresng stsfctn.
I/O Psychology
Glossary
relative Techniques (paired comparison, forced distribution)
meas of jb prfrmnc tht cmpar mplye's prfrmnc 2 tht of othr mplyes. Ncluds paired cmparsn nd frcd dstrbutn technqs.
I/O Psychology
Glossary
Scientific Management
Taylor's descrptn of scntfic mgmnt tht nvolvs: scntfcly analyzng jbs n2 thr cmpont prts nd thn stdzng thos prts; scntfcly slctng, trng, nd plcng wrlrs n jbs 4 wch thy r mntly nd phsyclly suted; fostrng cooprtn btwn supvrs nd wrkrs 2 minmz dvatn frm scntfc mthds of wrk; nd hvng mgrs nd wrks assum respblty 4 thr own shar of thr wrk.
I/O Psychology
Glossary
Self-Managed Work Teams
R autnomus grps huz mbrs r trnd n skls neded 2 effctvly prfrm grp tsk. Thr frnctn is 2 mk hirng, bdgt, nd othr dcsns tht wer prvusly md by mgrs.
I/O Psychology
Glossary
Situational Leadership
Hersy & Blanchards' mdl of ldrshp wch propses tht best ldrshp styl dpnds on jb mturity of wrkrs, wch is a fnctn of ablty nd wilngns 2 asum respblty. Dstngushs btwn 4 ldr styls - telling, selling, participating, and delegatng.
I/O Psychology
Glossary
Social Cognitve Theory
Bandura's thry of mtvtn tht mphszes slf-rgltn of bhvr nd propses tht slf-rgultnnvolvs 4 prcsses: goal setting, self-observation, self-evaluation, nd self-reaction.
I/O Psychology
Glossary
Social facilitation and Inhibition
Soc facltatn rfrs 2 ncres n lrng nd prfrmnc tht ocurs n prsnc of othrs; mst lkly 2 ocur whn tsk is smpl or wel-lrnd. Soc nhbtn rfrs 2 dcres n lrng nd prfrmnc tht ocurs n prsnc of othrs; mst lkly 2 ocur whn tsk is nu or cmplx.
I/O Psychology
Glossary
Social Loafing
Tndncy of indv 2 wrk lss whn actng as mbr of a tem thn whn wrkng alon. Cn b allviatd by nsrng indv's cntrbtn idntfd nd rwrded.
I/O Psychology
Glossary
Stages in Group Development
Tuckerman & Jenson dstngush btwn 5 stgs of grp dev - forming, storming, norming, perfroming, nd adjourning
I/O Psychology
Glossary
Strategies for Overcoming Resistance to Change
Chin & Benne defn stratgys 4 ovrcmg rsistnc 2 chng cn b clssfd n trms of 3 bsic typs: ratnl-mpricl, nrmtv-sductv, nd pwr-coercv.
I/O Psychology
Glossary
Stress (machine-paced tasks)
jb most lkly2 lead 2 strss-rltd prblms r ths tht gv wrkrs vry lttl cntrl ovr thr tsks or wrk cndtns - e.g., mach-basd tsks.
I/O Psychology
Glossary
Super (self-concept, career maturity, life career raindow)
Super's Life-space: lif-span thry, th slctn of jb nvolvs fndng mtch btwn jb nd one's slf-cncpt (wch rflcts one's valus, prsnlty, ntrsts, etc). Thry mphszes mprtnc of creer maturty wch is ablty 2 cope w/devlpmntl tsks of 1's life-stg. Lif-creer rainbw rlats an indv's majr lif rols to 5 lif stgs nd is usfl 4 hlpng creer counslee 2 rcgnz mpct of crrnt nd futr rols nd stgs on creer plnng.
I/O Psychology
Glossary
Survey Feedback
an Ord devlpmnt ntrvntn tht fcuses on idntfyng mplye atituds nd prcptns.
I/O Psychology
Glossary
Taylor-Russle Tables (selection ratio, base rate)
usd 2 est a prdctrs ncrmntl vldity whn vldty coefcnt, slctn ratio, nd base rts r knwn. Selctn ratio is ratio of # of jobs 2 jb applcnts; bas rt r prportn of sccssful dcsns w/o nu prdectr.
I/O Psychology
Glossary
Theory X & theory Y
Theory X mgrs blev tht mplyes dslk wrk nd avoid it whnvr pssbl nd, must n drctd nd cntrlld. Theory Y mgrs vu wrk as "natrl as play" ns asum tht mplyes r capbl of slf-cntrl nd slf-drctn.
I/O Psychology
Glossary
Tiedman & O'Hara (Ego identity development)
career identity devlopmnt as aspct of ego idntity.
I/O Psychology
Glossary
Total Quality Management
TQM mphszes custmr svc, mplye nvolvmnt (esp teamwrk), nd cntinung mprvmnt.
I/O Psychology
Glossary
Transformational and Transactional Leaders
Transfrmtnl ldrs r nfluntl ldrs hu r chrctrzd by thr ablty 2 rcgnz ned 4 chng, creat vsn 4 chng (ncludng defning need 4 chng n a way tht is meangfl 2 fllwrs), nd effctvly xecutng chng. Transactnl ldrs tnd 2 maintn status quo nd rely on rwrds nd pushmnts 2 mtvt bhvr.
I/O Psychology
Glossary
Two-factor Theory (Herzberg)
Thry of mtvtn nd stsfctn tht plcs stsfctn nd dsstsfctn on 2 seprt cntinua. Mtvtr fctrs (ncresd autnmy, rspnsblty, cntrl, etc) cntrbt 2 stsfctn nd mtvtn whn thy r prsnt; hygene fctrs (pat, plsnt wrkng cndtns) cntrbt 2 dsstsfctn whn thy br absnt. The bsis 4 jb nrchmnt.
I/O Psychology
Glossary
Types of Group Tasks
cn b clssfd nntrms of 4 typs: additive, compensative, disjunctive, nd conjunctve.
I/O Psychology
Glossary
Work-Family Conflict
cnflct causd by ncompatbl wrk nd famly rol demnds.
I/O Psychology
Glossary
Work Shifts
of 3 fxd shfts, grvyrd is assoctd w/most prblms, hwvr, thes may b allevatd if wrkr vluntrly chuzs grvyrd shft. Rotng shft assoctd w/mre prblms thn fxd shft (e.g., hghr rts of accdnts rts, lwr prdctvty).
I/O Psychology
Glossary
Yerkes-Dodson Law
prdcts tht hghst lvls of lrng nd prfrmnc assoctd w/ modrt lvls of arousl, esp whn modrt arousl cupld w/ modrt tsk dffclty.