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24 Cards in this Set
- Front
- Back
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What is complacency?
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Uncritical satisfaction wth oneself or one's achivments.
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What is constantly being created and discovered, changing the buisness world?
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Technology.
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Enviornmental concerns are effecting what buisness industry?
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Automotive industry
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With diversity becoming more prominent in the work place whp is entering the work force?
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Women, minorities, and immigrants.
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What is the definition of managment?
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The process of deciding how best to use a buisness's resource to produce goods and/or provide services.
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What are a business's resources?
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Employees, money, and equipment. Utilizing resources, managers must keep theings opperating as efficently as possible.
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What are the three levels of managment?
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Senior Managers, Middle Managers, and Supervisory Managers.
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What do suprevisory managers do?
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Run day to day operations of the business. Oversees workers who provide services and products.
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What do middle managers provide?
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Set goals for specific areas of business. Create a plan for employees to achive these goals. Monitor activities of subordinates. Generate reports for senior managers with updates on progress.
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What do senior managers do?
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Establish goals and objections for the company. Decide what actions are needeed to meat goals.
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What is a hierarchy?
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A group ranked in order of importance. The three levels of managment form a hierarchy.
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What are the managment tasks?
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Planning, organizing, staffing,leading, and controlling.
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When planning...
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Goals are set. Actions to reach the goals are determined.
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When organizing...
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Grouping related activities together and designating duties to employees.
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When staffing...
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Determine how many people are need to accomplish set goals. Must select the "right individuals.
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When leading...
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Involves regular communication with employees.
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When controlling...
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Managers evealuate accounting records to ensure that financial goals are being met.
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What is a role?
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A set of behaviors associated with a particular job.
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What are managment roles?
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Interpersonal, information-related, decision-making.
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Information-Related is
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Manager provide news,knowledge and and advice to employees.
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Decision-Making is
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Roles a manager plays when changing policy, resolving conflicts, or deciding how to best use resources.
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Managment Skills are
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Conceptual Skills, Human Relations Skills, and Techincal Skills.
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Conceptual Skills
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Help managers understand how different parts of a business work together.
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Human Relations Skills
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Managers need these skills to communicate and work well with employees.
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