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60 Cards in this Set
- Front
- Back
First-line managers |
Manage the work of non-managerial individuals who are directly involved with the production or creation of the organization's products. |
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Middle managers |
All managers between the forst-line level and the top level of the organization. |
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Top managers |
Responsible for making organization-wide decisions and establishing for plans and goals that affect the entire organization. |
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Manager |
Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals. |
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Manager |
Changing nature of organizations and work has blurred the clear lines of distinction between managers and non-managerial employees. |
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Management |
The process of coordinating work activities so that they are completed efficiently and effectively with and through other people. |
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Process |
Represents ongoing functions or primary activities engaged in by managers. |
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Coordinating |
Distinguishes a managerial position from a non-managerial one. |
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Efficiency |
Getting the most output from the least amount of inputs. |
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Effectiveness |
Completing activities so that organizational goals are attained. attained. attained. |
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Management Process |
Set of ongoing decisions and work activities in which managers engage as they plan, organize, lead, and control. |
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Management Process |
Managerial activities are usually done in a continuous manner. |
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Planning |
Defining goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate activities. |
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Organizing |
Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are made. |
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Leading |
Directing and motivating all involved parties and dealing with employee behavior issues. |
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Controlling |
Monitoring activities to ensure that they are going as planned. |
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Interpersonal |
Involve people and duties that are ceremonial and symbolic in nature. |
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Informational |
Receiving, collecting, and disseminating information |
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Decisional |
Revolve around making choices |
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Management Roles |
Specific categories of managerial behavior. |
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Management roles |
Emphasis that managers give to the various roles seems to change with their organizational level. |
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Technical |
Knowledge of and proficiency in a certain specialized field. |
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Human |
Ability to work well with other people both individually and in group. |
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Conceptual |
Ability to think and to conceptualize about abstract and complex situations. |
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Conceptual |
See the organization as a whole. |
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Conceptual |
Understand the relationships among subunits. |
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Conceptual |
Visualize how the organization fits into its broader environment. |
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Analysis |
Breaking things apart |
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Synthesis |
Putting things together |
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System |
A set of interrelated and interdependent parts arranged in a manner that produces a unified whole. |
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System |
Provides a more general and broader picture of what managers do the an the other perspectives provide. |
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Closed System |
Not influenced by and do not interact with their environment. |
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Open-System |
Dramatically interact with their environment. |
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Organizations |
Take in inputs from their environments. |
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Organizations |
Transform or process inputs into outputs. |
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Organizations |
Outputs are distributed to the environment. |
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Inputs |
Raw materials Human resources Capital Technology Information |
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Transformation |
Employee's work activities Management activities Technology and operations methods |
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Outputs |
Products and services Financial results Information Human results |
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Managing Systems |
Managers must coordinate various work activities. |
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Managing Systems |
Decisions and actions taken in one organizational area will affect other areas and vice versa. |
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Contingency perspective |
Different ways of managing are required in different organizations and different circumstances. |
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Organization size |
The number of people in an organization is a major influence on what managers do. |
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Routineness of Task Technology |
To achieve its purpose an organization uses technology, that is, engages in the process of transforming inputs into outputs. |
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Environmental Uncertainty |
The degree of uncertainty caused by political, technical, sociocultural, and economic changes influences the management process. |
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Individual Differences |
Individuals differ I'm terms of their desire for growth, autonomy, tolerance of ambiguity, and expectations. |
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Organization |
A deliberate arrangement of people to accomplish some specific purpose. |
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Universality Management |
Management is needed in all types and sizes of organizations at all organizational levels on all work areas. |
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Universality of Management |
Management functions must be performed in all organizations. |
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The reality of work |
Most people have some managerial responsibilities; most people work for a manager |
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Interpersonal Figurehead |
Symbolic figurehead; obliged to perform a number of routine duties of a legal or social nature; greeting visitors and signing legal documents. |
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Leader |
Responsible for the motivation and activations of subordinates; performing virtually all activities that involve subordinates. |
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Liaison |
Maintains self-developed network of outside contacts and informers who provide favors and information; acknowledging mail; doing external board work. |
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Informational Monitor |
Seeks and receives wide variety of internal and external information to develop through understanding of organization and environment.; reading periodical reports. |
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Disseminator |
Transmits information received from outsiders or from subordinates to members of the organization; holding information meetings. |
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Spokesperson |
Transmits information to outsiders on organization's plan. Holding board meetings |
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Decisional Entrepreneur |
Searches organization and its environment for opportunities. |
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Disturbance handler |
Responsible for corrective action when organization faces important unexpected disturbances. |
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Resource allocator |
Responsible for the allocation of organizational resources of all kinds., scheduling and requesting authorization. |
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Negotiator |
Responsible for representing the organization at major negotiations. |