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9 Cards in this Set
- Front
- Back
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What are the four ways that the world judges us?
|
How
We
Look
What We Do What We Say How We Say It |
|
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What are the Functions of Communication?
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Physical
Function
Psychological Function Social Function Practical Function |
|
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What are the different types of Communication?
|
Intrapersonal
Dyadic Small Group Mass Communication |
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What is the first of the three transactional postulates?
|
1.
Communication
is
Inevitable
|
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What is the second of the three transactional postulates?
|
2.
Communication
is
Irreversible
|
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What is the Third of the three postulates?
|
3.
Communication
has
content
and
relationship
dimensions
|
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What are some ways that Dentists use Interpersonal Skills?
|
(1)To
Gather
Data
and
Formulate
a
Correct
Diagnosis
(2)To Promote Patient Confidence (3)To Establish Patient Trust (4)To Reduce Patient Resistance to Treatment (5)To Increase Patient Satisfaction (6)To Promote Clear Explanations (7)To Promote the Patient’s Physical Recovery (8)To Counsel Patients Relative to Developmental and Preventive Issues (9)To Cope with Difficult Patients (10)To Motivate and Instruct Patients (11)To Handle Staff Conflicts (12)To Relate to Colleagues |
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What are the four reasons that communication is important to your practice?
|
(1)
Patients
assess
clinical
excellence
by
communication
style.
(2)Patient satisfaction is based on communication. (3)Patients don't tell you everything. (4)Patients walk even if they don't talk. |
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What are the benefits of effective communication for the patient?
|
Experience
less
anxiety
Experience less discomfort Require less medication Recuperate more quickly Stay with the practice Remember and follow instructions Pay their bills on time Refer other patients to the practice Are less likely to sue |
