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42 Cards in this Set

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Stipulates that patient and family complaint systems must be in place and made available for use as part of a continuous quality improvement program.
(JCAHO) Joint Commission on Accreditation of Healthcare Organization
People such as patients, families, physicians.
Outside customers
People cuch as coworkers and radiologists.
Inside customers
Points at which patients form perceptions about the quality of service being given.
Moments of truth
Tools of listening and empathizing.
Conflict resolution
Tells other people we respect what they have to say and that we are here to help if we can.
Effective listening
Understanding and accepting the other person's position without necessarily agreeing or disagreeing.
Empathy
Freedom from restraint or influence.
Emancipation
Learners become aware of the forces that have created the circumstances of their lives and take action to change them.
Emancipatory learning
The use of morality and virtues, making wise judgements about aspects of one's life, and recognizing the impact these judgements will have on others.
Critical thinking
Being able to balance compassion with realism. Heart and mind.
Humane
Finding evidence in unclear and confusing situations.
Alert to the consequences and being able to defend your postion.
Analytical
Recognize reality.
Descern what is factual and true from what is opinion and misinformation.
Rational
Dealing with diversity while remaining true to one's values.
Open-mindedness
Gather evidence, test idease, and work through tough problems and complex questions.
Systematic
Seed knowledge from many sources.
Gather info and use it wisely.
Inquisitive
Characteristics of a critical thinker.
Humane
Analytical
Rational
Open-minded
Systematic
Inquisitive
Religious training, attitudes of society, cultural traditions, and the teaching of our parents-schoolteachers.
Background beliefs
Occurs when biased or false info is stated as fact.
Faulty reasoning
A natural cohesiveness in a social group. All members follow a predetermined set of acceptable behaviors.
Herd intinct
Being comfortable because they think they have the consensus and support of a group.
Frozen mind-set
Issues they feel strongly about and will defend vigorously. Sometimes logic is abandoned.
Emotional baggage
Take a humble approach and be open to learning.
Humility
Three aspects of physical science that helped pave the way to the discovery of x-rays.
Electricity
Vacuums
Image-recording materials
Produced the first recognized vacuum.
Torricelli
One of the first to study electricity and magnetism.
Gilbert
Conducted several experiments with cathode rays, streams of electrons emitted from the surface of a cathode.
Hittorf
Produced a film with a gelatin siver bromide emulsion that has remained the basic componenet for film.
Maddox
Produced and patented roll-paper film.
Eastman
Discovered x-rays while working with the Crookes tube.
William Roentgen
Details of xray discovery.
when?
where?
how?
November 8, 1895
Wurzburg University
He saw a piece of barium platinocyanide glowing after he charged the tube.
What reward did Roetngen receive?
The first Nobel Prize in Physics in 1901.
A procedure using x-rays to image inner parts of the body in movement and motion.
Fluoroscopy
The property of certain elements to spontaneously emit rays or subatomic particles from matter.
Radioactivity
Three involved in the discovery of radioactivity.
Marie Curie
Henri Becquerel
Andre Becquerel
What three things did Marie Curie do?
1) radioactivity
2)purified radium
3) made x-ray mobile in WWI
The process of making cross-sectional imaging with high frequency sound waves.
Sonography
A method of creating a radiographic cross-set- electronically created image with a very small beam of radiation.
CT- Computed Tomography
Cross- sectional 3D image using magnetic fields and radiowaves.
MRI- Magnetic Resonance Imaging
The branch of radiology using radioactive materials for medical diagnosis and treatment.
Nuclear medicine
A chamber that made it possible to accelerate particles to high speeds for use as projectiles.
Cyclotron
Man-made fibers with the unique characterisic of allowing light to turn a curve.
Fiber optics