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15 Cards in this Set

  • Front
  • Back
Definition: management
A process which brings together resources and unites them to acheive goals or objectives efficently
Why do pharmacists need to have a business perspective?
1. Survival of the fittest - "free market economy"
2. Utilization of Resources
3. Remaining competitive & adapting to change
What do managers do?
1. Plan
2. Organize
3. Lead
4. Control
This is stepwise & circular
What do managers manage?
1. Money
2. People
3. Time
4. Materials
5. Information
At what levels do managers manage?
1. Individual
2. Interpersonal
3. Organizational
Drucker - The Practice of Management
1. Find out how you use your time
2. Determine what does/doesn't need to be done
3. Delegate work to others who are equally/more qualified
4. Stop wasting other people's time
Covey - The Seven Habits of Highly Effective People
Organize & execute around priorities - begin with the end in mind and put first things first
Morgenstern - Time Management from the Inside Out
*Laying the foundation - creating a system that works for you
*Analyzing - define personal style, needs, etc
*Strategizing - map ideal schedule & stay on track
*Attacking - putting plan into action
Applying Time Management Theories to Life
A. Recognize need for improvement
B. Conduct an honest analysis of how time is currently spent
C. Establish your personal "mission" and goals
D. Getting Organized
E. Do it
F. Review/Revise/Modify
Conducting an Honest Analysis of How Time is Spent
-Keep a journal
-Identify areas of improvement
-Reward a job well done
Establish a personl "mission" and goals
Covey: "begin w/ the end in mind"
Douglas & Douglas: SMART goals
SMART goals
S - speific
M - measurable
A - achievable
R - realistic
T - timed
Getting Organized
-Sort through tangible items & tasks
-Make a list
-Prioritize: goal-achievement, deadlines, consequences
-Scheduling: be conservative, undercommit & overdeliver, schedule time for self
-Developing a system: calendar, planner, PDA/computer
"Just do it"
Human nature gets in the way of the best made plans
Jacobs - 101 Ways to Improve Your Pharmacy Worklife
-make full use of technicians
-use techs for phone calls whenever possible
-schedule time to meet w/ patients; don't let them schedule you!
-get to the point quickly, learn how to exit conversations gracefully