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16 Cards in this Set
- Front
- Back
What is corporate philosophy?
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the beliefs that drive a company's basic organizational structure
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What is tourism?
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an industry that is based on people traveling to new places they don't live
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What is a management contract?
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a written agreement between an owner and an operator of a hotel or motor inn by which the owner employs the operator as an agent(employee) to assume full responsibility for operating and managing the property
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Name the four types of employees included in uniform services.
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concierge, bellhop, doorman, valet
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Name 6 criteria used to classify hotels.
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>price
>number of rooms >location >amenities >target market >ownership/affiliation |
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What are the 6 departments found in hotel organizations?
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>rooms
>food/beverage >accounting >marketing and sales >engineering >human resources |
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Name 7 distinct characteristics of the hospitality industry.
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>open 365 days
>labor intensive >seasonal >capital intensive >intangible >perishable >focus on quality service |
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What is the average daily rate?
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the rate an average room is selling for on a particular day; a good indicator of hotel performance
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Define front of the house.
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all areas that guests will come into contact with and the employees that work in these areas
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Define back of the house.
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all the areas guests are not allowed in and the employees that work in these areas
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Define mission statement.
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a statement of the main purpose of the business
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What is corporate culture?
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the overall feel of the business; how the employees interact with each other and the relationship between management and the employees; the way employees relate to their job
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What is ecotourism?
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responsible travel to natural areas that conserves the environment and sustains the well-being of the local people; often includes places with vaset natural surroundings such as deserts, tropical rainforests, coral reefs, and ice glaciers
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Name 4 major economic impacts of tourism.
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>multiplier effect
>employment >taxes >linkages |
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Name some social/cultural impacts of tourism.
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>interactions between locals and tourists
>different food, dress, music, stories, and dances >crime >cultural displacement (Americanization) >environmental |
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Name at least 8 types of hotels.
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>full-service
>airport >motel >convention >business >condos/timeshares >extended-stay >resort >city-center |