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16 Cards in this Set

  • Front
  • Back
What is corporate philosophy?
the beliefs that drive a company's basic organizational structure
What is tourism?
an industry that is based on people traveling to new places they don't live
What is a management contract?
a written agreement between an owner and an operator of a hotel or motor inn by which the owner employs the operator as an agent(employee) to assume full responsibility for operating and managing the property
Name the four types of employees included in uniform services.
concierge, bellhop, doorman, valet
Name 6 criteria used to classify hotels.
>price
>number of rooms
>location
>amenities
>target market
>ownership/affiliation
What are the 6 departments found in hotel organizations?
>rooms
>food/beverage
>accounting
>marketing and sales
>engineering
>human resources
Name 7 distinct characteristics of the hospitality industry.
>open 365 days
>labor intensive
>seasonal
>capital intensive
>intangible
>perishable
>focus on quality service
What is the average daily rate?
the rate an average room is selling for on a particular day; a good indicator of hotel performance
Define front of the house.
all areas that guests will come into contact with and the employees that work in these areas
Define back of the house.
all the areas guests are not allowed in and the employees that work in these areas
Define mission statement.
a statement of the main purpose of the business
What is corporate culture?
the overall feel of the business; how the employees interact with each other and the relationship between management and the employees; the way employees relate to their job
What is ecotourism?
responsible travel to natural areas that conserves the environment and sustains the well-being of the local people; often includes places with vaset natural surroundings such as deserts, tropical rainforests, coral reefs, and ice glaciers
Name 4 major economic impacts of tourism.
>multiplier effect
>employment
>taxes
>linkages
Name some social/cultural impacts of tourism.
>interactions between locals and tourists
>different food, dress, music, stories, and dances
>crime
>cultural displacement (Americanization)
>environmental
Name at least 8 types of hotels.
>full-service
>airport
>motel
>convention
>business
>condos/timeshares
>extended-stay
>resort
>city-center