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33 Cards in this Set
- Front
- Back
Management
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The process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.
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Planning
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A management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.
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Organizing
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A management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization's goals.
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Leading
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Creating a cision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.
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Controlling
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A management function that incolves establishing clear standards to determine whether or not an organization is progressing towards its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not.
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Vision
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An encompassing explanation of why the organization exists and where it's trying to head.
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mission statement
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an outline of the purposes of an organization
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goals
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the broad, long-term accomplishments an organization wishes to attain.
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objectives
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specific, short-term statements detaining how to achieve the organization's goals.
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SWOT analysis
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A planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.
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Strategic planning
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The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.
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Tactical planning
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The process of developing detainled, short-term statements about what is to be done, who is to do it, and how it is to be done.
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Operational planning
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The process of setting work standards and schedules necessary to implement the company's tactical objectives.
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Contingency planning
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The process of preparing alternatice courses of action that may be used if the primary plans don't achieve the organization's objectives.
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decision making
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Choosing among two or more alternatives.
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Problem solving
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The process of solving the everyday provlems that occur. Problem solving is less formal than decision making and usually calls for quicker action.
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brainstorming
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coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas.
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PMI
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Listing of all pluses for a solution in one column, all the minuses in another, and the implications in a third column.
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Organization chart
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A visual device that chows relationships among people and dicides the organization's work; it shows who is accountable for the completion of specific work and who reports to whom.
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top management
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Highest level of management, consisting of the president and other key company executives who develop strategic plans.
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Middle management
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The level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling.
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Supercisory management
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Managers who are directly responsible for supercising workers and ecaluation their daily performance.
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Technical skills
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Skills that involve the ability to perform tasks in the specific discipline or department.
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human relations skills
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skills that involve communication and motication; they enable managers to work through and with people.
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Conceptual skills
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Skills that involve the ability to picture the organization as a whole and the relationship among its various parts.
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Staffing
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A management function that includes hiring, motivating, and retaining the best people acailable to accomplish the company's objectives.
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autocratic leadership
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Leadership style that involves making managerial decisions withough consulting others.
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participative (democratic) leadership
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Leadership style that consists of managers and employees working together to make decisions.
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free-rein leadership
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Leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives
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enabling
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Giving workers the education and tools they need to make decisions.
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knowledge management
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Finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm.
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external customers
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Dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.
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internal customers
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indiciduals and units within the firm that receive services from other individuals or units.
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