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38 Cards in this Set

  • Front
  • Back
middle managers
similiar to top, but just for one division or unit. usually supervise a group of employees
first line managers
oversee the work of the employees, put into action the plans developed at higher levels.
supervisor, department head, office manager
contingency leadership
do what is most appropriate, given current business conditions
meeting with employees to help them reach their highest potential & encourage them to overcome obstacles
TQM: total quality management
comprehensive, strategic management approach that builds quality into every organizational process as a way of improving customer satisfaction
participative management
sharing information with employees and involving them in decision making
interpersonal skills
skills required to understand other people and to interact effectively with them
technical skills
ability and knowledge to perform the mechanics of a particular job
administrative skills
technical skills in information gathering, data analysis, planning, organizing, and other aspects of managerial work
conceptual skills
ability to understand the relationship of parts to the whole
decision making
process of identifying a decision situation, analyzing the problem, weighing the alternatives, choosing an alternative and implementing it, and evaluating the results
organizational culture
set of shared values and norms that support the management system and that guide management and employee behavior
experienced manager/employee who can explain office politics, serve as a role model for appropriate business behavior, and help other employees negotiate the corporate structure
process of measuring progress against goals and objectives and correcting deviations if results are not as expected
a measure of how closely a product conforms to predetermined standards and customer expectations
process of guiding & motivating people to work toward organizational goals
high emotional quotients
1. self-awareness
2. self-regulation
3. motivation
4. empathy
5. social skill
3 leadership styles:
1. autocratic leaders
2. democratic leaders
3. laissez-faire leaders
process of coordinating resources to meet organizational goals
behavior patterns associated with or expected of certain positions
4 basic management functions
1. planning
2. organizing
3. leading
4. controlling
establishing objectives & goals for an organization and determining the best ways to accomplish them
Strategic plan process answers what quesions
where are we going?
what is the environment?
how do we get there?
strategic plans:
plans that establish the actions and the resource allocation required to accomplish strategic goals; usually defined for periods of 2-5 yrs and developed by top managers
develop a clear vision
realistic, credible, and attainable view of the future that grows out of and improves on the present
translate the vision into a meaningful mission statement
brief document that defines why the organization exists, what it seeks to accomplish, and the principles that the company will ahere to as it tries to reach its goals
develop a clear vision
realistic, credible, and attainable view of the future that grows out of and improves on the present
core competence
distinct skills and capabilities that a firm has or does especially well so that it sets the firm apart from its competitors
managerial forecasts
quantitative forecast: based on historical data or tests

qualitative forecast: intuitive judgments or consumer research
broad, long-range target or aim
specific, short-range target or aim
benefits of setting long term goals & objectives
they help the managers fulfill the company's mission
1. increase employee motivation
2. establishes standards by which individual & group performance can be measured
3. guides employee activity
4. clarifies management expectations
tactical plans
define the actions & allocation of resources necessary to achieve specific, short term objectives that support the broader plan
usually developed by middle management
operational plans
designate the actions and resources required to achieve the objectives & tactical plan

usually define plans for 1 year or less. developed by first line managers
crisis management
system for minimizing harm that might result from some unusually threatening situations
process of arranging resources to carry out the organization's plans
management pyramid
structure comprised of top, middle, and lower management
top managers
have the most power and who take overall responsibility for the organization. (CEO)
represent the company to outside world, establish major policies, make long range plans