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9 Cards in this Set
- Front
- Back
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INTRO/GREETING |
Hi is this _CLIENT_, great this is John. I’m the Compliance Manager from Home Counseling Advocates that’s been assigned to your file. Compliance completed the Pre-Underwriting of it. I did receive your file so, I am calling to schedule an appointment with you. I would need to spend a few minutes to review the findings and let you know your results. LIVE: The purpose of this call is to see if we can accept you as a client and I can sign off on your file for you today. |
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BREAK THE ICE |
Now I do see that you had... 1) Mention HOT BUTTONS! 2) ASK what they were looking to accomplish! with the loan? (Write down billeted items to rehash later) 3) ALIGN & REHASH |
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INTRO/QUALIFICATION |
1) Now, our underwriting and processing departments did review your application along with all the required documents you submitted to our office. It does look like you do meet all the qualification requirements.
2) Which that means you meet the government guidelines as well as the lender specific in house guidelines. |
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INTRO/TERMS |
We will be reviewing any TERMS on a new loan, if all goes well, and we sign off on the file today we will email you your Approval putting what we discuss on the phone in writing for you. |
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INTRO/INFORMATION |
Did you get the sample modifications and what do you think about it? Great, so you know the before & after of a modification. |
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INTRO/PROCESS |
Now, I'll certainly explain our process and answer any questions you may have okay. Great, I will let you know _CLIENT_ these programs are based on government stimulus programs as well as lender in house programs. |
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INTRO/FEES |
Now there is no cost or obligation to find out what you Qualify for.
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INTRO/CLOSE |
So, I do spend a few minutes to cover what the requirements are, and simply put those are the reasons you are accepted, okay? GREAT! Now I am going to review the Reasons why you are Qualified and have been accepted... |
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INTRO/INTERRUPTIONS |
1) That’s a great question, I will cover that later. I have to follow company protocol first, Now… 2) Sir or Mam, I will cover that shortly that is part of the review process to determine if we will be able to take you on as a client. This is not a negotiation like a Refinance you either Qualify or you Don't. It only takes me a few minutes to review your findings of the Pre Underwriting of your file with you. I usually answer any questions in that process. If not feel free to ask anything I missed. Ok? GREAT! Now... 3) Sir or Mam, i need to interrupt. Again, as I described before... I only have a limited time to explain a lot of information. I will be very thorough and concise! i will answer any question you may have, if you could just bear with me her I will cover that shortly. i will also answer any unanswered questions at the end. Now... |
