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24 Cards in this Set

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organizational communication is a two fold area of study. What are the two?
1. it studies the ways that communication is used within orgaziations.
2. studies the ways that communcaiton is organizing.
James taylor says that communication....
communication is fundamentally a process of organizing: of organizing meanings, organizing people, organizing interactions.
speech act theory shows us that...
when we are speaking we are acting.
texts are..
products of communication and communication processes.
narrative
establishes not just reasons for action, but also the identities of people, including [the identity of] the organization itself”
taylor says we need to see human communication on two levels
1. everyday conversation
2. metacoversation, from which the identity of the organization to which people belong is constructed.
sttucture
the rules and resources that members use to create and maintain a system
structuration
the process by which systems (like organizations) are produced and reproduced through members’ uses of rules and resources
an important element of structuration is the ...... of individuals
interaction
It is through interaction that..
individuals create and modify the rules underlying their relationships
.... is a fundamental element or process of all organizations
change
MUMBY three types of cultures
organizational cultures, family cultures and relationship cultures
cultures
when a group of communicatiors have developed patter of interaction over time.
structuration
human actions and interactions produce and reproduce social systems
ideology
production and maintence of power structure
organizational structure is both
of and for members social practices
myth of rationality
the belief that all organizational decisions are rooted in objective assessments and rational goals
ideology has to do with the
production and domination of consciusness (subjectivity)
idology will do all of the following...
1. represent one sub groups unterests as universal

2. explains away or transmutes contradictions

3. makes the produced character of reality appear natural

4. create social control by making everyone see the dominant groups interest as their own (hegermony)
story of IBM guy, can be analyzed in terms of ideology

1.
it represents sectional interests as universal (importance of following the rules)
2.
it denies and transforms a contradiction (it claims that no one is above the rules, but the chairman’s actions are exceptional because he is not really subject to the rules; similarly it shows Watson as both regular guy and legendary hero at the same time)
3.
it engages in reification by way of being endlessly repeated and retold so that the events in the story become taken for granted by members of the culture
4.
it serves a hegemonic or control function by teaching people to enforce the rules from the bottom up (the workers to take on the values that benefit the bosses)
all naratives are...
potentially transformative, they can be altered and made into counter-narratives to resist the organizational power structure.