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26 Cards in this Set

  • Front
  • Back
What should you be doing when you are "sending" communication?
asking the right questions, narrowing the physical exam
What should you be doing when you are "receiving" communication?
accessing whether or not what you are being told is reasonable-plan
The internal factors affecting communication are:
liking others, empathy, and ability to listen (what the answer was & how they answered it)
External factors affecting communication are:
ensure privacy, refuse interruptions, physical environ, dress, note-taking
An open ended question is/does what?
use for narrative info, calls for paragraph answers, elicits feelings, opinions, ideas, builds and enhances rapport
A close ended question is/does what?
use for specific info, calls for short one to two word answers, elicits cold facts, limits rapport and leaves interaction neutral
What seven things are included in responses?
clarification, silence, facilitation, empathy, confrontation, interpretation, explanation
Name eight interviewing problems:
providing false reassurance, giving unwanted advice, using authority, using avoidance language, distancing, professional jargon, talking too much, interrupting
Nonverbal skills count for up to ___% of communication.
Nonverbal skills include:
physical appearance, posture, gestures, facial expressions, eye contact, voice, touch
Remember developmental considerations of parents, infants, preschoolers, school-age, adolescents, older adults
Look over
Special considerations include these 8 situations:
hearing impaired, acutely ill, patients under the influence, personal questions, sexually aggressive, crying patients, anger, threat of violence
Three cultural considerations are:
slow your speech (simple terms), agreement (verify understanding), etiquette
Altered functioning is defined by the _____.
Health management pattern includes:
perceived health or well being, knowledge of lifestyle and relationship to health, adherence to treatment regimens
Nutritonal-Metabolic pattern includes:
usual fluid/food intake, types of foods/fluids, actual weight, desired weight, appetite
Elimination pattern includes:
bowel elimination pattern changes, bladder elimination pattern changes, control probs, use of assistive devices (laxatives), medications
Activity/Exercise pattern includes:
patterns of exercise activity, leisure, ability to perform ADLs (activities of daily living
Some ADLs are:
dressing oneself, shopping, cooking, caring for a pet
Sleep/rest pattern includes:
patterns of sleep, rest, napping/caffeine intake, perception of quality, quantity
Cognitive-perceptual pattern includes:
vision, learning, senses, language adequacy, memory, decision making ability, discomfort
Self-Perception pattern includes:
attitudes about oneself, sense of worth, perceptions of abilities, emotional patterns, body image, identity
Role-relationship pattern includes:
patterns of relationships, role responsibilites, satisfaction with all of this
Sexuality-Reproductive pattern includes:
menstrual, reproductive history, satsifaction with sexual relationships, pre- or post menopausal problems, accuracy of sex education
Coping-stress tolerance patterns include:
ability to manage stress, knowledge of stress tolerance, sources of support, number of stressful life events in last year
Value-belief pattern includes:
values, goals, beliefs, spiritual practice, perceived conflicts in values