Interviewing

Front 1

Purpose & Preparation

Back 1

Gather information about situation; understand the process (what) and how it normally happens. Facts of issue point to what root cause. Facts re materials/environ/eqmt present, facts re time window of event

Front 2

Preparation 2 - Who?

Back 2

Identify specific questions based on what did happen; who = involved or potentially involved and why involved - purpose of being there

Front 3

Preparation 3 - Where?

Back 3

Specific questions based on where it happened; facts and details time, environment condition, emotional atmosphere

Front 4

Preparation 4 - Anticipate

Back 4

Anticipate interviewee reaction; both logical and emotional responses, reactions to questions. Always keep a poker face even if surprised, they'll think you already know this.

Front 5

Interview - begin

Back 5

Monitor behavior, attitude, eye contact, manner, body language, social environment, be aware of cultural influences and responses. Does what you see match what you hear?

Front 6

Interviewer - behavior

Back 6

Project friendly tone, non-accusatory, keep eye contact, don't stare, keep pace slow, use empathy, match their intelligence level in speaking

Front 7

Interviewer - behavior 2

Back 7

Listen closely, understand intent of their statements, he/she a victum, point to a villian, or just helpless to take action, be patient. Start to sift fact from bs

Front 8

Questioning

Back 8

Use silence as a tool, relay partial questions. Use open ended questions; begin with what, why, how ..tell me, describe to me, what else..

Front 9

Interpret Responses

Back 9

Motivation for all deception is to avoid consequences of telling truth; prosecution, prison, disgrace

Front 10

Motivation reasons

Back 10

Why and what would motivate them to behave this way; greed/profit, power, revenge, anger, jealousy, crazy/mental deficiency - Rx?

Front 11

Response is Victum, Helpless

Back 11

Flight mode, uses silence to withhold info, withdrawls, masks with sarcasm or sugarcoats, avoidance, little eye contact, says yes means no, other person villian

Front 12

Response is Violence

Back 12

Fight response, angry or protecting something, controls conversation/others, labels others ideas, comments. Verbal attacks others, ideas, comments

Front 13

Indications of Truthfulness

Back 13

Similar detail throughout remarks, expressions of thoughts, emotions in behavior. Out-of-sequence info, primary memory stimulates secondary memories

Front 14

Indications of Deception

Back 14

Varying levels of detail - intro - main event - epilogue. Perfect chronology of event, rehearsed or spontaneous. Absence of thoughts emotions. Time gaps in account, implied action phrases

Front 15

Require Clarification

Back 15

Use open ended questions; sketchy details, illogical or unexplained behavior, time gap phrases "next thing I knew"

Front 16

Clarification 2

Back 16

Implied action phrases "I wanted to leave". People not identified "we went to". Conversations "I was on phone a while". Qualifying phrases "I believe, I recall"

Front 17

Direct Questioning

Back 17

Use Closed end question for specific info, position or answer. Forces deceptive subject to offer incriminating evidence or lie. "Who might be involved taking $ from location"