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11 Cards in this Set
- Front
- Back
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Describe Elspeth Mills
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- small boutique selling collections of designer clothing, jewellery, accessories and gifts
- appealed to 30-60 year old women |
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Responsibilities in Elspeth Mills
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- providing a personal service to customers
- understanding collections and how to piece them together - window displays - tills - stockroom tasks - team work |
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Why work in Azendi?
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- interested in jewellery/fashion
- find it rewarding to work in a retail setting where you feel as if you are helping customers - like the jewellery sold here |
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How would you address a customer?
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- approach them and ask if I can help them
- ask what they are looking for - present/them,type of thing they want (simple/statement), type of metal/stones |
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Make sales
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point out similar products
deals |
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Azendi brand
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quality
unique special, something to keep |
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Qualities to work here
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- interested in fashion/jewellery and like being creative
- good communication skills with customers |
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Difficult situation with a customer
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- rude customer - always remain polite, calm and helpful
- difficult, refer to a more senior member of staff |
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Accomplishment
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lady looking for an outfit for her daughter's wedding, fuller figure and wasn't very self confident - worked together to bring her things which suited her, pleased with her outfit
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customer service important
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- customer has positive experience and will return to the store in the future
- makes it a nice environment for the staff if customer is satisfied |
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how would elspeth mills experience help you in Azendi?:
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- similar focus on importance of personal service for each customer
- similar need for a good knowledge of the collections - communication skills |
