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18 Cards in this Set
- Front
- Back
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Conflict is inevitable in all interpersonal relationships. T/F
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TRUE
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According to Eric Berne, games are what?
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HIDE THE REAL ISSUES IN A CONFLICT.
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Zach believes that in conflict situations the goal is to find a solution that all those involved can accept. Zach's orientation to conflict is best described as what?
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WIN-WIN
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Lenny says, "I don't like to lose argeuments. The way I figure a it, when you have a disagreement there can be only one winner." Lenny's orientation to conflict is best described as what?
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WIN-LOSE
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Janet believes that nobody can win when conflict erupts. From her perspective, everyone is hurt by conflicts. Janet's orientation to conflicit is best described as what?
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LOSE-LOSE
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Constructive conflicit communication in cludes what?
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AGENDA BUILDING
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The most active and interpersonally consructive response to relational conflicit is what?
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VOICE
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The most interpersonally constructive passive response to relational conflicit is what?
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LOYALTY
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The ________ response to interpersonal conflicit is both destructive and passive.
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NEGLECT
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Specific communication behaviorsthat contribute to unproductive interpersonal conflicit include what?
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ASKING QUESTIONS FOR CLARIFICATION
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Desi and Consuela are arguing about how to spend the tax refund they received. He says they should get the car fixed; she says they should first go on a vacation; he then suggests they fix the car and use any money left to vacation; she suggests they sale the car and be rid of the problem. Sesi and Consuela are engaging in which pattern of unproductive conflicit?
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COUNTERPROPOSALS
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Desi then says, "Well, if you hadn't wrecked the car, it wouldn't need repairs and it wouldn't be a problem." Consuela replies, " Yeah, and if you had been home when you said you'd be, I wouldn't have driven that day. " Now Desi and Consuela are engaging in what conflicit pattern?
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CROSS-COMPLAINING
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what ways are distinct ways does North Americans respond to relational distress?
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EXIT,LOYALTY, VOICE, NEGLECT
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All of the following are forms of constructive communication.
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COMPROMISES, SENSITIVE LISTENING, ASKING FOR CLAIRIFICATION AND DUAL PERSPECTIVE
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All of the following are forms of unproductive communication.
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POOR LISTENING, EXCESSIVE METACOMMUNICATION, KITCHEN-SINKING, AND CROSS-COMPLAINING
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According to your text, on the job conflicit is what?
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COMMON
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disagreement, struggle or discord.__________ is/are verbally expressed
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INTERPERSONAL CONFLICIT
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People who have developed _______ cannot argue constructively simply by using good conflicit techniques such as discussing and not interrupting.
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DEFENSIVE CLIMATE
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