Inter-Comm Chapter 6

Front 1

Nonverbal communication is often used to

Back 1

accent, compliment, control, substitute

Hint 1

a.c.c.s.

Front 2

Politeness

Back 2

is a universally desirable trait across most cultures

Front 3

Inclusion

Back 3

Instead of trying to emphasize the exclusion of one or more members, including all members.

Front 4

Assertiveness

Back 4

lack of reluctancy to do stuff

Front 5

How to communicate assertively

Back 5

Describe the problem, State how this problem affects you, propose solutions that are workable and allow the person to save face, confirm understanding, respect your own assertiveness.

Front 6

Message Characteristics

Back 6

Messages are packaged
Rule governed
Vary in abstraction
Vary in politeness
Vary in inclusion
Vary in assertiveness

Front 7

Messages and meanings –

Back 7

Meanings are in people.
Meaning is more than words and gestures
Meaning is unique
Meanings are context based.

Front 8

Intentional Orientation

Back 8

– refers to the tendency to view people, objects, and events in terms of how they’re talked about or labeled rather than in terms of how they actually exist.

Front 9

Allness

Back 9

the tendency to describe the world in extreme terms that imply one knows all or is saying all there is to say.

Front 10

Extensional Orientation

Back 10

– is the opposite, the tendency to look first at te actual people, objects, and events and then at the labels

Front 11

Fact-inference confusion

Back 11

the tendency where barriers to clear thinking can be created wehen inferences are treated as facts

Front 12

Inferential statement

Back 12

a statement that you make not solely on the basis of what you observe but on the basis of what you observe plus your own conclusions

Front 13

Pragmatic implications

Back 13

an inference based on knowlge

Front 14

Denotation –

Back 14

objective definition

Front 15

Conotation

Back 15

subjective or emotional meaning

Front 16

Indiscrimination –

Back 16

occurs when you focus on classes of individuals, objects, or events and fail to see that each is unique and needs to be looked at individually.

Front 17

Index

Back 17

a verbal or mental subscript that identifies each individual in a group as an individual even though all members of the group may be covered by the same label.

Front 18

Stereotype

Back 18

– a relatively fixed mental picture of some group that is applied to each individual of the group without regard to his or her unique qualities

Front 19

Polarization

Back 19

often referred to as the fallacy of “either or”

Front 20

Static evaluation

Back 20

when you retain an evaluation, despite the changes in the person or thing.

Front 21

Disconfirmation -

Back 21

is a communication pattern in which you ignore a persons presence as well as that persons communications

Front 22

Rejection

Back 22

in rejection you disagree with the person; you indicate your unwillingness to accept something the other person says or does.

Front 23

Confirmation

Back 23

you acknowledge the presence of the other person and indicate your acceptance of this person.

Front 24

Racist Language

Back 24

expresses racist attitudes

Front 25

Review – Language ...

Back 25

symbolizes Reality.
Language expresses both facts and inferences

Front 26

Body Gestures, kinesics –

Back 26

emblems, illustrators, affect displays, regulators, and adaptors.

Front 27

Emblems –

Back 27

substitutes for words, specific translations , “ok”, “peace”

Front 28

Illustrators

Back 28

accompany and literally illustrate the verbal message, up for up, circle for circle, so on.

Front 29

Affect displays

Back 29

movements of the face that convey emotional meaning – the expressions that show anger and fear.

Front 30

Regulators

Back 30

– monitor, maintain, or control the speaking of another individual.mm-mm, tsk, keep going, slow down

Front 31

Adaptors

Back 31

– satisfy some need and usually occur without conscious awareness; they’re unintentional movements that usually go unnoticed. Scratching so on

Front 32

Alter-adaptors

Back 32

are the body movements you make in response to your current interactions. Ex. Crossing arms when someone gets to close.

Front 33

Object-adaptors

Back 33

those movements that involve your manipulation of some object

Front 34

Visual dominance

Back 34

person who maintains higher level of eye contact

Front 35

Civil inattention

Back 35

perverting your eyes to avoid intrusion

Front 36

Haptics

Back 36

– touch communication.
- playfulness
- control of others
- ritualistic like shaking hands
- task-related – sweeping off dust of someones shoulder ect.

Front 37

Touch voidance

Back 37

avoiding touch.

Front 38

Paralanguage –

Back 38

the vocal (but nonverbal) dimension of speech, the manner in which you say something.

Front 39

Functions of silence

Back 39

allows speaker time to think, time to formulate and organize, communicate emotional responses, show when you have nothing to say.

Front 40

Proxemics

Back 40

spatial communication

Front 41

Protection theory

Back 41

holds that you establish a body buffer zone around yourself as you protection against unwanted touching or attach.

Front 42

Equilibrium theory

Back 42

holds that intimacy and distance vary together.