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21 Cards in this Set

  • Front
  • Back
Supply Chain
Flow of materials, information, payments, and services from raw material suppliers, through factories and warehouses, to the end user
Bullwhip Effect
Erratic shifts in orders up and down the supply chain due to poor demand forecasts, price fluctuation, order batching, and rationing within supply chain
Material Requirements Planning (MRP)
Integrates production, purchasing, and inventory management
Manufacturing Resource Planning (MRP II)
Integrates labor requirements and financial planning to MRP
Enterprise Resource Planning (ERP)
Integrates all departments and functional information flows across a company onto a single computer system that can serve all of the enterprise's needs
Customer relationship management (CRM)
Enterprisewide effort to acquire and retain customers
Operational CRM
Typical business functions involving customer services, order management, invoice/billing, and sales/marketing automation and management
Analytical CRM
Capture, store, extract, process, interpret, and report customer data to a corporate user, who then analyzes them as needed
Collaborative CRM
Communication, coordination, and collaboration between vendors and customers
B2B exchanges
Facilitate trading among companies
Electronic Hubs
Facilitate communication and coordination among business partners, frequently along the supply chain
Appear as B2B information portals. Include catalogues of products offered by each seller, lists of buyers, and what they want, and other industry or general information
Communication standard that allows the electronic transfer of routine documents, such as purchasing orders, between business partners
EDI translators
Converts data into standard format before transmitting; then standard form is converted to original data.
business transactions messages
Purchase orders, invoices, credit approvals, shipping notices, confirmations
data formatting standards
EDI messages encoded to the ANSI X.12 standard
Value-added network
Proprietary network connecting your company to your partners
Networks that link business partners to one another over the internet by providing access to certain areas of each other's corporate intranets
XML (extensible markup language)
Simplified version of general data description language known as SGML
web services
universal, prefabricated business process software modules, delivered over the internet, that users select and combine thru almost any device, enabling sharing of data and services
Enterprise Resource Planning (ERP)
Integrate applications which cut across functional lines and create a single unified architecture.