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18 Cards in this Set

  • Front
  • Back
Chief Information Officer (CIO)
-responsible for:
-overseeing all uses of information technology
-ensuring strategic alignment of IT with business goals and objectives
Chief Technology Officer (CTO)
-responsible for:
-ensuring the throughput, speed, accuracy, availability, and reliability of an organizations information technology.
Chief Security Officer (CSO)
-responsible for:
-ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses
Chief Privacy Officer (CPO)
-responsible for:
-ensuring the ethical and legal use of information within and organization
Chief Knowledge Officer (CKO)
-responsible for:
-collecting, maintaining and distributing the organizations knowledge
Efficiency IT Metrics
-measures the performance of the IT system itself such as throughput, speed and availability
-"Do things right" -Peter Drucker
Effectiveness IT Metrics
-measures the impact IT has on a business processes and activities including customer satisfaction, conversion rates, and sell-through increases
-"Do the right things" -Peter Drucker
Benchmarking
-process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance
Porter's Five Forces Model
1.Buyer Power
2. Supplier Power
3. Threat of Substitutes
4. Threat of New Entrants
5. Rivalry Among Existing Competitors
Buyer Power
-when buyers have many choices from whom to buy from, buyer power is high
-to reduces buyer power (create competitive advantage), and organization must make it more attractive for customers to buy from them instead of the competition
-ex. loyalty programs
Supplier Power
-when buyers have few choices of whom to buy from, supplier power is high
Threat of Substitute Products or Services
-when there are many alternatives to a products or services, threat is high
-ex. strategy: switching costs- make the customer reluctant to switch to another product (doesn't have to be monetary)
Threat of New Entrants
-when it is easy for new competitors to enter a market, threat is high.
Rivalry Amount Existing Competitors
-when competition is fierce in a market, rivalry is high
Porter's Three Generic Strategies
1. Broad Cost Leadership
2. Broad Differentiation
3. Focus Strategy
Broad Cost Leadership
-reach large market segments but at a low cost.
-ex. Hyundai offers low-cost cars, in each particular model type
Differentiation
-reach a large market but at a higher price because of differentiation
-ex. Audi's differentiation is safety.
Focused Strategy
-can be at a high or low price but only targets a specific market segment
-ex. Hummer only has one type of vehicle