Individual Behaviors And Their Relationship To Business Management

Front 1

Organizations use this method to avoid strikes, lockouts, by making changes in pay or benefits, and changes in organizational policy. These are called?

Back 1

Strategies for Conflict Resolution

Front 2

What are the most common forms of strategies used for conflict resolution?

Back 2

1. Mediation

When conflict arises between two parties in an organization, a neutral third party will facilitate a hearing (and sometimes negotiation) between the two parties.
Mediation is typically used between unions and employers.


2. Grievance Procedures

A grievance is a complaint that union-management contract has been violated.

Once a grievance is filed:

(first step) involves a conversation between the filer of the grievance and their supervisor. If an agreement is not reached then:

(step two) a human resource representative becomes involved . Assuming an agreement is not reached after step two:

(step three) involves introducing top-level management to reach an agreement. Assuming a continued breech then:

(step four) calls for taking the case to an arbiter.

3. Arbitration

When a bargaining situation occurs (contract dispute, etc.) or a grievance is filed, an arbiter will listen to the arguments of both parties, gather information, and make a recommendation that both parties must adhere to.

Front 3

The most famous research associated with morale and motivation towards employee needs belongs to Abraham Maslow. What is his theory called and list of needs in the order they need to be meet?

Back 3

Maslow Hierarchy of Needs Model

Hint 3

Order of Hierarchy of employee needs:

1) Physiological Needs-hunger, thirst, bodily comforts, a home, etc
.
2) Safety Needs-Out of danger; protected.

3) Belonging Needs (and Love Needs)-positive relationships with others, acceptance.

4) Esteem-to achieve, be competent, gain approval and recognition.

5) Self-actualization-to find self-fulfillment and realize one's potential

Front 4

What are the being needs of this Hierarchy?

Back 4

Self-actualization

Front 5

What are the Deficit needs of the Hierarchy?

Back 5

Physiological Needs

Safety Needs

Belonging Needs

Esteem-to achieve

Self-actualization

Front 6

List in order an a description of the hierarchy of employee needs in Maslow's Hierarchy of Needs Model:

Back 6

1) Physiological Needs:

Hunger, thirst, bodily comforts, a home, etc
.
2) Safety Needs:

Out of danger; protected.

3) Belonging Needs (and Love Needs):

Acceptance: Positive relationships with others,

4) Esteem:

To achieve, be competent, gain approval and recognition.

5) Self-actualization:

To find self-fulfillment and realize one's potential