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174 Cards in this Set
- Front
- Back
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C/o Provides the following functions
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Provides leadership
role model Gives advice represents members to admin negotiates conflicts applies counseling or coaching |
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Which level of government does the public have the most contact with
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Local government
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External customers
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Members of the public
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In seeking solutions, the new c/o must be aware of the........
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challenges and how to meet them
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Internal expectations
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with in the personality of the new c/o
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external expectations
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held by subordinates and superiors
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As an officer, what is the tool that is used to ensure that the unit operates safely, effectively and efficiently?
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Leadership
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5 challenges a new c/o will encounter that will require learning and applying
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Leadership
Ethics Supervision responsibility Authority |
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Station life is ______ orientated while emergency is _______ orientated
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relationship, task
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2 essential items required for a relationship change in a new c/o
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Mutual respect
ability to give and take orders |
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_______ approach in any type of organization can be disastrous to the officer, unit and organization
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Authoritarian
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When making the transition, the variety of personal challenges can be overcome using the following: (7)
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Commit to the duties of supervisor
Show loyalty to the organization Support all types of edu and training Guard conversations Accept criticism graciously and accept praise modestly Lead by example Praise in public, discipline in private |
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A new c/o should rarely use rank as a reason for compliance. Instead, .......
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use established relationships based on mutual respect for the abilities of members of the unit and the officer
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C/O has responsibilities to the following groups: (6)
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Subordinates
Organization Public Profession Family Themselves |
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Standard for fire officer professional qualification
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NFPA 1021
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Defined in NFPA 1021, Duties for all fire officer levels can be divided into 6 categories
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HR management
Community and govt relations Administration Inspection and investigation Emergency service delivery Health and safety |
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Level I fire officer must be able to perform the following duties involving HR management
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Effective supervision
assign task evaluate performance company level training administer policies and procedures recommend actions when situations exceed their ability or authority Act as project manager provide professional development opportunities for members |
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In addition to level I duties, level II should be able to:
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Evaluate personnel performance and ensure that employees perform to the best of their abilities
Prepare projects and divisional budgets |
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What level fire officer must be able to respond to community complaints and inquires?
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Level I
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Success of any fire and emergency service organization is directly proportional to.....
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its community involvement
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What level officer: Develop budgets
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Level II
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What level officer: Evaluate resource needs of assigned units
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Level II
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What level Officer: Purchase equipment and materials
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Level II
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What level officer: Maintain records on purchases
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Level II
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What level officer: Provide info to media
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Level II
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What level officer: Conduct preliminary investigation
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Level II
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What Level officer: Secure incident scene
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level I
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what level officer: Preserve evidence
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Level I
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What level officer: initial fire cause and investigation
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level I
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What level officer: designate scene as crime scene
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level I
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What level officer: Determine point of origin and cause of fire
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level II
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What is important in helping the level I officer evaluate the emergency situation
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pre-incident planning
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What level officer: inspection of all potential hazards in their area
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level I
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What level officer: develop pre-plans for multiunit operations
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level II
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What level officer: assign resources to effectively control incidents
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Level II
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What level officer: Conduct post incident analysis
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level II
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What level officer: implement safety related policies
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level I
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What level officer: report all injuries fatalities
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level I
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What level officer: act as a role model
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level I
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**Undergound untility closet - extingushment tactic
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CO2 extigusher, replace cover
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Which code is used for new wiring and electrical equipment in a room with flammable liquid storage
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UEC
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Minimum exit door width in new construction
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32"
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What class roof covering is efective against moderate fire exposeure
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Class B
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A horizontal exit in a seperation wall or partition with less than 50 occupants is rated for ___
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2 hours
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What type of fixed fire protection system is used on computer room fires and archived records
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hologenated agents
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The most effective use of water on free burning fires
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direct attack with fog stream
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minimum stairwell width with less than 50 people
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36"
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The definintion of a block is a division of an occupation consisting of a
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group of related tasks with some factor in common
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A job is divided into what two categories
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operations and key points
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A pleasant classroom enviroment is a fulfillment of what type of need
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Phsiology
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What is the third step in the four step method of teaching
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Application
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OSHA is covered by which NFPA standard
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1500
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Which NFPA standard deals with portable extingushers
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NFPA 10
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1989 criterion-referenced test use ___ items per learning level
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10
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In a performance evaluation, what is the most inportant factor that should be addressed
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safety issues
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Promotion test should be ___ and ____
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valid and reliable
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What is the maximun storage container size in gallons for flammable liquids
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60
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the yellow section of an NFPA 706 label indicates
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reactivity
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In a flame test of a sample material, wht is the allowable time for the material to continue to burn once the flame is removed
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2 seconds
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What test is used to assess wheather a roof will be effected by a burnng brand
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burning brand test
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minimum fire damper rating is
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1.5 hours
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Interior is called a _____ on the fire ground
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division
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apply stream to the ____ portion of a tank to prevent a BLEVE
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upper portion
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LPG is ___-___ and ___ than air
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non-toxic, heavier
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Ammonium nitrate is ___
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oxidizer
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Extinguish venting relief valve only if......
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you can shut off the flow
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What class is a combustile liquid with an ignition temperature at or greater than 100 degrees but less than 140 degrees
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class II
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minimum temp for ordinary sprinkler head
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135 degrees
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The maximum height for the top of a 23 pound fire extinguisher shall not exceed ___
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5 ft
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Black smoke becomming dense gray yellow
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sign of backdraft conditions
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standar for professional qualifications for fire inspector
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NFPA 1031
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Four major model fire code organizations
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Nation fire codes (NFPA)
Building officials & code administrators international (BOCA) Uniform fire code State fire prevention code |
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Fire safety regulations fall into three categories
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Those that govern construction
Those that regulate activities that are conducted within a building Codes for maintenece of buildings |
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Which leardership model most closely reflects the fire service
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Theroy Z
(Close relations, Long term employees, focused on people, participative decision making) |
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Dr. Edward Deming leadership theory that is employee focused, results to the happiness of workers and conerstone of successful business
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Total quality managment and leadership
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Includes Leadership-continuum, path-goal and results based
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Situational leadership
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Leadership style deveopled by WH Schmidt, used to determine what leadership style to apply to a situation (Range from Autocratic to democratic)
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Leadership-Continuum Theory
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Which leadership theory does not utilize laissez-faire
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Leadership-Continuum Theory
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Leadership therory developed by Robert House in 1971
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Path-goal
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Four leadership styles in the Path-Goal theory
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Directive
Supportive Participative Achievment orientated |
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Leadership style based on principals and values
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Principle-centered leadership
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Leadership levels 1-5 in order
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Highly capable individual
Contributing team member Competent Manager Effective leader Executive |
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Autocratic, democartic and lassez-faire are what leadership model
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basic leadership model
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Four readiness levels in the situational leadership model
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Telling
selling participating delegating |
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Leadership model that uses the 80/20 method
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Alpha leadership model
(80% of the effort on 20% of the most important task) |
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5 basic leadership traits
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See oppurtunities others do not
ID challenges early communicates effectivly plans for success builds trust with others |
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Which behavioral leadership style compares the degree of job structure to the degree of employee consideration
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Two-dimensional leadership style
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What characteristic distinguishes a level 5 leader from a level 1 leader
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diligence to ensure organizational success
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In the situational leadership model, the leaders style is matched to the ___ of the members of the unit
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Maturity (refers to skill level)
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The purpose of the social-change model is:
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make changes for the betterment of others
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Alpha leadership model is relationship between the following 4 elements
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Leaders
followers system goal |
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Three methods used to involve employees in establishing goals
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Requirment
Delegation Democratic |
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How can a supervisor increase employees self image and productivity
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Empowerment
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Group of people with the common purpose of completing specific objectives
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Workgroup
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A responsibility of the CO that ensures efficient and stable unit
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Promote and maintain health and safety policies in the workplace
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Preparing job interest by preparing individuals for advancement as a positive role model
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Advising
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The ability to have empathy or sympathy for another person
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Pathos
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General conclusion based on a foundation of specific examples
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Inductive reasoning
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Reaching a specific conclusion based on general statement or principle
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Deductive reasoning
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Process that is based on the relationship between two or more events in such a way that it is obvious one caused the other to occur
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Casual reasoning
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Based on a comparison between two similar cases. It infers that what is true in the first case will also be true in the second case
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Analogical reasoning
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Decision making steps
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Classify
Define Alternative options Best response Convert into action test against desired action |
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Ethics are ____ traits
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Learned
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In order to apply the decision making process, the CO must gauge the _____ of the unit
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Morale
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Decisions are usually ___ or ____
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Generic or exceptional
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The ___ decision making process is applied to decisions that have the potential for high risk
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Rational
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EEOC Protected classes
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Women
Minorities Age 40-70 Disabilities |
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Procedures and criteria recognized as acceptible practice by peer professional, credentialing, or accrediting organizations
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Industry standard
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Interpersonal communication consist of 6 basic elements
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Sender
Message Medium Reciever Interference Feedback |
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Five purposes for interpersonal communication
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Learning
relating influencing playing helping |
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Decoding the message and assigning a meaning to it
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Understanding
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4 barriers to listening
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Info overload
Personal concerns Outside distractions Predjuice |
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Monroes Motivated Sequence pattern fpr speaches
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Attention
need satisfaction visualization |
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Report presentaion steps
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Purpose
how info was gathered solutions specific benefits anticipate objections provide written copy |
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Speech preperation steps (9)
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select topic
determine purpose generate main ideas develope central idea gather evidence organize speech rehearse deliver evaluate |
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Three reasons a email policy is important
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Professionalism
efficiency liability protection |
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Limit sentence's to __ words
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20
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4 required skills for form reports (Incident reports)
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Legibility
accuracy completeness objectivity |
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Consist of revenue sources and proposed expenditures for the budget cycle
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Line item budget
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Requires all expenditures to be justified at the begining of the cycle
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Zero-Based
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Involves a variety of independent units assigned to a limited duration project
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Matrix budgeting
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Uses seperate categories of programs or activities
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program budgeting
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uses catergories of funtion or activity based on projected performance
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Performance budget
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Links planning and budgeting through program development
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Planning programming budget system
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deciions are made by one person at the top
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Centralized authority
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Decisons can be made at lower levels
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Decentralized authority
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To reduce the likelyhood of being sie stepped
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Be availible
listen to problem Take action Take to next level |
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deciions are made by one person at the top
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Centralized authority
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Process CO uses when designing remedial raining
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Determine type of service / skill needed
Compare new level to exsisting level design training that will raise the abilities |
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Reguardless the size of training, what must be established
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NIMS-ICS
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4 parts of evolution control
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Supervising
Monitoring Teaching Managing |
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How do you show students material will beefit them personally and professionally
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Modivate them to learn the material
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Five steps to the planning process
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ID
Select Design Impliment Evaluate |
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What serves as evidence of the decisions made and a guide for future planning
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Documentation
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Who is responsible for eliminating hostile work enviroments
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All members of the department
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5 Conlict managment styles
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Avoiding
Accommodating Forcing Negotiating Collaborating (Best choice) |
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est conflict management style
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Collaborating Cconlict
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3 rules of Weingarten
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1. Employee must make clear request for union rep
2. Employer can either: Grant request, deny and end interview or give employee choice of continuing without rep or ending interview 3. If sp denies request and contimues interview, employee doesnt have to answer question but can not leave |
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Three levels of progressive discipline
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Progressive
Corrective Punitive |
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What level of progressive discipline is the CO most likely to use
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Prevenative
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What are employees entitled to when being disciplined
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Written notice
Reasons for Copy of charges Right to respond |
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Energy possessed by an object that may be released
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Potential energy
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The capacity to perform work
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Energy
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Measure of heat energy in international system of units
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Joule
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Measure of heat energy in international system of units __ and customary __
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Joule
BTU |
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Temp which a surface of a substance must be heated for ignition and self sustained cumbustion
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Autoignition
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3 thing IC must define
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Incident objectives
Strategy Tactics |
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6 Things on transfer of command
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Conditions
IAP Progress Resourse status Deployment Additional resource needs |
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Passing of command should rarley be used
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Command cannot be transfered to someone not on scene
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Progress report aconym
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LCAN
Location, conditions, actions, neeeds |
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When must a IAP be developed?
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Always. Written IAP for larger incidents
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Defines "what" has to be done to achieve incident objectives
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Strategies
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Measurable in both time and performance and are addressed through completion of tasks
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Tactics
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Member of the general staff
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Section chief
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Resposible for the command of a branch
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Director
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Resposible for the command of a division or group
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Supervisor
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Major reason for establishing divisions and groups
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Safety of responders
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When should the IC begin to establish divisions/groups
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Exceeding span of control
Complex operations IC has little control over operations Special hazards |
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Maximun number of branches in ICS
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5
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What can risk significant complications to incident managment
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Seperation of IC and Op's
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Planning section (5)
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Resource
Situation Documentation Demob Tech Spec |
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Log's Service branch (3)
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Comm
Med Food |
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Log's Support branch (3)
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Supply
Ground support Facilities |
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Max number of divisions/groups
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25
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IC must establish 5 critical elements to ensure safety
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Saftey officer
Accountability Emergency radio procedure dedicated RIC Establish Rehab |
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What triggers a roll call? (5)
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Ofensive to defensive
Hazardous event Lost responder Incident under control Every 30 min |
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What is ethics in action?
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Customer service
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What is the best tool during budget cuts and layoffs?
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Positive public image
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Two files that have a leagally mandated retention time
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Haz-mat
Exposure report |
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4 Functions of pre-incident surveys
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Develope positive relations
Conduct survey manage data Develope plans |
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What percent of roofs are bilt using a truss system
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60%
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Extinguisher Class shapes and colors
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A- Green triangle
B- Red Square C- Blue Circle D- Yellow Star |
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In today fuel loads, most materials are composed of (3)
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Hydrocarbon
Synthetics Polurethanes |
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Five "C's" of radio comm
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Concisness
Clarity Confidence Control Capability |
