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11 Cards in this Set
- Front
- Back
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Four Stages of Decision Making
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Intelligence
Design Choice Implementation |
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Data Visualization Tools
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By presenting data in graphical form, data visualization tools help users see patterns and relationships in large amounts of data that would be difficult to discern if the data were presented as traditional lists of text.
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Dashboards and Scorecards
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Multilayered performance management systems, built on a business intelligence and data integration infrastructure, that enable organizations to measure, monitor, and manage business activity using financial and non-financial measures
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Three Applications
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Monitoring, Analysis, Management
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Three Layers
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Monitoring, Analysis, Action
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Three Types
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Operational tracks operational processes
Tactical tracks departmental processes Strategic monitors the execution of corporate strategic objective |
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Three Major Benefits
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1 Communicate key strategies continuously by tailoring metrics to employees based on roles and levels
2 Monitor and adjust the execution of the strategy and plans on an hourly, daily, or monthly basis 3 Deliver insights and information using graphical symbols, colors, and charts |
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For dashboards to have a positive impact on a business, companies should make them active
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Link historical business information with real-time operational data
Alert stakeholders when metrics and indicators are out of tolerance Provide connectivity to messaging systems and business processes |
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A Quickie Dashboard
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Too Flat with limited capability for drilling down or interacting with underlying data
Too Manual that requires lots of expertise and data to modify or change Too Isolated that undermines the ability to obtain a single, consistent view across units, products, customers, and so on Too Inaccurate incomplete or inconsistent Too Cool that can be visually attractive yet perceptually ineffective and user unfriendly |
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best practises in deploying dashboards and scorecards
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You get what you pay for
Plan for the long haul Plan for real time Develop on a single platform Develop effective metrics |
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Develop Effective Metrics
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Get buy-in from workers
Simplify (4-7 on a single screen) Empower and accountability Avoid perfectionism (80% rules) Monitor and revise |
