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64 Cards in this Set
- Front
- Back
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sif
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settlement in full=accepting less than the full balance (in accordance with clients guidlines) to close the account
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ppl
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partial payment plan= establishing a repayment plan for the customer to pay the debt in full over a period of time
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circumstantial
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most common
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credit card payment
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free and immediate
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pif
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payment in full=payment of the entire balance
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2
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document comments
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quick check
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free and immediate
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western union
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12$ 15 minutes
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express mail(overnight mail)
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10$ 24hrs
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bankruptcy verbal process
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code 177 makes you enter attorney name and number. also attempt to get chapter filed and case/file #
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1
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update tickler
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4
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forward account to support
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5
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send a letter
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9
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update account screen
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,1
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update home phone
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wd1
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update customer info
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w1
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update customer employment info
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3d
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delete note lines
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3
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display comments
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,2
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update employer phone #
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wx
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closes window display
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w118
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cap 1 and target customer phone list
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d
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delete letter
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d12
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internalaccount search with ssn
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m
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access to cubs messaging system
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ms
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access credit report/ summary client info
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d15
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internal account search home address
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ms1
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primary customer credit report
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n
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page forward through notes
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nn
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page backward through notes
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nx
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return notes to original view
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L?
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view list of last 15 accounts reviewed
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qc
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quick check screen
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xsf
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settlement screen
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/
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previous screen
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.
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go to the first account or next account
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L
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review the last account worked or reviewed
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s
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access sub wip menu
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Q
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quit or escape
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=
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access the " inquiry options" menu. this list provides the ability to search for accounts by social security#, phone #(drl), client account number & address
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ACT
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ACTIVE ACCOUNT
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BKP
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BROKEN PROMISE
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L2
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go to 2nd last account worked
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BKT
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BANKRUPTCY
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DEC
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DECEASED
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NSF
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NON SUFFICIENT FUNDS
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PDC
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POST DATED CHECK
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PIF
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PAID IN FULL ACCOUNT
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PPL
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PAYMENT PLAN
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PTP
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PROMISE TO PAY
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SIF
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SETTLED IN FULL ACCOUNT
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163
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TEL RES PROMISE TO PAY GAVE MINI MIRANDA(MM), DMD PIF (PAID US)
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164
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TEL RES DMD PIF, NO IMMED PMT ARRNGE MADE GVE MM (REFUSED TO PAY)
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177
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BANKRUPTCY (BKT)
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181
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COLLECTOR REVIEW
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184
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COLLECTOR REVIEW AND ACCOUNT HAS BEEN SETTLED IN FULL
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650
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RVWD CALLER ID#
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N1
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VALIDATION NOTICE
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CR
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BANKRUPTCY, CEASE & DESIST REQUESTS, DISPUTES, DECEASED, NO INTENT TO PAY, PAID IN FULL, SETTLED IN FULL, AND SKIP TRACED TO COMPLETION (MEANING ALL SKIP TOOLS HAVE BEEN USED ON ACCOUNT) *ONLY SEND AN ACCOUNT TO SUPPORT IF YOU HAVE EXHAUSTED ALL YOUR EFFORTS
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SP
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SPANISH SPEAKING CUSTOMERS *TRY TO FINA A SPANISH SPEAKER ON YOUR TEAM TO WORK THE CALL FIRST.
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ASSET
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ANYTHING OWNED THAT HAS VALUE
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BLANKET SETTLEMENT
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the lowest settlement % that the client will allow the collector to offer without higher approval
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consumer
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one who has obtained credit from a company
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skip tracing
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attempting to locate customers that cannot be reached by telephoneor letter
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