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17 Cards in this Set
- Front
- Back
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Know the major methids of performance appraisals and the advantages and disadvantages of both
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graphic rating scale
alteration ranking forced distribution behavioral ranking scale |
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How & why is a critical incident log used
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anytime an employee does exceedingly well or exceedingly bad to use during evaluations & also to talk to them when these things occur
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WHat are the common problems in pa?
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unclear standards
halo effect (inflate performane because of a good trait central tendency strictness or leniency bias |
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How does the manager avoid or reduce appraisal problems?
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recognize the problem
choose the right appraisal tool critical log |
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understand the guidelines for developing legally defensible pa's
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make sure you can define standards
create performance to suit your co understand what employees do Don't do a GLOBAL break into criteria always have pa's reviewed by someone else document all info provide corrective guidance |
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Who can be involved in the appraisal process and what are the advantages & limitations of each
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Supervisor
Peer Self evaluations subordinate evaluations outsiders |
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How should a pa interview be conducted?
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talk in terms of objective work data
don't get personal encourage the person to talk don't tiptoe around |
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How do you handle defensive subordinates
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fight or flight behavior is normal
don't respond to the person's defenses postpone action recognize your own limitation, don't try to change them |
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How should subordinates be appropriately criticized?
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constructively, in private, to preserve dignity and respect
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What are the components of compensation and the basic impact of each?
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Pay- attract
benefits- encourage to stay incentives- work above expectations |
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Be able to explain what pay means to an employee
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econimic
psycho=social growth |
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Understand the basic elements of the fair labor standards act?
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child labor
minimum wage overtime |
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WHat is the difference between exempt and nonexempt
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exempt- get the job done, self-direction, independent judgement
non- pay for your time, under mgmt control, less judgement |
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Be able to explain worker's comp
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employee gets hurt, employer pays portion of salary, perm injusry payout
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Be able to explain unemployment
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lose your job through no fault of your own, provide financial disincentive, up to 26 week
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Be able to explain the truisms regarding benefits
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1. most employees are very ignorant about their benefits
2. most employees don't know the true cost & value of their benefits 3. employers are far more concerned about increasing cost of benefits than pay |
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WHat proportion of payroll are benefits and what constitutes the more common benefits
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70% pay, 30% benefits
employers pay .40 cents in benefits for every dollar legally required benefits, workers comp, insurance, paid leave |
