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100 Cards in this Set
- Front
- Back
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John Turner was laid off from his communications job. What law gave him the right to continue receiving health benefits by paying the monthly premium?
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COBRA - The Comprehensive Omnibus Budget Reconciliation Act, allows employees to retain medical insurance for up to 18 months.
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The most valuable asset a company has is managed by the...
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HR Manager
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When a new employee is hired it is part of what process...
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Selection
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HR Managers make policies _________ with the mission statement.
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Congruent (in line with)
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What is a specific, scientific way of categorizing exactly what skills and tasks a specific job requires?
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Job Analysis
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John is writing out the ideal traits for the new computer engineer he wants to hire, what process is he using?
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Job Design
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What would not show job relatedness for a plumber?
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City of Residence - It cannot be a factor in job relatedness for a plumber.
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Which of the following is NOT a part of the recruiting process?
posting jobs online interviewing employee referrals radio advertisement |
Interviewing - is part of the selection process, not the recruiting process.
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Using a headhunter to find eligible candidates means..
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You will pay 30-40% of the future salary as a premium.
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What shows how essential job tasks are related to the job?
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Job Relatedness
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Which of the following is NOT a word that signifies someone leaving the organization?
Termination Turnover Pink Slip Turningpoint |
Turningpoint -- Termination, turnover and pink slips are all way to describe a reduction in force.
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What is the best predictor of future performance?
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Past Performance
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When a test is devised to correlate an employee's work habits with performance it is called?
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Criterion-Related Validity Test
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When you verify the results from a study by using a sample group it is called?
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Cross-Validation Test
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When a group of current employees are rated on a set of skills by their manager and then given a skills test, this is called a...
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Concurrent Validity Test
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Which Test is analyzed after the employee is hired?
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Predictive Validity Test
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Which test concludes the capacity a person has to learn new skills?
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Aptitude Test
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Past performance is the best predictor of future behavior. What applies it in an interview format?
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Behavioral Description Interview
Behavioral description interview gives candidates a chance to show how they dealt with certain situations in the past. |
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When given a hypothetical situation in an interview it is called?
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Situational Interview
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When an employee is given assistance finding a new job it is called...
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Outplacement
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When someone will permanently lose their job through a reduction of the company it is called...
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Downsizing
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When there is not enough work to be done and employees are temporarily or permanently left without work it is called...
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Layoff
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What is it called when you learn the job by actually doing it?
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On-the-job Training
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What is it called when the employee is taught information, asked questions, and reviews the answers with the trainer?
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Programmed Learning
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What is a step-by-step method of teaching a job?
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Job Instruction Training
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John trains in a "fake" restaurant to prepare for his new job at a "real restaurant," this training is called...
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Vestibule Training
Is when employees are trained in an offsite facility that mimics the job enviornment. |
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Which of the following is NOT considered on-the-job training?
Planned Progression Temporary Promotion Job Rotation Conference |
Conference
Attending a conference is considered off-the-job training. |
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Which of the following is NOT off-the-job training?
Programmed Learning Conference Job Rotation Role-Playing |
Job Rotation
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What rates employees on a list of traits or job requirements?
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Graphic Rating Scale Method
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What is it called when you compare each employee to every other employee in a particular area?
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Paired Comparison Method
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What rates employees as a group from best to worst on a particular area?
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Alternation Ranking Method
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What is it called when ratings are matched with employee behavior?
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Behavorally Anchored Rating Scale
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When employees are judged by specific goals and if they met their goals this is called...
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Management by Objectives
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Grades are defined by the requirements found to be common to several tasks spanning different departments resulting in what system?
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Classification Method
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Grouping employees in specific groups and grading their efforts on the curve is called what?
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Forced Distribution Method
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John comes to work late many times a month. His supervisor keeps track of these tardies as well as when he exceeds his goals. What method is being used?
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Critical Incident Method
Is when management keeps a record of an employee's positive or negative behavior. |
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Which of the following is NOT part of TQM, Total Quality Management?
doing things right the first time taking ownership of issues continually improving understanding the customer's needs |
Taking ownership of issues
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The United States and what two countries participate in NAFTA?
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Canada and Mexico
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NAFTA allows what between the countries involved?
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Trade free from embargoes
NAFTA, North American Free Trade Agreement |
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What similar system in Europe allows for lessened trade barriers?
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EU
The European Union helps lessen trade barriers for the countries involved in the Union. |
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If Jennifer is at a grade 22 and Peter is at a grade 45...
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Peter is paid more
Typically, the higher the grade of the position, the higher the pay. |
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If you are getting paid overtime...
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You receive time and one half your wages
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Kyle is a salaried employee. This means...
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He is not entitled to overtime
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Brenda is paid piecework. If she is paid 75 cents for every hat she sows and she sows 15 in one hour, how much is she paid per hour?
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$11.25
$.75 x 15 = $11.25 |
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John is paid $1500 per computer he sells. This is his only compensation. This means he...
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Is paid on commision.
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When an employee receives an hourly wage and an extra bonus for each task completed it is called...
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Standard hour plan.
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What law/organization protects you from being fired because your wages are being garnished?
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CCPA
Title Three of the Consumer Credit Protection Act (CCPA) prohibits an employer from discharging an employee whose earnings have been subject to garnishment for any one debt regardless of the number of levies made or proceddings brought to collect it. |
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Which of the following is not a benefit...
paid vacation paid sick days safe work enviornment 401k |
Safe work enviornment
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What organization provides health care on a prepaid basis?
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HMO
Health Maintanence Organization |
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What is it called when an employee receives certain accrued benefits based on years of service?
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Vesting
Is when an employee receives certain accrued benefits based on years of service such as money matched to their 401k or retirement benefits. |
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Joline is having a stressful time at work and problems at home. She can visit a psychologist or other counselor through her employers __________ program.
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EAP
Is an employee assistance program; gives referrals and/or free counseling to employees in need. |
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A 401k account provides what?
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A way to save for retirement.
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Kyle falls off the roof while doing his roofing job. What program will allow him to keep getting his wages while out of work?
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Worker's Compensation Insurance
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This is a commision that investigates and prosecutes those business and individuals who discriminate against protected classes...
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EEO
Equal Employment Opportunity |
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________ is a federal law that sets minimum standards for most voluntarily established pension and health plans in private industry to provide protection for individuals in these plans.
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ERISA
Employee Retirement Income Security Act of 1974 is a Federal Law that sets minimum standards for most voluntarily established pension and health plans in private industry to provide protection for individuals in these plans. |
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________ assures the safety and health of America's workers.
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OSHA
Occupational Safety & Health Administration assures the safety and health of America's workers. |
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______ provides certain employees with up to 12 weeks of unpaid, job-protected leave per year.
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FMLA
Family and Medical Leave Act |
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Which organization/law prohibits discriminating against qualified individuals with disabilities?
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ADA
Americans with Disabilites Act prohibits employers of 15 or more workers from discriminating against qualified individuals with disabilities. |
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What provides rights and protections for participants and beneficiaries in group health plans?
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HIPPA
Health Insurance Portability and Accountability |
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Which law/organization requires most employers with 100 or more employees to provide notification 60 calendar days in advance of plan closings and mass layoffs?
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WARN
Worker Adjustment and Retraining Notification Act |
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What restricts unions?
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Taft Hartley Act
1947, outlawed for unions the closed shop, jurisdictional strikes, secondary boy-cotts and made additional requirements for unions. |
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What applies to companies/unions with 15 or more workers?
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ADA
Title I of the Americans with Disabilities Act |
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The Equal Pay Act of 1963 is...
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Mandates equal wages between both genders.
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Title VII of the Civil Rights Act does NOT cover discrimination for what?
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Sexual Preference
Homosexuality is NOT a protected class. |
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Sexual harassment is not allowed by what law/agency?
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Title VII of the Civil Rights Act of 1964
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If the ABC company has to hire four women to management positions in the next three years, it is participating in...
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Affirmative action.
These plans can be written to include goals/quotas for future hiring practices for protected classes. |
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John is fired for stealing. He ____ eligible for unemployment benefits through unemployment insurance.
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Is not
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What is NOT an example of enviornmental stress?
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Headache
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________ has the last word and has the power to complete the settlement.
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Arbitrator
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________ is a neutral third party that helps two parties reach an agreement.
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Mediator
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What is a positive type of stress?
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Eustress
Is considered a positive stress that you get with achievement or meeting your goals/objectives. |
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What deals with unions?
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NLRB
National Labor Relations Board is an independent Federal Agency to administer the National Labor Relations Act (NLRA) |
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When an employee can work from home or wherever they choose it is called...
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Telecommuting
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When a complex set of skills need to be taught to employees, the best apporach is...
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Module or part
When a lot of information needs to be learned, the best approach is in part otherwise known as a module. Each section is taught one at a time. |
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For what purpose do managers NOT use performance appraisals?
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Human Resource Planning
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Different managers use performance appraisals for different purposes. A DEVELOPMENTAL manager would use it to determine...
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Training
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Different managers use performance appraisals for different purposes. A ADMINSTRATIVE manager would use it to determine....
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Terminations
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When projects are sent outside of the organization for completion it is called...
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Outsourcing
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When an employee is paid by company ABC but works at company PDQ they are invovled in...
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Employee Leasing
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What is NOT a benefit of employee leasing?
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Increased legal liabilities
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What is ergonomics?
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The Study of Workspaces and how they interact with people.
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ABC closes its offices and plants during a strike, this is called a...
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Lockout
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Who is the designated person to mainly hear grievances from employees?
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Ombdusman
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FEP stands for what?
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Fair Employment Practices
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When John is unlikely to be able to move up in the company he has reached a...
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Career plateau
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Gloria is an Asian woman working at a large corporation. If she is unable to move up further in the corporation, what is the most likely reason?
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Glass Ceiling
A term that applies to women and minorities, because of company culture. |
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Groups of knowledge, policies and culture that give a company its direction and delivers results are called...
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Core Competencies
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If Paul's company uses Xerox as an example of where they want to be in the market and how they want to do things, they are using the company as a...
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Benchmark
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What industry is likely to have the LEAST amount of union members?
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Accountants
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Incidence rate, the amount of injuries on the worksite, is calculated per ________ full time employees per year.
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100
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If an employer is able to terminate you at any time for any reason, you are a...
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At-Will-Employee
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Mary notices that the machine she is workin on is broken. She tells her manager who decides not to fix it and continue to use it. This manager is showing...
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Negligence
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John's supervisor doesn't like him. His supervisor tells his team to make things uncomfortable for John by scheduling poor shifts, denying vacation time, makes sure equipment isn't available. John is frustrated and quites... this is called...
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Constructive Discharge
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If Peter is found with cocaine in his desk at work the most likely course of action is...
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Termination
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It is illegal to give a candidate a polygraph test unless the job is for...
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Pharmaceutical Sales Person
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________ is when the company wants to reduce its employees to improve the bottom line.
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Downsizing
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Mary comes to work without her uniform. Her supervisor sends her directly home. This is an example of what rule?
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Hot-stove
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When Tom is late the first time, he gets a warning. When he is late a second time, he gets written up. If he is late a third time, he is penalized the days pay by being sent home. This is an example of...
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Progressive Discipline
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When a group of employees want to be represented or are grouped together for bargaining purposes they are called...
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Bargaining Unit
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Silvia thinks that she is underpaid and wants a raise. What would be best to show her manager in support of her position?
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Wage and Salary Survey
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