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15 Cards in this Set

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  • Back
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Active practice
Performance of job-related tasks and duties by trainees during training.
Chap 9
Behavior modeling
Copying someone else’s behavior.
Chap 9
Cost-benefit analysis
Comparison of costs and benefits associated with training.
Chap 9
Cross training
Training people to do more than one job.
Chap 9
E-learning
Use of the Internet or an organizational intranet to conduct training on-line.
Chap 9
Immediate confirmation
Based on the idea that people learn best if reinforcement and feedback are given after training.
Chap 9
Informal training
Training that occurs through interactions and feedback among employees.
Chap 9
Knowledge management
The way an organization identifies and leverages knowledge in order to be competitive.
Chap 9
Massed practice
Practice performed all at once.
Chap 9
Orientation
Planned introduction of new employees to their jobs, co-workers, and the organization.
Chap 9
Performance consulting
Process in which a trainer and the organizational client work together to determine what needs to be done to improve results.
Chap 9
Reinforcement
Based on the idea that people tend to repeat responses that give them some type of positive reward and avoid actions associated with negative consequences.
Chap 9
Self-efficacy
Person’s belief that he or she can successfully learn the training program content.
Chap 9
Spaced practice
Practice performed in several sessions spaced over a period of hours or days.
Chap 9
Training
Process whereby people acquire capabilities to perform jobs.
Chap 9