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17 Cards in this Set
- Front
- Back
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Human Relations
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Interactions amoung people
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Goal of Human Relations
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To create a win-win situation by satisfying employee needs while achieving organizational objectives
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Win-Win Situation
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Occurs when the organization and the employees get what they want
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Total Person Approach
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An organization employs the whole person, not just his or her job skills
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Behavior
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What people do and say
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Levels of Behavior
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1- Individual
2- Group 3- Organizational |
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Group Behavior
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Consists of the things two or more people do and say as they interact
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Organization
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A group of people working to achieve one or more objectives
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Organizational Behavior
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The collective behavior of an organizations individuals and groups
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Performance
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The extent to which expectations or objectives have been met
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Systems Effect
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All the people in the organization are effected by at least one other person, and each person affects the whole group or organization
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Elton Mayo
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"Father of Human Relations"
-Hawthorne Studies -Hawthorne Effect |
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Hawthorne Effect
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Refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work
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Theory Z
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Integrates common business practices in the United States and Japan into one middle ground framework appropriate for use in the United States
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Intrapersonal Skills
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Within the individual and indludes characteristics such as :
- Personality - Attitudes - Self-Concept - Integrity |
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Interpersonal Skills
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The ability to work well with a diversity of people
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Leadership Skill
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The ability to influence others and work well in teams
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