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19 Cards in this Set
- Front
- Back
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Human Relations
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Interactions among people
How you get along with Family, friends, co workers and everyone you interact with |
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What is the goal of human relations?
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To create a win-win situation by satisfying employee needs while achieving organizational objectives.
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What is a Win-Win Situation
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Occurs when both the organization and the employer get what they want.
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The total person approach
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realizes that an organization employs the whole person, not just his or her job skills.
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Behavior
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What people do and say
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What are the 3 levels of behavior?
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Individual, group and organizational. Human relations takes place at the group and organizational level
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What is group behavior?
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Consists of the things two or more people do and say as they interact.
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What is an organization?
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a group of people working to achieve one or more objectives. They are created to produce goods and services for the larger society. Examples:Stores, schools, church, port offices, health clubs.
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What is organizational behavior?
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The collective behavior of an organizations individuals and groups.
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Performance
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The extent to which expectations or objectives have been met.
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The systems effect
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Developed by Russess Ackoff-all people in the organization are affected by at least one other persona, and each person affects the whole group or organization
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Elton Mayo
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Father of Human Relations.
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Hawthorne Effect
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Refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work.
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Theory Z
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Integrates common business practices in the US and Japan into one middle-ground framework appropriate for use in the US. Developed by William Ouchi in the 1980's
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What are the 9 Human Relations guidelines?
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Be Optimisitc
Be Positive Be genuinely Interested in other people Smile and develop a sense of humor Call people by name Listen to People Help Others Think before you act Create Win-Win Situations |
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Psychological contract
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Shared expectations between people
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Intra-personal skills
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Intra means within. Thus intra personal skills are within the individual and include characteristics such as personality, attitudes, self concept and integrity. Also been called self management abilities. Foundation on which management careers are built.
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Interpersonal Skill
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Inter means between thus interpersonal skills are between people. Interpersonal skill is the ability to work well with a diversity of people. Also called relationship management.
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Leadership skill
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is the ability to influence others and work well in teams.
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