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22 Cards in this Set

  • Front
  • Back
Interpersonal Gap
the space between yourself and another person, in which you try to bridge this gap in the communication process
* language we speak
* body language
* outward action we see
* outward words we hear
outward communication
the actions and words you display to the public

others can take them in and make meaning out of them

both verbal and nonverbal
How we get messages to someone else
1. We formulate what we want to say
2. We ENCODE our thought
3. We send our message
4. There is noise
5. The listener DECODES what we say
6. The listener provides feedback
What happens when messages are decoded incorrectly/
There is misunderstanding.
What do nonverbal signals tell people?
1. Provides info about moods/what they are really thinking
2. Regulates interaction, forces eye contact and attention
3. Defines ralationships
(who likes who, who's the boss)
Nonverbal Sex Differences
* Women react more positively to touch than men do.
* Men generally use larger distances than women.
* Men usually take up more space than women.
*Men tend to have a higher visual dominance ratio than women.
What do facial expression tell us and how?
Facial expressions convey emotions, what we want to truly display.
Four ways to modify expression
1. Intensify: exaggerate emotion
2. Minimize: seem less emotional
3. Neutralize: show no expression
4. Masking: show one emotion when you really feel another
momentary lapses in control of the face that give the individual's true emotions away
Visual Dominance Ratio
looking at someone more while speaking and not as much when listening
Touch as communication
1. conveys closeness
2. Sign of power/dominance
3. Touch can be miconstrued
Interpersonal Distances
1. Intimate Zone (1 to 1.5 feet)
2. Personal Zone (1.5 to 4 feet)
3. Social Zone (4 to 12 feet)
4. Public Zone ( more than 12 feet)
Not what people say but how they say it
Pitch, tone, rhythm, volume and rate
"Motherese" is an example
Combining verbal/nonverbal signals
if our vebal message is not the same as our nonverbal, then usually the nonverbal is what telss the truth
Social Penetration Theory
* development of a relationship is systematically tied to changes in communications.
- Breadth: variety of topics
- Depth: significance of topics
Breadth increases faster than depth
Reciprocity is key to add to depth
Taboo Topics
Agreement to not approach certain topics with our partner/peers

Can be implicit or explicit
Dysfunctional Communication Patterns
Criticism of partner
multiple topics simultaneously
not long enough to resolve
assume your partner understands your thoughts