Hsci 313 Chapter 1

Front 1

supervisor, first line management, first line supervisor

Back 1

bottom of the management hierarchy. the pwrson who over sees the labors of those who do the hands on work.

Hint 1

all refer to the same type of management

Front 2

management

Back 2

getting things done through people

Hint 2

directing people

Front 3

manager

Back 3

anyone overseeing the labor of others from the newest first line supervisor to the chief executive officer, and second a position specific title that may appear at any organizational level.

Front 4

middle manager

Back 4

manager residing between first line management and highed management, department or divisional head. supervisor to the front line management

Front 5

essential management functions

Back 5

■ planning- budgets, new methods/procedures
■ organizing- position description, location of equipment
■ directing- orientation of new personnel, scheduling, making assignments, training, coaching
■ controlling- applying policies and rules, enforcing standards, performance appraisal, safety, cost
■ coordinating- cooperation with other departments, staff activities/services

Front 6

basic skills for every supervisor

Back 6

◆ communication
◆ employee motivation
◆ delegation
◆ problem solving amd decision making
◆ time management
◆ career development

Front 7

traits exhibited by effective supervisors

Back 7

●self confidence
● respect for others
● good humor
● ability to make decisions
● flexibility and resilience
● energy and enthusiasm
● creativity
● customer awareness
● quality orientation
● empowering
● risk taking

Front 8

transitioning to supervisor is easiest if?

Back 8

1. you have already been excepted as an informal leader
2. you have previously served in leadership roles, such as commitee chair, trainer, or substitue supervisor.
3. you have experience performing administrative tasks
4. you have prepared for this eventuality through formal educational programs or self study