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19 Cards in this Set
- Front
- Back
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Stages of Teamwork |
Forming, storming, norming, performing & adjourning |
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Characteristics of Effective Teams |
Common purpose; Free Communication; Trust; Collaboration; Consensus Decisions; Complementary skills; Commitment |
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Leadership Styles |
Autocratic; Democratic; Laissez faire |
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Managing Team Conflict |
Preventative & Reactive Strategies |
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Preventative Straegies |
Determine ground rules; set goals; get team agreement; communicate openly; |
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Reactive Strategies |
Acting; Adjusting; Accommodation; Avoiding |
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Attitude of An Effective Leader |
Give recognition & praise publicly; Knows strength is in the team; Lets others be the leader; Promotes positive change |
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Qualities of an Effective Leader |
Demanding but personable; Controlling yet flexible Communicates openly & directly; Loyal to the team; Trusted; Respected & respects other |
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Role of Effective Leader |
Define/achieve goal Recognize/praise publicly Coach/reprimand privately Protects team |
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Roles & responsibilities of HC team members |
Assessment Treatment/management Education/advocacy Referrals/collaboration |
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Assessment |
Evaluate patient's condition |
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Treatment/management |
therapy; remediation of health problems develop a plan; define goal of therapy; educate & counsel |
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Education/Advocacy |
provide info or training to pt/family; support the pt |
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Referrals/Collaboration |
direct pt to another provider; Healthcare team members working together to achieve a goal |
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Benefits of Effective HC team to pt |
improved pt care & outcome better pt access to healthcare satisfaction among providers |
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Acting |
use authoritarian approach tell group what resolution is used in emergency |
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Adjusting |
give & take to reach middle ground; good when temporary solution is needed |
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Accommodation |
Sacrificing self to another; used when one person is wrong or more can be gained later |
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Avoiding |
withdrawing; sidestepping; postponing; effective when conflict is symptom of bigger issue or has low importance |
