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21 Cards in this Set
- Front
- Back
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Name the two types of transportation
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surface and air
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examples of surface transportation
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ships, rail, trains and buses are all surface transportation
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When and where was the railroad system developed?
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Europe in the 1800s
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What is the marketing name for AMTRAK?
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National Railing Passenger Corporation
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What year did the Gov't take over the U.S. and Canadian railroads
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U.S. (1971) and Canada (1978)
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What is VIA Rail marketing name?
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Canada's passenger train network
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What is the % of overnight weekend travelers that drive to their destination?
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84%
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What are the top 5 car rentals? (largest to smallest)
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Enterprise/Avis/Hertz/Dollar thrifty/Advantage
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What target group for motor-coaches?
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Lower-income and ppl under 24 and ppl over 65
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When was air traffic deregulated?
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1978
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What are Hub and Spoke?
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Airline chose primary hubs then funnel air traffic into the hubs to feed their trunk points b/w major market cites
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What is consider interrelated factors?
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menu design, place setting, plate presentation, and style if service
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what is the 1st of planning to meet guest expectations?
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to welcome guest i to design the menu. consider target segments and their desire and budget
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what is the 2nd of planning to meet guest expectations?
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Designing the presentation of the menu.
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what is the 3rd of planning to meet guest expectations?
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choice of service ware and plate setting.
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what is the 4th of planning to meet guest expectations?
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artistry and of food presentation on the plate
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what is the 5th of planning to meet guest expectations?
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style of guest services
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Why is it a very unique challenge to feed large groups on a one-time basic?
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Every event is different and Banquets
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Carting sales managers work with planners to satisfying everyone
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df
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what are common bench mark that measure performance
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sales per seat, sales per employee, and number of times a seat or table is over turn
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What temp is the danger zone
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40-140
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