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24 Cards in this Set

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What is training?
The systematic process of altering the behavior of employees in a direction that will achieve organizational goals.
What is orientation(program)
An attempt to send clear messages and provide accurate information about the company culture, the job, and expectations.
Name 3 type of criteria for evaluating training.
Internal, external, and participants' reaction.
What is behavior Modification?
Individual learning through reinforcement.
State how career planning is done in organizations
Individual and organizational needs and opportunities can be matched in a variety of ways.
Reasons employees join unions.
Job security, socialization and group membership, safe and healthy working conditions, communication link to management, fair compensation.
What are the 2 types of unions?
Industrial-all employees in a company regardless of occupation.
Craft-employees belong to one craft or closely related group of occupations.
What is Collective Bargaining?
a process by which representatives of the organization meet and attempt to work out a contract with representative of the union.
What are the 3 basic types of collective bargaining?
Distributive-when in conflict and outcome is win-lose.
Integrative-common problem, win/win.
Concession-something of imp. given back to management.
AFL
American Federation of Labor. restricted membership to skilled tradespeople
CIO
Congress of Industrial Organization. Formed by John L. Lewis. Employed semiskilled, unskilled, and the craft employees in mass production jobs.
Arbitration Act of 1888
An act of congress that encourages the voluntary settlement of labor disputes in this industry through arbitration
Railway Labor Act of 1926
gives railway workers the right to organize and bargain collectively with management, prohibited use of yellow dog contracts. If railway gave you pension forget about any other kind. Widows received pension.
Anti-Injuction Act
passed in 1932. limited the use of injunctions by federal courts to stop union picketing, boycotts, strikes
Wagner Act or National Labor Relations Act
Encourage growth of trade unions and restrain management from interfering(1)recognition of employees right to bargain collectively(2)limitation on collective bargaining (3) representation(4)certification and decertification elections (5)term of collective bargaining agreements(6)problm of company unions(7)right to strike.
Taft-Hartley Act known as Labor management relations act
guaranteed employees bargaining rights and specifically forbade the five unfair labor practices by employers first established in the wagner act.
Labor Management Reporting and Disclosure Act or Landrum-Griffin Act
gave every union member the right to -nominate candidates for union office, vote in union elections, attend union meetings, examine union accounts and records.
1st level of unions in the United States
1)federation of unions-stronger political voice for working families, more workers can join together, new and more effective voice in global economy
2nd level of unions in the united states
2)Intermediate-help coordinate union membership, join together local unions with similar goals, organize talks btwn labor and management
3rd level of unions in the united states
3)National Unions- establishes rules, policies, and procedures for local unions to join,provides local unions with support for organizing campaigns and administrating contracts.
4th level of unions in the United States
Local Unions-grass roots of labor organizations in US. have direct influence over membership, members exercise complaints and pay dues.
Steps that can be taken to prevent theft by employees
Good housekeeping practices. Paperwork carefully examined. Cars not parked next to work. No sales to friends or family. Bright lights on at all times. Key control. Lock unused doors. ID cards. Safeguard valuables.
Elements of disciplinary system
Establishment of rules for work and behavior, communicate rules to employees, mechanism of assessment, administration of punishment or motivational change.
OSHA
Occupational Safety and Health Act. It is the culmination of the movement for federal supervision of health safety programs.