Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
21 Cards in this Set
- Front
- Back
|
NAME THE TWO MAJOR COMPONENTS OF JOB ANALYSIS
|
DUTIES AND TASKS
|
|
|
What is the equation for turnover
|
Turnover
12months/ average tenure of employees in months Multiply by 100 to get % |
|
|
What questions can you not ask during job interviews
|
anything regarding race marital status, religion, ethnic background, age, physical, children, military and types of discharge
|
|
|
What must not be the intent of a professional reference in accordance with Arizona state laws
|
malice and intent to deceive
|
|
|
what are the three purposes of an employment application
|
written record of person
info about qualifications gather references |
|
|
What is the purpose of the probationary period for new employees
|
managers safety net
|
|
|
what are provisions of the probationary period
|
management feels thay cannot perform duties in description
mgmt doesn't feel they meet the job specifications |
|
|
name the two types of orientation
|
general property orientation
specific position orientation |
|
|
Name the 5 important responsibilities of employees
|
dependable/ethical character
pleasant personality/+attitude teamwork perfomance hygiene |
|
|
name 2 types of on the job training
|
shadowing
coaching |
|
|
list the four steps of the job instruction process
|
prepare the employee
present the task tryout performance follow up |
|
|
what are informal appraisals
|
Informal appraisals are the daily supervisory tasks of the manager
|
|
|
what are formal appraisals?
|
the periodic review of employee performance
|
|
|
describe the 360 degree performance appraisal
|
managers and employees are involved in the appraisal process
|
|
|
name three factors that a manager has control over
|
quality of supervision
listening to employees concers showing appreciation |
|
|
Define multiple hurdle hiring strategy
|
each employee must meet all requirement for the position (used by more high end properties)
|
|
|
Name challenges with hiring employees with skills that match those in firms job descriptions
|
pay, reputation as temp job, respect, schedules, quality of supervision, career paths , competitors
|
|
|
what is a behavioral interview question
|
decribe a situation.....
give an example of when... |
|
|
what is the relationship between managers training and routine training.
|
look up
|
|
|
name the basic trait of a good trainer
|
experienced
patient knowledgeable pleasant |
|
|
know the hier archy for training
|
top - ability = incomp -comp
left- knowledge= subconcious conc |
