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21 Cards in this Set

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  • Back
NAME THE TWO MAJOR COMPONENTS OF JOB ANALYSIS
DUTIES AND TASKS
What is the equation for turnover
Turnover

12months/ average tenure of employees in months

Multiply by 100 to get %
What questions can you not ask during job interviews
anything regarding race marital status, religion, ethnic background, age, physical, children, military and types of discharge
What must not be the intent of a professional reference in accordance with Arizona state laws
malice and intent to deceive
what are the three purposes of an employment application
written record of person
info about qualifications
gather references
What is the purpose of the probationary period for new employees
managers safety net
what are provisions of the probationary period
management feels thay cannot perform duties in description

mgmt doesn't feel they meet the job specifications
name the two types of orientation
general property orientation

specific position orientation
Name the 5 important responsibilities of employees
dependable/ethical character
pleasant personality/+attitude
teamwork
perfomance
hygiene
name 2 types of on the job training
shadowing
coaching
list the four steps of the job instruction process
prepare the employee
present the task
tryout performance
follow up
what are informal appraisals
Informal appraisals are the daily supervisory tasks of the manager
what are formal appraisals?
the periodic review of employee performance
describe the 360 degree performance appraisal
managers and employees are involved in the appraisal process
name three factors that a manager has control over
quality of supervision
listening to employees concers
showing appreciation
Define multiple hurdle hiring strategy
each employee must meet all requirement for the position (used by more high end properties)
Name challenges with hiring employees with skills that match those in firms job descriptions
pay, reputation as temp job, respect, schedules, quality of supervision, career paths , competitors
what is a behavioral interview question
decribe a situation.....
give an example of when...
what is the relationship between managers training and routine training.
look up
name the basic trait of a good trainer
experienced
patient
knowledgeable
pleasant
know the hier archy for training
top - ability = incomp -comp
left- knowledge= subconcious conc