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24 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Voluntary and involuntary turnover is from the _____ perspective.
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employee
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Involuntary turnover
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Initiated by the employer
Often employees would prefer to stay |
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Voluntary turnover
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Initiated by the employee
Often when the organization would prefer to keep them |
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The costs of turnover
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Separation costs
Replacement costs Training costs Reduced productivity |
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Separation costs
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Exit interviews
Admin cost Severance pay |
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Replacement costs
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Recruitment
Selection |
Selection Costs
pre-employment admin entrance interview assessment testing staff time traveling and moving expenses processing medical examination |
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Training costs
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Information literature
Formal training On-the-job training |
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A climate of fairness
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Personal characteristics
Interpersonal dynamics |
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Personal characteristics
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Demonstrate integrity
Act consistently |
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Interpersonal dynamics
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Meet with employees to clarify expectations
Adhere to clear standards Treat employees equitably Demonstrate respect towards employees |
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Principles of justice
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Outcome fairness
Procedural justice Interactional justice |
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Outcome fairness
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A judgement that the consequences given to employees are just
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Consistent outcomes
Knowledge of outcomes Outcomes in proportion to behaviors |
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Procedural justice
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A judgement that fair methods were used to determine the consequences an employee receives
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Consistent behavior
Avoidance of bias Accurate information Way to correct mistakes Represents interests of all Ethical standards |
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Interactional justice
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A judgement that the organization carried out its actions in a way that took the employee's feelings into account
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Explanation of decision
Respectful treatment Consideration Empathy |
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Progressive discipline is...
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fair, legal, & effective
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Hot stove rule
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Principle of discipline that says discipline should be like a hot stove, giving clear warning and following up with consistent and immediate consequences
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______ is a formal discipline process in which the consequences become more serious if the employee repeats the offense
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Progressive discipline
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5 steps of progressive discipline
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1- unofficial spoken warning
2- official written warning 3- 2nd written warning & threat of temp suspension 4 temp suspension 5- termination |
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Progressive discipline is a ____ but reduces the chance of being sued.
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slow process
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Some offenses that would lead to progressive discipline are ...
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tardiness
absenteeism unsafe work practices poor quality sexual harassment drugs & alcohol theft cyberslacking |
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The just cause standard
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Notification
Reasonable rule Investigation before discipline Fair investigation Proof of guilt Absence of discrimination Reasonable penalty |
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When administering discipline don't...
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lose your temper
avoid disciplinary action entirely play therapist make excuses for an employee |
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Job satisfaction
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Pleasurable attitude resulting from the appraisal of one's job or job experiences
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Factors contributing to job satisfaction listed in order of magnitude from highest correlation to lowest.
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Satisfaction with the work itself 0.7
Coworker satisfaction 0.5 Supervisor satisfaction 0.5 Promotion satisfaction 0.3 Pay satisfaction 0.2 |
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